A Choice Reviews

Name: A Choice
Rating: 2.24

2.2 Rating 361 Reviews

31 %

of reviewers recommend A Choice

Company Reviews

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2.2

Based on 361 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not even worth one star. If anyone is thinking of buying an insurance policy from a choice don't do it! They are the most unprofessional company ever to deal with! Worst customer service ever no one wants to help your with your query they cut off you if you annoy them. All is okay until you have an accident then your treated as a second class citizen - it has taken well over four months and they still haven't resolved my claim - unprofessional to say the least. Don't use them!!!”

Helpful Report

Posted 7 years ago

Hello I am sorry to hear that you are not happy with our service. If you would like me to look into this further, could you please email me on feedback@a-choice.co.uk Kind regards John

Posted 7 years ago

“Not even worth 1 star to be honest never answer the phone not very helpful threatened to cancel my insurance and just took the payment even though canceling it which has now left me penniless find another car insurer well done a choice you can explain to a 7 year old a 2 year old and a 4 month old that in case of emergency we can't get out c***s come to mind!!!!!!!!!”

Helpful Report

Posted 7 years ago

Hello Mary I am sorry to hear that you are not happy with our service. If you would like me to look into this further, could you please email me on feedback@a-choice.co.uk Kind regards John

Posted 7 years ago

“Absolutely disgusting! Cancelled insurance after chasing them around to get paperwork sent of when in my experience it’s all sent to you for you to return signed copies. Can’t get through to anybody, just music playing for 40 minutes! (Called several times at different times of the day it makes no difference) They may Be the cheapest but do yourself a favour and don’t ever use them. I may not even get a refund by the looks of it. I’m appauled and can’t even get through to speak to them about it.”

Helpful Report

Posted 7 years ago

Hi Alexis I am sorry to hear that you have had problems getting through to our call centre. If you would like me to look into this matter further, can you please email me on feedback@a-choice.co.uk Kind regards John

Posted 7 years ago

“They are scammers .Worst insurance company ever”

Helpful Report

Posted 7 years ago

Hello I am sorry to hear that you are not happy with our service. If you would like me to look into this further for you, could you please email me on feedback@a-choice.co.uk Kind regards John

Posted 7 years ago

“The worst customer service I have ever experienced. Everything seemed like such an inconvenience. I could rarely get through to them on the phone as they would just cut the line or take over half an hour to answer whilst I would be on hold. I would not recommend A Choice at all.”

Helpful Report

Posted 7 years ago

Hello Niamh I am sorry to hear that you are not happy with our service. If you would like me to look into this further for you, could you please email me on feedback@a-choice.co.uk Kind regards John

Posted 7 years ago

“On the phone to them for over an hour, being on hold for half of that. Get through want to purchase monthly insurance and get told after giving every detail under the sun that I cannot do that. AVOID.”

Helpful Report

Posted 7 years ago

Hi John Sorry to hear that you were not happy with our service. Please email me on feedback@a-choice.co.uk if you would like me to look into this further for you. Kind regards John

Posted 7 years ago

“A choice have possible the worst customer services on the planet.... Due to the hour wait on the phone I have been unable to get any answers from them on how to supply them with every document under the sun... I had until the 14th to get the documents to them but they have now cancelled my policy on the 9th..... Don't expect to get any of my money back as they are just ripping people off.. Wish I had looked at the reviews before going with this idiot company..... AVOID AT ALL COSTS!!!!!”

Helpful Report

Posted 7 years ago

“The absolutely ZERO!!!! Someone supposed to take a close look at this scammers”

Helpful Report

Posted 7 years ago

“Worst car insurance company i've ever experienced. bought my premium and was asked to upload documents which you can do through the post, email or through there website. i uploaded the docs through the website and all was fine. i then get an email 2 weeks later with a notice of cancellation. i then try to phone up and am put in 40th in to a queue of calls. Very bad customer service.”

Helpful Report

Posted 7 years ago

“Had nothing but lies and misleading of information from this company from start to finish, resulting in a complaint to the ombudsman! Never use this company EVER”

Helpful Report

Posted 7 years ago

“Worst company ever come across! Do not recommend, had nothing but trouble from the start.”

Helpful Report

Posted 7 years ago

“DON’T EVEN CONSIDER THIS COMPANY! One star is waaaayyyyyy too much for the rate it should go to None.”

Helpful Report

Posted 7 years ago

“If I could give these charlatans less than 1 star I would. They may quote a lower price than most other insurers but let me assure you, they will have their pound of flesh one way or another. Hidden charges, admin costs, any way they can extort you they will. Avoid at all costs.”

Helpful Report

Posted 7 years ago

“Cancelled my insurance after 9 odd months with no problem, then received a letter saying I owed them £100. Emailed twice to ask where to send a cheque too and had no answer. Few weeks later had a letter from a debt collection company saying we owed them twice the amount originally stated. Cheap because they’re so bad. I was sceptical reading the reviews before I started my insurance with them, and I wish I’d of gone somewhere else. Hassle to set up, whenever you need to contact them expect to wait on hold and be met with a rude customer service. If I could rate lower than 1 I would”

Helpful Report

Posted 7 years ago

“What a rip off. Confused.com should be fined for allowing these corn artists to appear on their price comparison site. They just took my money for the whole year and then cancell my policy for dodgy reasons, taking almos half the annual premium fee. I can't believe this is happening in England”

Helpful Report

Posted 7 years ago

“The amount of problems I've had with this company have been exhaustive and costly. I got them through confused.com however they contacted me after purchasing the insurance telling me i'd given them incorrect details. This turned out to be a problem with their site whereby details I entered correctly into confused.com were changed once i was redirected to their site. The new policy was substantially more as well as having to pay admin fees. I initially told them I'd rather look elsewhere but they told me I'd have to pay a substantial cancellation fee which essentially trapped me into using them. I noticed the fault in their site so rang them to tell them about it. I was treated very rudely and basically told I was lying. When I asked to speak to someone else or a supervisor I was told there was no one else I could speak to. Fortunately confused.com were very helpful and when I told them about it managed to get me a full refund from a choice, who then decided to give me my original quote. I stupidly accepted and now that I have moved address and changed occupation, when ringing them to tell them, have been informed that these changes are not acceptable on my current policy. Apparently I'll need a new 12 month policy snaring me again. Im awaiting the details but I presume this policy will be extortionate along with the admin and cancellation fees. Their standard admin fee seems to be £45 which is more than any insurer I've ever used. On top of this they are extremely difficult to contact via phone as they must be very short staffed and I had to send them my proof of no claims and summary of my driving license many times as they constantly emailed and posted saying they were yet to receive these documents.”

Helpful Report

Posted 7 years ago

“No work in there office.”

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Posted 7 years ago

“They requested information from me which I sent. But the colleague that had received this information left. I was then left to resend the information after being told I would not be insured within 7 days of a letter I received. I rang to confirm on a Saturday to check that they had received everything, and Nathan said that he didnt know, and couldnt find out if I was insured. Nor could he help me at all today. He claimed to send an email to someone to see if they could reply, but just said his offices are closing and he cant do anything. I will never use this insurance company again! God knows what would happen if actually had an accident”

Helpful Report

Posted 7 years ago

“If I could give them Zero stars i would. Absolutely horrendous customer service and they simply lie to you to get you off the phone. Took over two weeks of sending documents and having 'checks' completed to then find out 3 days after the policy is due to have started that they are unable to offer insurance as I have failed to pass validation checks. When I asked which checks I had failed they refused to tell me and refused to transfer me to customer services to make a complaint. They are a complete and utter waste of time and effort. They say they will return you calls and never do. Complete SHAMBLES of a company.”

Helpful Report

Posted 7 years ago

“Avoid these people. tried to get an online quote; got to the payment page and told there was a problem and to ring them. Sat in a queue for 15 minutes, then when it was answered told it was now too late and to ring again next day. Wont bother.”

Helpful Report

Posted 7 years ago

A Choice is rated 2.2 based on 361 reviews