A Choice Reviews

Name: A Choice
Rating: 2.27

2.3 Rating 347 Reviews

32 %

of reviewers recommend A Choice

Company Reviews

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2.3

Based on 347 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service, brightened my day up”

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Posted 6 years ago

“good, patient with clients”

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Posted 6 years ago

“Worst company ever? Been on hold for an hour now to talk to them about an email saying they’ve cancelled my policy although taking my money this morning I’m sure if i send them a bill for me using my credit.. I wouldn’t touch these people with a barge pole. Go with someone else. Absolutely worst insurance company I’ve had in the past 2 years. Waste of time and money AVOID at all costs.,”

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Posted 6 years ago

“Outrageous.!!!!”

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Posted 6 years ago

“Worst car insurence. Was waiting on the phone for over an hour and they took money from my account only to cancel my insurence the day after they took the money. Wouldn’t recommend to anyone unless you want to be old and grey by the time you’ve actually spoken to a human.”

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Posted 6 years ago

“The worst insurance company in England, impossible to talk to an actual human.”

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Posted 6 years ago

“so far only had insurance for a couple of days, been on the phone for an hour trying to change my vehicle, ridiculous.”

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Posted 6 years ago

“Good customer service got insurance for good price”

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Posted 6 years ago

“Really friendly customer service and helped us decide the best deal for our sons first car insurance”

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Posted 6 years ago

“I recently taken out a Policy with A Choice for my 2 litre Audi A3, My car was showing as uninsured on ASKMID and the gentleman I spoken too was very helpful. He explained it can take up to 14 working days for it to show up on the database. The gente I spoke to was very helpful and re-assuring and explained everything fully to myself.”

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Posted 6 years ago

“Quick and easy to use the web site, had no problems setting up a new insurance. Would recommend.”

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Posted 6 years ago

“so they rang me back today I have to pay what was originally 168.00 to 88.00 to 91.00 to 88.33, this company needs stopping ripping people off, iv sent all my details to Watchdog and think more people should do the same, they need naming and shaming”

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Posted 6 years ago

Hello Tracy I’m sorry to read that you are unhappy. When a policy is purchased, it is a 12 month policy. If a policy is cancelled before the end of a 12 month term, charges are made to cover the costs of administrating the policy as per the terms and conditions that are given before the policy is purchased. Ourrecords show that your evidence of ‘no claims discount’ was sent to you. If you want to discuss any details of your account please email me using feedback@a-choice.co.uk and I’ll be happy to go into more details. Kind regards John Customer Relations Department

Posted 6 years ago

“I’m very happy with close brother insurance”

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Posted 6 years ago

“Be careful with these people. We were tempted into A Choice via confused.com, via market beating quote on provisional learner driver insurance. - Their website is a complete nightmare....you need to verify all the confused.com data and then it kept getting things wrong with no ability to edit correctly. I tried four time over 2 hours. - at the end of this, no facility to pay online. Had to speak to phone consultant, and basically repeated the whole process. - it then turned out the market leading price is just a carrot to tempt you into to a longer policy (ie for when the driver passes the test and is no longer provisional driver). When I said I didn't want any of those options, and that I would shop around after the test was passed, they stopped the conversation and cancelled the application. - so basically the price on confused.com is theoretical. - huge waste of time. - we went with Marmalade in the end”

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Posted 6 years ago

Hello I am sorry to hear that you are not happy with our service. If you would like me to look into this further, could you please email me on feedback@a-choice.co.uk Kind regards John

Posted 6 years ago

“Worst company to get insurance with on my current car paid £1200 for Insurance got a new car done a quote online through compare the market they quoted me £1800 with a choice! So I rang them up and after 40 minutes on hold finally answered and was told that quote didn’t exist and they wouldn’t swap my car to my new one so I had to take out a whole new policy with a different company I also lost my no claims bonus! Stay well away from this scamming company!”

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Posted 6 years ago

Hello I am sorry to hear that you are not happy with our service. If you would like me to look into this further, could you please email me on feedback@a-choice.co.uk Kind regards John

Posted 6 years ago

“I couldn’t fault this company, they went out of the way to help me with a very reasonable quotation. I left my previous insurance provider because they were unhelpful and not reasonably priced. A Choice offered exceptional customer service. Would highly recommended.”

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Posted 6 years ago

“Good deal and good service”

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Posted 6 years ago

“Customer service advisor Richard was very helpful, top job mate.”

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Posted 6 years ago

“If I could give a minus I would. Nothing but absolute bother. Cancelled my insurance and are trying to charge me cancellation charge and retained commission. Just money scamming scum!”

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Posted 6 years ago

Hi Hayley I am sorry to hear that you are not happy with all aspects of the service you have received. When a policy is purchased, it is a 12 month policy. If a policy is cancelled before the end of a 12 month term, charges are made to cover the costs of administrating the policy as per the terms and conditions that are given before the policy is purchased. Please let us know if we can be of any further assistance. Kind regards John

Posted 6 years ago

“Terrible company!! Cancelled my car insurance on me after 4 months. Now awaiting the refund of the remaining months what will take 30 DAYS!! After a number of cencelton fees, admin fees etc. Terrible company, would strongly recommend to avoid A Choice!!!”

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Posted 6 years ago

A Choice is rated 2.3 based on 347 reviews