A Choice Reviews

Name: A Choice
Rating: 2.24

2.2 Rating 361 Reviews

31 %

of reviewers recommend A Choice

Company Reviews

Questions

Metrics

2.2

Based on 361 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“cancelled policy twice paid out almost £700 no refund ! Walk away fast!”

Helpful Report

Posted 7 years ago

Hi Barry, Thank you for your review. I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department

Posted 7 years ago

“Wouldn't even give them 1 star they are rip off merchants. Should be shut down. My daughter had to cancel as they gave her so much grief then charged £160 . Do not go near these idiots!!!”

Helpful Report

Posted 7 years ago

Thank you for your review, I am sorry to hear that you haven't had the best experience with us and I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department

Posted 7 years ago

“Awful company, don't answer their phones and aren't responsive at all! Wouldn't recommend!”

Helpful Report

Posted 7 years ago

Hi Ryan, If there is a query I can help you with please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department

Posted 7 years ago

“Not even worth one star review but feel insenced that this company are even still trading. My daughter took out car insurance £1184 and after a period of 26 days they cancelled the insurance due to my daughter not informing them of an incident that had occurred two years previously and she had not informed them. After eventually getting through to speak to them on the phone she explained that the incident was a no fault on her part and the other party settled privately and not through insurance. Achoice cancelled the insurance and refunded the £822 ...... daylight robbery, she has been charged £382 for 26 days insurance. Please, if you have any sense at all you will avoid this company.”

Helpful Report

Posted 7 years ago

Hi Karen, I am sorry to hear that you haven't had the best experience with us and I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department

Posted 7 years ago

“The employe named Richard who handeled my policy, was such a understanding and professional man, without him I wouldn’t have insurance. Top bloke! Thank you.”

Helpful Report

Posted 7 years ago

Hi Charles, Thanks for letting us know you were happy with our insurance product and our service. We appreciate your feedback and have passed your comments to Richard and his team. Kind regards John Customer Relations Department

Posted 7 years ago

“Perfect online experience. No stress easy to deal with and the cheapest by a long shot.”

Helpful Report

Posted 7 years ago

It's great to hear that we were able to provide you with competitive insurance. Thank you for taking the time to leave a positive review. Please don't hesitate to get in touch if there is anything that we can help you with. Kind regards John Customer Relations Department

Posted 7 years ago

“Does anyone answer the phones. 18 mins and still no answer”

Helpful Report

Posted 7 years ago

Hi Bee, If you have an enquiry that I can help you with please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department

Posted 7 years ago

“Haven't had a problem with this company.”

Helpful Report

Posted 7 years ago

“WORST COMPANY EVER!! Cancelled my daughter's policy a week after it started stating their computer system showed she had 6 points on her licence when she only declared 3. She only has 3 and even sent them proof of this, but because they've cancelled her policy she is no longer entitled to the deposit of £138 she paid. How about actually talking to your customers before you cancel policies and have a 20 year old crying down the phone because she hasn't done anything wrong.”

Helpful Report

Posted 7 years ago

“Cancelled the insurance with A Choice then received a cancellation charge of £87.27. £50 cancellation charge expected and a retained commission charge of 37.27 ........what is a retained commission charge and is this legal?”

Helpful Report

Posted 7 years ago

“Took £5000 out my bank WTF!?!? Stay away”

Helpful Report

Posted 7 years ago

“AVOID THIS COMPANY. -=# OVER 50% OF REVIEWERS GAVE THIS COMPANY THE LOWEST POSSIBLE SCORE (1 OUT OF 5) ! #=- Hold time to reach a human in excess of 40 minutes every time I've tried to call them. I made calls throughout the week on different days. I consider them to be the worst insurance company in the UK. They are called Premium Choice Ltd but they trade under different brand names because they've ruined their original name "Premium Choice". It looks like they've done the same with A Choice as well.... Currrently 54% of reviewers on this page gave 1 star.... I wonder how long it is before they come up with another brand name to cover up their poor historical performance? I dealt with this company whilst trading as "premium choice" and I wouldn't have paid them a penny if I had known they were the same company. I am now in the process of reporting them to trading standards for tricking me into thinking they are a new business and charging me a £100 cancellation fee when I only had cover for 1 week. DO NOT TRUST THESE CROOKS! They're the cheapest for a reason and I guess we get what we pay for!”

Helpful Report

Posted 7 years ago

“Great company”

Helpful Report

Posted 7 years ago

“nice price~!”

Helpful Report

Posted 7 years ago

“Great customer service, brightened my day up”

Helpful Report

Posted 7 years ago

“good, patient with clients”

Helpful Report

Posted 7 years ago

“Worst company ever? Been on hold for an hour now to talk to them about an email saying they’ve cancelled my policy although taking my money this morning I’m sure if i send them a bill for me using my credit.. I wouldn’t touch these people with a barge pole. Go with someone else. Absolutely worst insurance company I’ve had in the past 2 years. Waste of time and money AVOID at all costs.,”

Helpful Report

Posted 7 years ago

“Outrageous.!!!!”

Helpful Report

Posted 7 years ago

“Worst car insurence. Was waiting on the phone for over an hour and they took money from my account only to cancel my insurence the day after they took the money. Wouldn’t recommend to anyone unless you want to be old and grey by the time you’ve actually spoken to a human.”

Helpful Report

Posted 7 years ago

“The worst insurance company in England, impossible to talk to an actual human.”

Helpful Report

Posted 7 years ago

A Choice is rated 2.2 based on 361 reviews