ActiveQuote Reviews

Name: ActiveQuote
Address: Global ReachDunleavy Drive, Cardiff, United Kingdom
Rating: 4.63

4.6 Rating 1,461 Reviews

92 %

of reviewers recommend ActiveQuote

Company Reviews

Questions

Metrics

4.6

Based on 1,461 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

029 2009 0389

Email:

compliance@activequote.com

Location:

Global ReachDunleavy Drive
Cardiff, United Kingdom
CF11 0SN

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ActiveQuote 5 star review on 10th October 2024

Clara

Anonymous

Anonymous // 01/01/2019

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“Great service thank you”

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Posted 2 years ago

“I am an international student. I was guided by Daniel Ahmed and in 50 minutes I was given all necessary information, all questions answered, everything is sorted so quickly and easily. Thank you very much!”

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Posted 2 years ago

“Active Quote provided me with a quote stating that the Sickness Insurance policy had "Day 1 wait period". I therefore took out the policy on the basis that the wait period was 1 day. When I went to make a claim recently the Insurer told me that the wait period was actually 30 days so I was unable to claim. This policy was mis-sold due to Active Quote having stated the wait period incorrectly. Their website and quote made absolutely no reference to the 30 days, and as it was so clearly stated by them as being 1 day I didn't check further documentation that arrived after the policy had started. Stating that they didn't provide advice is no defence as they did provide the information about the policy that was wrong which constitutes mis-selling. It is terrible that they fail to take any responsibility for providing incorrect information! The Financial Ombudsman has now assessed my complaint and made their initial ruling in my favour, agreeing that ActiveQuote mis-sold my policy by providing incorrect information, and directing ActiveQuote to refund all premiums that I paid with interest.”

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Posted 2 years ago

“STAY FAR AWAY. They miss lead you and twist and turn the truth. for example in the extended cover in a policy I wanted to take out, there caller at active quote told me that chronic conditions where covered, diabetes, high blood pressure . but when I read the fine details it stated it will only cover flare ups of the condition, in hospital. and further more they specified in the document they do not cover diabetes. AVOID AVOID AVOID. LIKE THE PLAGUE. THEY TWIST THE TRUTH SO THEY CAN GET AWAY WITH FAULS ADVERTISEMENT !!!!! AND IF YOU ANSWER A CALL FROM SOMEONE CALLED Alex Seaton. Avoid, incredibly rude, un professional, a sleazy car sales man!!!!”

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Posted 2 years ago

“Great working with Huw Williams from ActiveQuote Ltd on my deciding to go with a private health insurance. Huw was thoroughly professional and persistent. He was also very considerate in accomodating with many of my requests. We spoke over more than 3-4 months before we decided on the deal. I would not hesitate to recommend him to any of my friends or colleagues.”

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Posted 2 years ago

“Very helpful, and service is great. Second year using ActiveQuote, would recommend them to friends and family.”

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Posted 2 years ago

“staff are always very friendly and helpful and always get the best results very satisfied with the help i always receive”

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Posted 2 years ago

“Had a lovely experience dealing with Kieran Bechar for renewing my medical insurance, all go very smoothly. He advised me throughout and answered all queries. Excellent Service! Later dealt with Gemma (i think) and she was very helpful too.”

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Posted 2 years ago

“I've renewed my Vitality health insurance via ActiveQuote for a few years now and have always been happy with how timely ActiveQuote have been in contact to ask if I was happy to renew or if I wanted to discuss the quote received from the insurer. Professional customer service is the norm with them!”

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Posted 2 years ago

“Very positive experience. Efficient, pleasant, helpful and not pushy like some independents.”

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Posted 2 years ago

“Really helpful. A quick and easy process to get the right insurance for me and my family.”

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Posted 2 years ago

“Extremely Helpful”

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Posted 2 years ago

“Excellent service. All questions answered thoroughly and professionally”

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Posted 2 years ago

“Very slick process”

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Posted 2 years ago

“Very good service, polite team and very understanding the customer needs. Quick and easy.”

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Posted 2 years ago

“Alex Seaton was very helpful and explained in detail all my options. Would highly recommend him..”

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Posted 2 years ago

“My wife and I were extremely pleased with the service given by Alex Seaton, the consultant at Active, in sourcing a competitive health provider. He was very patient and did not try to hard sell at any point. He fully explained the cover we would be getting with Vitality and sent an email with documents explaining what services we would be getting prior to us taking out the cover. Please pass on my appreciation to Alex Seaton.”

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Posted 2 years ago

“Very helpful service”

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Posted 2 years ago

“I have no hesitation in recommending this company. My advisor was excellent, very responsive, answered all my questions fully and made enquiries on my behalf when necessary. The whole process was stress free.”

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Posted 2 years ago

“Brian was very helpful, pleasant to talk to and provided an excellent service.”

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Posted 2 years ago

ActiveQuote is rated 4.6 based on 1,461 reviews