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A Choice Reviews

2.2 Rating 370 Reviews
30 %
of reviewers recommend A Choice
Company Reviews Questions Metrics
2.2
Based on 370 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
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Anonymous
Unverified Reviewer
“If I could give NO star I would. Do not touch this company!!!! Out of all of my 25 years of driving (clean by the way) I have never come across an insurance company like this one. Total rip off, rude and unprofessional. Will not be using them again.”
Helpful Report
Posted 8 years ago
Hello I am sorry to hear that your recent experience has caused some frustration. If there is anything I can help you with, please contact me at feedback@a-choice.co.uk Kind regards John
Posted 8 years ago
Tom
Unverified Reviewer
“Probably the worst insurance group I have used. Customer service is a joke, ridiculous waiting time on phones & emails. Waited for over 2 weeks for an email back but whilst waiting for a reply they have the cheek to send me multiple emails stating I had uploaded the wrong documents. Also sent me an email which was not even for me, stating a name & their insurance premium amendments. Shocking company. Will not be using again”
Helpful Report
Posted 8 years ago
Hi Tom I am sorry to hear that you haven't had the best experience with us. We place a great deal of importance on customer feedback and would like the opportunity to look into this further for you. If you would like us to do this, please can you get in touch at feedback@a-choice.co.uk with your contact details. Kind regards John
Posted 8 years ago
Anonymous
Unverified Reviewer
“Sent documents by post , apparently to the wrong address? , Scanned all required documents and received a text saying they need my documents to maintain cover and spent 30 mins on the phone trying to speak to someone , joke of a company”
Helpful Report
Posted 8 years ago
Hello I am sorry to hear this. If you would like me to look into this further, could you please email me on feedback@a-choice.co.uk Kind regards John
Posted 8 years ago
VJH
Unverified Reviewer
“Robbing gits that's what's wrong! I had enough trouble when I insured my Hyundai 130i last September saying they were cancelling my insurance having not received the correct docs which they had. Finally sorted that and now 6 months later I buy a Peugeot 2008. I ring today to change the car details, I expected an admin fee but nearly fell through the floor when they wanted charge me £200. Saying the Peugeot is a much bigger car, idiots it's no different in spec or size to the i30 estate. Went on comparison site and can get the car insured for 12 months for £260. Bye bye A Choice, I'll be to ringing tomorrow to cancel my insurance and never again! Lost a good customer through your utter greed!”
Helpful Report
Posted 8 years ago
Hi Vicky I am sorry we weren't able to offer you a competitive premium on your new car. If there is anything else you would like me to look in to, please email me on feedback@a-choice.co.uk Kind regards John
Posted 8 years ago
Connor
Verified Reviewer
“absolute joke of a business. took money out of my bank account after I didn't renew my policy. £188 and refunded me £19 back.... you spend at least 30mins waiting to get through to anyone on the phone. after a years no claims with achoice they tried to drop my next years insurance by 3 pound....... SCAMMERS. DO NOT USE A CHOICE.”
Helpful Report
Posted 8 years ago
Hi Connor I am sorry to hear this. If you would like me to look into this further, could you please email me on feedback@a-choice.co.uk Kind regards John
Posted 8 years ago
Has
Unverified Reviewer
“Scammers Scammers Scammers ..Steal money from everyone ...Been told my policy should be 220 and now took 265 without any reason ..Call them and they told me u have changed your car thats why ..but when i was going to insure my new car been told my monthley payment will be same only they will charge me broker fee £45 and i payed same time . i will never recomend anyone to use this fraud company thanks”
Helpful Report
Posted 8 years ago
Hello I am sorry to hear that you are not happy with our service. If you would like me to look into this further, could you please email me on feedback@a-choice.co.uk Kind regards John
Posted 8 years ago
A
Unverified Reviewer
“Asked me to provide documents, emailed to say 1 of my documents does not exist as I stated a no No-Claims. Tried calling days on end and never got through. After submitting what I had par the No Claims I got a letter saying my insurance had been cancelled. Avoid at all costs”
Helpful Report
Posted 8 years ago
Hello I am sorry to hear that you are not happy with our service. If you would like me to look into this further, could you please email me on feedback@a-choice.co.uk Kind regards John
Posted 8 years ago
Anonymous
Unverified Reviewer
“A cyclist road into my daughter last July all was ok with rider and driver so I reported it even though no details or names were exchanged as no claims were going to be made now they won't give me my no claims or even a new quote been promised a call back every time I ring but they never do have since been told they git no right to keep them as no claims has been made they absolutely lie to u or ignore u so avoid these brokers”
Helpful Report
Posted 8 years ago
Hello I am sorry to hear that you are not happy with our service. If you would like me to look into this further, could you please email me on feedback@a-choice.co.uk Kind regards John
Posted 8 years ago
Anonymous
Verified Reviewer
“Insurance setup was as difficult as they could possibly make it, demanding document after document, lack of communication then threatening to cancel policy. Everytime I call (So far I have called 6 times, I sit on hold for over 20 minutes then give up). Never receive response to any of the 15 emails I have sent. Then to receive more 'documents missing' notifications, then when I call to complain they ignore me. Never trust this company. Would never use again!”
Helpful Report
Posted 8 years ago
Hello I am sorry to hear that you are not happy with our service. If you would like me to look into this further, could you please email me on feedback@a-choice.co.uk Kind regards John
Posted 8 years ago
Anonymous
Verified Reviewer
“Not even worth one star. If anyone is thinking of buying an insurance policy from a choice don't do it! They are the most unprofessional company ever to deal with! Worst customer service ever no one wants to help your with your query they cut off you if you annoy them. All is okay until you have an accident then your treated as a second class citizen - it has taken well over four months and they still haven't resolved my claim - unprofessional to say the least. Don't use them!!!”
Helpful Report
Posted 8 years ago
Hello I am sorry to hear that you are not happy with our service. If you would like me to look into this further, could you please email me on feedback@a-choice.co.uk Kind regards John
Posted 8 years ago
Mary
Unverified Reviewer
“Not even worth 1 star to be honest never answer the phone not very helpful threatened to cancel my insurance and just took the payment even though canceling it which has now left me penniless find another car insurer well done a choice you can explain to a 7 year old a 2 year old and a 4 month old that in case of emergency we can't get out c***s come to mind!!!!!!!!!”
Helpful Report
Posted 8 years ago
Hello Mary I am sorry to hear that you are not happy with our service. If you would like me to look into this further, could you please email me on feedback@a-choice.co.uk Kind regards John
Posted 8 years ago
Alexis
Unverified Reviewer
“Absolutely disgusting! Cancelled insurance after chasing them around to get paperwork sent of when in my experience it’s all sent to you for you to return signed copies. Can’t get through to anybody, just music playing for 40 minutes! (Called several times at different times of the day it makes no difference) They may Be the cheapest but do yourself a favour and don’t ever use them. I may not even get a refund by the looks of it. I’m appauled and can’t even get through to speak to them about it.”
Helpful Report
Posted 8 years ago
Hi Alexis I am sorry to hear that you have had problems getting through to our call centre. If you would like me to look into this matter further, can you please email me on feedback@a-choice.co.uk Kind regards John
Posted 8 years ago
Anonymous
Verified Reviewer
“They are scammers .Worst insurance company ever”
Helpful Report
Posted 8 years ago
Hello I am sorry to hear that you are not happy with our service. If you would like me to look into this further for you, could you please email me on feedback@a-choice.co.uk Kind regards John
Posted 8 years ago
Niamh
Verified Reviewer
“The worst customer service I have ever experienced. Everything seemed like such an inconvenience. I could rarely get through to them on the phone as they would just cut the line or take over half an hour to answer whilst I would be on hold. I would not recommend A Choice at all.”
Helpful Report
Posted 8 years ago
Hello Niamh I am sorry to hear that you are not happy with our service. If you would like me to look into this further for you, could you please email me on feedback@a-choice.co.uk Kind regards John
Posted 8 years ago
John Smith
Unverified Reviewer
“On the phone to them for over an hour, being on hold for half of that. Get through want to purchase monthly insurance and get told after giving every detail under the sun that I cannot do that. AVOID.”
Helpful Report
Posted 8 years ago
Hi John Sorry to hear that you were not happy with our service. Please email me on feedback@a-choice.co.uk if you would like me to look into this further for you. Kind regards John
Posted 8 years ago
Anonymous
Unverified Reviewer
“A choice have possible the worst customer services on the planet.... Due to the hour wait on the phone I have been unable to get any answers from them on how to supply them with every document under the sun... I had until the 14th to get the documents to them but they have now cancelled my policy on the 9th..... Don't expect to get any of my money back as they are just ripping people off.. Wish I had looked at the reviews before going with this idiot company..... AVOID AT ALL COSTS!!!!!”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“The absolutely ZERO!!!! Someone supposed to take a close look at this scammers”
Helpful Report
Posted 8 years ago
JP
Unverified Reviewer
“Worst car insurance company i've ever experienced. bought my premium and was asked to upload documents which you can do through the post, email or through there website. i uploaded the docs through the website and all was fine. i then get an email 2 weeks later with a notice of cancellation. i then try to phone up and am put in 40th in to a queue of calls. Very bad customer service.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Had nothing but lies and misleading of information from this company from start to finish, resulting in a complaint to the ombudsman! Never use this company EVER”
Helpful Report
Posted 8 years ago
Amy
Unverified Reviewer
“Worst company ever come across! Do not recommend, had nothing but trouble from the start.”
Helpful Report
Posted 8 years ago
A Choice is rated 2.2 based on 370 reviews
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