A Choice Reviews

Name: A Choice
Rating: 2.21

2.2 Rating 370 Reviews

30 %

of reviewers recommend A Choice

Company Reviews

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Metrics

2.2

Based on 370 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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A Choice 1 star review on 15th March 2026

Roma Littel

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value learner driver cover but hellish wait times on phone calls!”

Helpful Report

Posted 8 years ago

Hi Simon It's great to hear you are happy with our learner driver product. We are putting measures in place to help reduce our waiting times and I hope that should you contact us in the future, you can get through in a timely manner. If there is anything else I can help you with, please contact me at feedback@a-choice.co.uk Kind regards John

Posted 8 years ago

“Transparent and cheap. Great insurance”

Helpful Report

Posted 8 years ago

Hi, this is great to see. Thank you for taking your time to leave a positive review. Kind regards John

Posted 8 years ago

“Best insurance company ever!!! Very cheap on bussines an personal use!!!”

Helpful Report

Posted 8 years ago

Hello, this is great to see! Thank you for taking the time to leave a positive review and I hope we can continue to exceed your expectations. Kind regards John

Posted 8 years ago

“Sent documents by post , apparently to the wrong address? , Scanned all required documents and received a text saying they need my documents to maintain cover and spent 30 mins on the phone trying to speak to someone , joke of a company”

Helpful Report

Posted 8 years ago

Hello I am sorry to hear this. If you would like me to look into this further, could you please email me on feedback@a-choice.co.uk Kind regards John

Posted 8 years ago

“Robbing gits that's what's wrong! I had enough trouble when I insured my Hyundai 130i last September saying they were cancelling my insurance having not received the correct docs which they had. Finally sorted that and now 6 months later I buy a Peugeot 2008. I ring today to change the car details, I expected an admin fee but nearly fell through the floor when they wanted charge me £200. Saying the Peugeot is a much bigger car, idiots it's no different in spec or size to the i30 estate. Went on comparison site and can get the car insured for 12 months for £260. Bye bye A Choice, I'll be to ringing tomorrow to cancel my insurance and never again! Lost a good customer through your utter greed!”

Helpful Report

Posted 8 years ago

Hi Vicky I am sorry we weren't able to offer you a competitive premium on your new car. If there is anything else you would like me to look in to, please email me on feedback@a-choice.co.uk Kind regards John

Posted 8 years ago

“The operator was very helpful with filling in the information and even rang me back the following day at the time he said to make sure everything was ok.”

Helpful Report

Posted 8 years ago

Thanks for sharing your experience Sarah, I'm glad we could help. Kind regards John

Posted 8 years ago

“Very easy to deal with I would definitely recommend them.”

Helpful Report

Posted 8 years ago

“Very easy to deal with I would definitely recommend them.”

Helpful Report

Posted 8 years ago

Thank you for your review and custom. Kind regards John

Posted 8 years ago

“My first years insurance premium was the most competitive. Received my renewal notice with the new premium and thought I would compare. No comparison site csme close. Renewed immediately. That’s s first”

Helpful Report

Posted 8 years ago

Hi Brian Thanks for sharing this. It's great to hear that we were able to find you a good deal on your renewal. Please get in touch if there is anything at all we can assist you with. Kind regards John

Posted 8 years ago

“absolute joke of a business. took money out of my bank account after I didn't renew my policy. £188 and refunded me £19 back.... you spend at least 30mins waiting to get through to anyone on the phone. after a years no claims with achoice they tried to drop my next years insurance by 3 pound....... SCAMMERS. DO NOT USE A CHOICE.”

Helpful Report

Posted 8 years ago

Hi Connor I am sorry to hear this. If you would like me to look into this further, could you please email me on feedback@a-choice.co.uk Kind regards John

Posted 8 years ago

“Very quick and easy to work with to get my csr insurance sorted swiftly”

Helpful Report

Posted 8 years ago

Hi Anna Thanks for your review, we appreciate your feedback. Kind regards John

Posted 8 years ago

“Scammers Scammers Scammers ..Steal money from everyone ...Been told my policy should be 220 and now took 265 without any reason ..Call them and they told me u have changed your car thats why ..but when i was going to insure my new car been told my monthley payment will be same only they will charge me broker fee £45 and i payed same time . i will never recomend anyone to use this fraud company thanks”

Helpful Report

Posted 8 years ago

Hello I am sorry to hear that you are not happy with our service. If you would like me to look into this further, could you please email me on feedback@a-choice.co.uk Kind regards John

Posted 8 years ago

“Asked me to provide documents, emailed to say 1 of my documents does not exist as I stated a no No-Claims. Tried calling days on end and never got through. After submitting what I had par the No Claims I got a letter saying my insurance had been cancelled. Avoid at all costs”

Helpful Report

Posted 8 years ago

Hello I am sorry to hear that you are not happy with our service. If you would like me to look into this further, could you please email me on feedback@a-choice.co.uk Kind regards John

Posted 8 years ago

“Very easy to deal with and the renewal was incredibly simple. I would definitely recommend them.”

Helpful Report

Posted 8 years ago

Hi Ben Thanks for taking the time to leave this review. Its great to hear that we were able to find you a good deal on your renewal. Please get in touch if there is anything at all we can assist you with. Kind regards John

Posted 8 years ago

“So far so good, no problems and am happy to be with this insurance company”

Helpful Report

Posted 8 years ago

Hi Oliver Thanks for taking the time to leave this review. Its great to hear that we were able to find you a good deal on your insurance. Please get in touch if there is anything at all we can assist you with. Kind regards John

Posted 8 years ago

“Very good and very easy”

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Posted 8 years ago

“A cyclist road into my daughter last July all was ok with rider and driver so I reported it even though no details or names were exchanged as no claims were going to be made now they won't give me my no claims or even a new quote been promised a call back every time I ring but they never do have since been told they git no right to keep them as no claims has been made they absolutely lie to u or ignore u so avoid these brokers”

Helpful Report

Posted 8 years ago

Hello I am sorry to hear that you are not happy with our service. If you would like me to look into this further, could you please email me on feedback@a-choice.co.uk Kind regards John

Posted 8 years ago

“Insurance setup was as difficult as they could possibly make it, demanding document after document, lack of communication then threatening to cancel policy. Everytime I call (So far I have called 6 times, I sit on hold for over 20 minutes then give up). Never receive response to any of the 15 emails I have sent. Then to receive more 'documents missing' notifications, then when I call to complain they ignore me. Never trust this company. Would never use again!”

Helpful Report

Posted 8 years ago

Hello I am sorry to hear that you are not happy with our service. If you would like me to look into this further, could you please email me on feedback@a-choice.co.uk Kind regards John

Posted 8 years ago

“Not even worth one star. If anyone is thinking of buying an insurance policy from a choice don't do it! They are the most unprofessional company ever to deal with! Worst customer service ever no one wants to help your with your query they cut off you if you annoy them. All is okay until you have an accident then your treated as a second class citizen - it has taken well over four months and they still haven't resolved my claim - unprofessional to say the least. Don't use them!!!”

Helpful Report

Posted 8 years ago

Hello I am sorry to hear that you are not happy with our service. If you would like me to look into this further, could you please email me on feedback@a-choice.co.uk Kind regards John

Posted 8 years ago

“it was easy to yous website and good to get in touch with”

Helpful Report

Posted 8 years ago

Hi Stuart Thanks for your feedback. We appreciate you taking your time to leave this review. Please get in touch if there is anything at all we can assist you with. Kind regards John

Posted 8 years ago

A Choice is rated 2.2 based on 370 reviews