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ActiveQuote Reviews

4.6 Rating 1,457 Reviews

92 %

of reviewers recommend ActiveQuote

Company Reviews

4.6

Based on 1,457 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

029 2009 0389

Email:

compliance@activequote.com

Location:

Global ReachDunleavy Drive
Cardiff, United Kingdom
CF11 0SN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every year you say it's up for renewal, but you don't actually do anything 'active' at all. You don't offer any alternatives, or say if the new quote is as expected or could do better... It just like, "Here's your new quote, contact us if you need us"... I mean... okay!”

Posted 3 years ago

Hi Kris, We are really disappointed to hear that our service has not met your expectations on this occasion. As you will see from our Trustpilot scores we pride ourselves on delivering exceptional service to our customers. If we have fallen short on this occasion, we would appreciate the opportunity to firstly apologise and then investigate the matter further. If you are able to email us your contact details at marketing@activequote.com, a member of our customer services team will assist you.

Posted 3 years ago

“I never got a renewal quote”

Posted 4 years ago

“The service in 2019 was poor in that we were given the same price as initially received from Vitality with Active Quote saying there was nothing they could do to challenge it. When we then went direct to Vitality we were able to discuss options to remove >60% of monthly premium increase. PS: In earlier years Ieuan Williams was able to do this negotiation for us but he has now left Active Quote - perhaps this says something about the current team at Active Quote??”

Posted 4 years ago

“ActiveQuote are not ‘active’ they just sent me my renewal quote year after year and did not bother looking for alternatives despite the cost going up and up until i complained, then hey presto much cheaper quotes were available. How long have I been paying too much thinking that ‘active’ quote were actually doing their job?”

Posted 4 years ago

“Told me they would shop around for alternative quotes. That's the last I heard until my existing policy automatically renewed. I'd have preferred to have had a choice in the matter.”

Posted 4 years ago

“Increase in price every year dedpite no claims”

Posted 5 years ago

“Very slow in passing on renewal notice.”

Posted 5 years ago

“No contact from Active Quote. Insurance renewed direct with Aviva”

Posted 5 years ago

“You are supposed to my health insurance broker but my insurance with Aviva was renewed without a word from you at an increased premium. What service are you providing?”

Posted 6 years ago

“Lack of response from advisor which eventually resulted in me doing it all myself directly with BUPA. Initial response on first adoption of policy was excellent but renewal experience was very poor.”

Posted 6 years ago

“I ended up doing the work myself to get a much better quote with my existing insurer before ActiveQuote did any work. They then sent me just one other option with Aviva. Basically they didn't do any work so don't deserve any commission.”

Posted 6 years ago

“I use a broker in the expectation of receiving professional advice about the market and the options available. You seem happy simply to present the existing carrier's renewal terms without providing any such advice.”

Posted 6 years ago

“Poor liaison. Inability to give Yes or No answers - which makes AQ look amateurish or shifty. For 10 days I was stuck between ActiveQuote and the insurance company until I finally reached a senior member of staff at the ins. co. who gave me the lowdown. But all down to MY efforts, not AQ. If a member of my staff performed like this, they would be sent for retraining or they would be out.”

Posted 6 years ago

“I was misold different premiums on Vitality, this caused many delays and when ageing to the final option I was only offered a 40% discount to Virgin Active and not 50% as agreed in writing - this was very embarrassing as I went to the gym hoping to join with this setup...long story short my policy should now have been cancelled”

Posted 6 years ago

“No one contacted me with other quotes”

Posted 6 years ago

“No one contacted me about my renewal”

Posted 6 years ago

“Very poor contact with your consultant”

Posted 7 years ago

“Received my renewal from Aviva, premium increased by some £46 per month, no sign of ActiveQote but two other brokers were trying to find better deals, which they did, reducing the premium by around £35 per month, no sign of ActiveQote. However I contacted Aviva myself and after numerous calls managed to get a reduction of my premium to £206 PM with no change in cover. Then a phone call from yourselves thanking me for renewing!!”

Posted 7 years ago

Hi Robert, Thanks for the review and we're sorry if you feel your experience with us hasn't been a good one. We contacted you once we had the updated pricing from Aviva, three weeks prior to your renewal date. We didn't hear back from you with, and we didn't hear anything from Aviva either suggesting there weren't any concerns with the process. Kind Regards, The ActiveQuote Team

Posted 7 years ago

“Stoical response from 2 customer service representatives both ill prepared, no empathy. The second representative took advice and in his return call he was androgynous and his response seemed scripted. As I am currently ill and having treatment for breast cancer I would have expected more human understanding and empathy. A poor to very poor experience. I will be changing broker next time.”

Posted 7 years ago

Thank you for providing your honest feedback of your experience with us. We are very sorry that we've not handled your enquiry with care and empathy. A member of our team will be in touch with you shortly to discuss your experience, and find out what's happened. We sincerely apologise for the undue stress this has caused. The ActiveQuote Team

Posted 7 years ago

“Insurance is about protection and trust. I made a purchase on the website and I waited. Some days later someone called to ask why if I wanted any more information as I hadn't made a purchase. Again I purchased the insurance product I wanted and nothing further was heard... Then I made a purchase by speaking with an agent and this time I got an email saying here is your quote. Again not the assurance I wanted from buying and insurance product. Still no confirmation of purchase and still not insurance documentation. So who knows if I'm actually covered?! Its a joke! Will not use again”

Posted 7 years ago

Hi Rowan, We're very sorry your experience with us hasn't been to the standard we aim for. We will be in contact with you today to discuss this with you. Kind Regards, The ActiveQuote Team

Posted 7 years ago

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ActiveQuote is rated 4.6 based on 1,457 reviews