A Choice Reviews

Name: A Choice
Rating: 2.23

2.2 Rating 363 Reviews

31 %

of reviewers recommend A Choice

Company Reviews

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2.2

Based on 363 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I'd read these posts earlier. Very similar experience. Original insurance went on for 45 minutes on the phone and was very invasive. I genuinely felt and still feel as though they will try anything to not settle a claim! I obviously have no evidence of this and hope I never need to claim as the application process was bad enough. Then to make matters worse, and because we paid for my daughters insurance by monthly direct debits to help her out, we had to go through another series of emails and applications and get forms sent back, which is fine in principle however it turned out that I forgot to date the first one and it was returned (again fair enough) but its easy to miss an email. Anyway I dated the form and sent it back and even sent further emails to check everything was OK but heard nothing back. the out of the blue some weeks later I get a letter telling me that the insurance has been cancelled with immediate effect! No phone call. Nothing. So I call them up and wait the obligatory 20 minutes to speak to someone and it turns out that the form I sent was apparently illegible - despite the fact that it was their form. My daughter uses the car every day so I had no option but to try to renew but imagine my surprise when I;m told that this is not possible. No. I need to re-apply, so some hours later I get a new cover but am told that this one will cost me about £10 month more!! I had no choice but was / am very unhappy ...... but it gets worse. I then get the loan paperwork through some days later, (from Close Brothers) only to find that they have put it all in my daughters name even though the payments are coming out of my account! And because its in my daughters name they are unable to discuss it with me ....IT'S MY BANK ACCOUNT!! My daughter is 17 and I'm not sure the loan is even legal or enforceable which I mentioned to them but to no avail. I know their insurance quotes are quite low but never again!! I will gladly pay a little more and get an acceptable level of customer service. Disgraceful.”

Helpful Report

Posted 7 years ago

Hi Anthony I'm sorry to hear about the service you received. It's not reflective of the level of service we strive to provide at A Choice. I believe our complaints team have been in touch and I hope the matter has been resolved. If there is anything further you would like to discuss, please contact me on feedback@a-choice.co.uk Thank you for taking the time to leave a review with us. Kind regards John

Posted 7 years ago

“got a new car 400cc lower than my old mariva they quoted me deposit of 69.44 and 11 monthly payments of 47.00 robbing its, 10.00 more a month, then I said I would leave so they added (DICK TURPIN SPRINGS TO MIND) I would have to pay 168.66 for leaving, il never use these highway men again. AVOID AVOID AVOID”

Helpful Report

Posted 7 years ago

Hi Tracy Thank you for taking the time to get in touch with us. Our prices are set by our insurance partners and I appreciate that price increases are rarely welcome. I understand this would have caused some frustration. I hope you were able to get competitive cover for your new vehicle. Kind regards John

Posted 7 years ago

“Rubbish company, rubbish customer service, and they keep you hold hold for 20 minutes at least each time u try to ring. They cancelled my policy themselves and charged me around £170 for the 5/6 days they gave me insurance. Joke. AVOID AVOID AVOID.”

Helpful Report

Posted 7 years ago

Hi Bazz I'm sorry to hear about the experience you had with us. When a policy is purchased, it is a 12 month policy that includes the cost to set up and administer it. If the policy is cancelled before the end of the 12 month term, charges are made to cover the cost incurred to A Choice Insurance. Our fees are explained before the policy is purchased. Please let us know if we can be of any further assistance. Kind regards John

Posted 7 years ago

“Quick and easy”

Helpful Report

Posted 7 years ago

Hi Zohaib Thanks for your feedback, we appreciate it. Kind regards John

Posted 7 years ago

“Pavendeep Singh- Amazing customer service. Its my first car policy in UK and he was informative and directed me in a right way to help me out on taking right policy. He also guided me with information required and went through detail and that just made my buying policy experience easy and economical. I did read reviews before buying my policy but "pavendeep" made the experience truly customer oriented and kind. Thank you so much once again pavendeep for helping me out.”

Helpful Report

Posted 7 years ago

Hi Anjaneya It's great to hear that not only could we help you find the right insurance policy but that you were happy with the service you received. I have passed your comments back to Pavendeep and the team. Thank you so much for the fantastic feedback. Kind regards John

Posted 7 years ago

“If I could give NO star I would. Do not touch this company!!!! Out of all of my 25 years of driving (clean by the way) I have never come across an insurance company like this one. Total rip off, rude and unprofessional. Will not be using them again.”

Helpful Report

Posted 7 years ago

Hello I am sorry to hear that your recent experience has caused some frustration. If there is anything I can help you with, please contact me at feedback@a-choice.co.uk Kind regards John

Posted 7 years ago

“Brilliant customer service, very polite over the phone, efficient set up for my policy.”

Helpful Report

Posted 7 years ago

Hi Ben It's good to hear that you had great service from us. Thank you for taking the time to leave a positive review with us and I wish you have the very best experience during your time with us. Kind regards John

Posted 7 years ago

“Probably the worst insurance group I have used. Customer service is a joke, ridiculous waiting time on phones & emails. Waited for over 2 weeks for an email back but whilst waiting for a reply they have the cheek to send me multiple emails stating I had uploaded the wrong documents. Also sent me an email which was not even for me, stating a name & their insurance premium amendments. Shocking company. Will not be using again”

Helpful Report

Posted 7 years ago

Hi Tom I am sorry to hear that you haven't had the best experience with us. We place a great deal of importance on customer feedback and would like the opportunity to look into this further for you. If you would like us to do this, please can you get in touch at feedback@a-choice.co.uk with your contact details. Kind regards John

Posted 7 years ago

“Very good service”

Helpful Report

Posted 7 years ago

Hi Thanks for your feedback, we really appreciate it. Kind regards John

Posted 7 years ago

“Helpful friendly customer service, very pleased.”

Helpful Report

Posted 7 years ago

Hi Thanks for sharing your positive experience and leaving this review. Kind regards John

Posted 7 years ago

“I have used achoice for years now, always helpful and informative when I needed to contact them. And if they didn't have the information needed to hand they would call me back within an hour. Fair reasonable prices.”

Helpful Report

Posted 7 years ago

Hi Heather Thank you so much for your fantastic review and loyal custom. We really appreciate your feedback. Kind regards John

Posted 7 years ago

“Lorraine was very informative and talked through all the options available. I throughly recommend A Choice for provisional drivers, their product seems ideal.”

Helpful Report

Posted 7 years ago

Hi Tina This is really good to see. I have passed this on to Lorraine and her leaders so the service she provided can be highlighted. Thank you for taking the time to leave us such positive feedback. Kind regards John

Posted 7 years ago

“Very easy and amazing price”

Helpful Report

Posted 7 years ago

Hi Adriana I'm happy to hear about your experience with our service and price. Thank you for taking the time to share your positive experience, we really appreciate it. Kind regards John

Posted 7 years ago

“Good value learner driver cover but hellish wait times on phone calls!”

Helpful Report

Posted 7 years ago

Hi Simon It's great to hear you are happy with our learner driver product. We are putting measures in place to help reduce our waiting times and I hope that should you contact us in the future, you can get through in a timely manner. If there is anything else I can help you with, please contact me at feedback@a-choice.co.uk Kind regards John

Posted 7 years ago

“Transparent and cheap. Great insurance”

Helpful Report

Posted 7 years ago

Hi, this is great to see. Thank you for taking your time to leave a positive review. Kind regards John

Posted 7 years ago

“Best insurance company ever!!! Very cheap on bussines an personal use!!!”

Helpful Report

Posted 7 years ago

Hello, this is great to see! Thank you for taking the time to leave a positive review and I hope we can continue to exceed your expectations. Kind regards John

Posted 7 years ago

“Sent documents by post , apparently to the wrong address? , Scanned all required documents and received a text saying they need my documents to maintain cover and spent 30 mins on the phone trying to speak to someone , joke of a company”

Helpful Report

Posted 7 years ago

Hello I am sorry to hear this. If you would like me to look into this further, could you please email me on feedback@a-choice.co.uk Kind regards John

Posted 7 years ago

“Robbing gits that's what's wrong! I had enough trouble when I insured my Hyundai 130i last September saying they were cancelling my insurance having not received the correct docs which they had. Finally sorted that and now 6 months later I buy a Peugeot 2008. I ring today to change the car details, I expected an admin fee but nearly fell through the floor when they wanted charge me £200. Saying the Peugeot is a much bigger car, idiots it's no different in spec or size to the i30 estate. Went on comparison site and can get the car insured for 12 months for £260. Bye bye A Choice, I'll be to ringing tomorrow to cancel my insurance and never again! Lost a good customer through your utter greed!”

Helpful Report

Posted 7 years ago

Hi Vicky I am sorry we weren't able to offer you a competitive premium on your new car. If there is anything else you would like me to look in to, please email me on feedback@a-choice.co.uk Kind regards John

Posted 7 years ago

“The operator was very helpful with filling in the information and even rang me back the following day at the time he said to make sure everything was ok.”

Helpful Report

Posted 7 years ago

Thanks for sharing your experience Sarah, I'm glad we could help. Kind regards John

Posted 7 years ago

“Very easy to deal with I would definitely recommend them.”

Helpful Report

Posted 7 years ago

A Choice is rated 2.2 based on 363 reviews