Name: A Choice
Rating: 2.28

“avoid avoid avoid !! Had to cancel the insurance they are scammers !!”

Posted 5 years ago

Thank you for your review. I am sorry to hear that you haven't had the best experience with us and I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Cancelled insurance after 7 days paid over 300 pound deposit. Dodgy company I think.?”

Helpful Report

Posted 5 years ago

Hi Donna, Thank you for your review. Please get in touch if you have any queries or if there is anything we can help you with. You can email us using feedback@a-choice.co.uk Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“They cancel my policy because I move to Northern Ireland. Then spoke to a Gentleman, he said they will refund my money in 1 month . Now over 3 months didn’t get anything back !”

Helpful Report

Posted 5 years ago

Hi Dang, Thank you for your review. I am sorry to hear that you haven't had the best experience with us and I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Scammers. Sent my no claims discount, pictures of license, signed credit agreements. Then they cancel my policy because they want a driving license summary (never heard of one, none of my previous 5 insurance companies have asked for this) Go for any other company except the scam artists. (Customer service very unintelligent)”

Helpful Report

Posted 5 years ago

Thank you for your review. I am sorry to hear that you haven't had the best experience with us and I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Me and my friends are looking for a car insurance company, came across a choice. Now that I came across these reviews there’s no way any of us are buying from u guys. We live in central London in a very tight neighbourhood and word goes around. Not a good look!!! All I see is a reply sayin “please email me so I can look further” how about flipping not letting it happen in the first place?! Doughnuts”

Helpful Report

Posted 5 years ago

“Where do I start? I had sent several emails to and from the company insurance regards to drivers licence, DVLA NCB letter and then my Driver's Licence check code. I then spoke with a gentleman who said I accidentally forgot to disclose a crash in 2015 which (was an honest mistake) he told me Underwriters would contact me as soon as possible, I then received a letter in the post in big Red underlined writing saying - Notice of Cancellation - I then called a different company and had to buy a new cover. To which I called A Choice extremely annoyed to which they responded that I had to pay £140 to cancel! The lady I spoke to on the 11/9 WAS RUDE, IGNORANT AND WAS QUITE HONESTLY NOT A PERSON WHO SHOULD WORK ON A PHONE. I then asked to speak to a manager and to which she responded there is a 48 hour call period. She said I could do a payment plan if I wanted but it would be an additional £20 a month. I then spoke to a family member who fortunately helped me out to which I called today 12/09 and paid for it in full. I have never had a bad experience with a company and this is the first review I have ever left and I'm disappointed it's started with a negative one! I would not recommend A Choice at all and advice people to stay away.”

Helpful Report

Posted 5 years ago

Hi Tim, Thank you for your review. I am sorry to hear that you haven't had the best experience with us and I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“I requested for proof of NCB via their website and waited 72 hours as per their SLA. No luck. I then called them and they said i will receive it within 24 hours. Surprise Surprise, NO LUCK. I called today and they said they cant help me as that department is now closed (which is understandable) but will mark it as urgent. I dont understand how difficult it is to just send me proof. Reading through the reviews and having nearly 60% of them being 1 star just shows how much of a sh*t company A Choice is. I will definitely be complaining to the financial ombudsman because this service is disgusting and absolutely unacceptable. I can see below someone has actually mentioned about the financial ombudsman already if more people make them aware of A Choice's actions they will have no choice but to sort them selves out or get penalised. I have attached a link to their website for those who do not know who they are and what they are capable of. https://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm”

Helpful Report

Posted 5 years ago

Hi A.U, Thank you for your review. I'm sorry there was a small delay in dealing with your request. I can confirm that your evidence of no claims discount entitlement has been emailed to you this morning. if there is anything further that we can help you with please email me using feedback@a-choice.co.uk and I will be in touch. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“If you cant ring through on customer services number ring on renewals they’ll answer straight away! I waited for about 30 mins several times but when i called on renewals they picked up straight away. Absolutely shocking.”

Helpful Report

Posted 5 years ago

Thank you for your review, I'm sorry if you have experienced long wait times to get through to us. Everyone is working hard across all departments to ensure that we provide the most efficient and best possible service to our clients. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Tom on customer service was extremely helpful with an issue we had with a refund. Took a while but we both managed to get it sorted out. Thank you so much for your help!”

Helpful Report

Posted 5 years ago

Hi Bonnie, Thank you for taking the time to leave a positive review. We really appreciate your feedback and have passed your comments to Tom and his team. If there is anything more we can help you with please get in touch. Kind regards John Customer Relations Department

Posted 5 years ago

“Bully and pray on new and inexperienced drivers. Customer service awful.”

Helpful Report

Posted 5 years ago

Hi John, Thank you for your review. Our aim is to offer a first class level of service to our customers at all times. I'm sorry if this hasn't been your experience. If you email me using feedback@a-choice.co.uk then I will be happy to see what has happened and help you if I can. Kind regards John Customer Relations Department

Posted 5 years ago

“A cyclist hit my car 13 months ago no details were exchanged as he was over this country visiting and it's still affecting my insurance I reported it to cover my own arse yet u still costing me money absolutely shocking company”

Helpful Report

Posted 5 years ago

Hi Britney, Thank you for your review. I'm sorry to read that you are unhappy. We don't ordinarily deal with claims but I would like to help you if I can. Please get in touch using feedback@a-choice.co.uk with your contact details and I will look into this for you. Kind regards John Customer Relations Department

Posted 5 years ago

“My car was burn two month ago.Today i recive documents with question why im canceled policy and i must back money for a choice.I call them 1000 times always very busy.In same day when my car was burnt im call them and i told them-car is burnt.Im waiting two month,nobody call me about when a choice back money for the car.Is not profesional.”

Helpful Report

Posted 5 years ago

Hi Tom, Thank you for your review. I would like to help you if I can. Please contact me using feedback@a-choice.co.uk with your contact details and I will look into this and be in touch. Kind regards John Customer Relations Department

Posted 5 years ago

“There is a common theme with this company; they cancel your policy and keep your money. This happened to me today, they said I had a ccj, (I didn't know this) however this question was not asked on the comparison site directly. I received a notice of cancellation after six days, they said they will return £60 of my £247 deposit. Also any future insurance company will want to know if I have been refused or had a policy cancelled, this will probably make my insurance go up further. As a small self employed worker with an autistic child and a young family, these are the companies and challenges that can devastate your finances, My point is why did they take my money first and then check for ccj's???? Answer is to keep my money, they will keep yours too. READ ALL OTHER REVIEWS OF THIS COMPANY. CANCELATION=keep YOU MONEY. ombudsman must be contacted.”

Helpful Report

Posted 5 years ago

Hi S, Thank you for your review. I am sorry to read that you are unsatisfied. Before any payment was taken from you we asked you to read and agree with our terms and conditions online. When you did this you confirmed you had no ccj's. Of course we are sympathetic to your circumstances and we want to help you in any way that we can. If you want me to look into this further for you please contact me using feedback@a-choice.co.uk with your contact details and I will be in touch. Kind regards John Customer Relations Department

Posted 5 years ago

“What an absolute joke this company is. They cancelled my policy after asking for proof of address but as i moved back to my parents i had none. I was waiting for my licence to be renewed so i could provide them with an address. They asked me to contact the DVLA to get my last 8 digits of my licence and a check code, which i did and emailed it over thursday nite before 3pm friday as they would cancel. Today i get a txt to say it was cancelled with immediate effect. Tried to explain on the phone but they couldn't be less helpful.”

Helpful Report

Posted 5 years ago

Hi Stephen, Thank you for your review - I am sorry to read that you are unhappy. If a customer isn't linked to the address they have given then we ask for proof of address as part of our validation process. It's for your protection to make sure that you are correctly insured and if you ever need to claim then the claim will go through with no issues or delays. If you want me to look into this for you to see if anything has gone wrong please email me using feedback@a-choice.co.uk with your contact details and I will be in touch. Kind regards John Customer Relations Department

Posted 5 years ago

“Company ran by thugs. They refused to insure my car when I moved address, in the same village this is baring in mind!! Did not offer me another policy and charged me for the privilege of loosing my insurance upwards of £300. Customer service is awful, takes 2 hours to get through to someone who is then either completely rude, or so unhelpful they pass you on and on and on until you reach a rude man named John. Would not recommend.”

Helpful Report

Posted 5 years ago

Hi David, Thank you for your review. I'm sorry to read that you are unsatisfied. Our aim is to offer a first class level of service at all times. If you email me with your contact details I will be happy to look into this for you and see if I can help. You can get in touch using feedback@a-choice.co.uk Kind regards John Customer Relations Department

Posted 5 years ago

“the are proper thieves .. dont use this company my policy was £1700 a year and at the end i payed out mote than £3500 and still they cancel my insurance also these thrives are rude and unprofessional..Avoid avoid avoid”

Helpful Report

Posted 5 years ago

Hi Husnain, Thank you for your review. I would like to look at your policy and understand what the issues are. Please email me using feedback@a-choice.co.uk with your contact details and I will get back to you. Kind regards John Customer Relations Department

Posted 5 years ago

“Good price Good customer service”

Helpful Report

Posted 5 years ago

It's great to hear that we were able to provide you with competitive insurance and that you are happy with our service. Thank you for taking the time to leave a positive review. Kind regards John Customer Relations Department

Posted 5 years ago

“if i had the chance to put a zero or minus star i would! my brother who is dislexic took out a policy on the 21st july to which they took a £87.26 deposit i then recieved an email stating they needed address documentation to which i called them and told them i could not provide due to lodging at my sisters . yet they still sent me a 7 days cancellation my sister was not willing to put me on any of her address bills such as council tax as they wanted! i have now just recieved a debt letter of £124.84 no explanation whatsoever of what the bill is for . after numerous phone calls they said they will take the commision charge of as ive only had insurance for 19days yes bloody 19 days so they have reduced it to £87.26 which i still am refusing to pay! They chose to cancel the policy after the 14 days have elapsed funnily eh! i would not recommend this company to anyone they are of no help and just day light robbers! and i dont know how these are able to operate apparently there is 3 companys that deal with 1 insurance the BROKER the insurance COMPANY and a FINANCE company no wonder sodding insurance is so bloody dear.... My next step is now to go to the financial ombusman as im not happy with the way they have delt with my brother ! no insurance company charge if THEY cancel the insurance . well achoice expect the ombusman to be intouch as this is out of order !”

Helpful Report

Posted 5 years ago

Hi D, Thank you for your review. I'm sorry to read that you are unhappy and I would like to help you. Please email me using feedback@a-choice.co.uk with the policy details so I can look into this for you and understand what's happened. Kind regards John Customer Relations Department

Posted 5 years ago

“The WORST insurers I’ve ever heard of. Money grabbing toss pots, the lot of them! I urge each and every person who has received neglectful, disgraceful or overall bad experience to direct their concerns to the financial ombudsman. It’s a free service that will look into your case from a Neutral perspective and is legally binding. They’re nothing but thieves. Soon reading their reviews I now know I’m not the only one they’re doing this to. To have 17/20 reviews rated as 1* is embarrassing. The management teams should be ashamed of how much of a dismal company they’re running, this lot couldn’t manage a dog on a lead! Unfair terms, denying rights... you name it they’ll try it. Trust. Waste of time and money, especially as they try and grab it all. Appalled to say the least... see you in court, pigs.”

Helpful Report

Posted 5 years ago

Hi J, Thank you for your review. Since you left this review I'm grateful that we were able to talk through your issues and resolve them to your satisfaction. If there is anything we can help with in the future please get in touch. Kind regards John Customer Relations Department

Posted 5 years ago

“I wouldnt even rate them the one star this is the worst insurance company by far they are blaming us for an accident wich we wasnt even involved in and weve even shown proof and they wont be your insurers there just a third party trying to make money scamming a holes”

Helpful Report

Posted 5 years ago

Hi H, Thank you for your review. I'm sorry to read that you are unhappy, however we do make it clear that we are an insurance broker. We don't normally deal with claims however if you send me more details using feedback@a-choice.co.uk I will look into it and try to help you in any way that I can. Kind regards John Customer Relations Department

Posted 5 years ago


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

A Choice Reviews