ActiveQuote Reviews

Name: ActiveQuote
Address: Global ReachDunleavy Drive, Cardiff, United Kingdom
Rating: 4.63

4.6 Rating 1,457 Reviews

92 %

of reviewers recommend ActiveQuote

Company Reviews

Questions

Metrics

4.6

Based on 1,457 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

029 2009 0389

Email:

compliance@activequote.com

Location:

Global ReachDunleavy Drive
Cardiff, United Kingdom
CF11 0SN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing to say really. You sent it, I paid.”

Helpful Report

Posted 3 years ago

“Very poor service for the second year once initial contact made but after that numerous emails and left messages no response.I know the current situation has not helped but again this is the second year it has happened.”

Helpful Report

Posted 4 years ago

Hi Malcolm, We are really disappointed to hear that our service has not met your expectations on this occasion. As you will see from our Review.co.uk scores we pride ourselves on delivering exceptional service to our customers. If we have fallen short on this occasion, we would appreciate the opportunity to firstly apologise and then investigate the matter further. If you are able to email us your contact details at marketing@activequote.com, a member of our customer services team will assist you.

Posted 4 years ago

“ActiveQuote is competitive but does fall short on service. If there is any complexity or difficulty with renewals or claims then as a customer we look to our broker to work on our behalf and ease the burden. Our past experience has been disappointing and left us with the feeling that once the policy is sold ActiveQuote are less interested in delivering an ongoing service. Our hope is that our previous feedback has been taken on board and over time culture and practice will improve.”

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Posted 4 years ago

“Mat Dotchon is excellent but unfortunately on this occasion it was not his department that could deal with my matter. Sadly, the Retention department was not as efficient or communicative until thankfully my issue was dealt with by the senior consultant (apologies, I cannot recall her name).”

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Posted 4 years ago

“It would be helpful if, when sending e-mails or correspondence to customers, if you could indicate what insurance company you are brokering for.”

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Posted 5 years ago

“I purchased travel insurance for a week's winter sun holiday from ActiveQuote via MoneySuperMarket. The online purchasing process was quite OK but as I thankfully did not have the need to claim during the holiday I can't speak further about ActiveQuote other than the purchase process - which as said was quite OK.”

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Posted 5 years ago

“Not a smooth transaction this year on documentation. Couldn't get response to emails or phone calls until I contacted direct. If one of your agents is away from work, would be useful to get correspondence redirected for customers.”

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Posted 5 years ago

“nothing much to say really. My policy was up for renewal and I renewed it.”

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Posted 5 years ago

“There were a few issues with getting my requirements correct and then the monthly payment was higher than quoted, but all got sorted out. Was very happy with the fact that the second years premium remained unchanged.”

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Posted 5 years ago

“No much to say, they provide Insurance, nothing else special”

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Posted 5 years ago

“renewal processed efficiently”

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Posted 5 years ago

“Active were great but the company I chose (MMS) were appalling. Basically I took out income protection insurance and after making a claim and 6 months later they still haven’t paid a penny and have no intention of doing so. They are rude and unhelpful and you should avoid that company. Active quote have been great and tried to help me but were unable. Choose carefully”

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Posted 6 years ago

“i wouldn't say happy the quote was ok and I renewed simple as that.”

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Posted 6 years ago

“Did not feel that your service offered best offer, in particular not happy with the automatic repeat service. This has to be paid for somehow even if it doesn't affect our premiums at pos; there is no such thing as a free lunch.”

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Posted 6 years ago

“polite caller”

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Posted 6 years ago

“simple advice straightforward”

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Posted 6 years ago

“It would have been more useful if I had received your recommendations before receiving the renewal papers from the insurer.”

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Posted 6 years ago

“Absolutely no explanation on why my premium almost doubled. Did no provide any proactive support to at least lower the claim”

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Posted 6 years ago

“ActiveQuote help remove some of the confusion surrounding Health Insurance but I dont get the feeling that they are working hard enough on my behalf. You still need to do your own research and eventually you may conclude that you don't need ActiveQuote at all.”

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Posted 6 years ago

“Eventually helping me get a reduced premium”

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Posted 7 years ago

ActiveQuote is rated 4.6 based on 1,457 reviews