ActiveQuote Reviews

Name: ActiveQuote
Address: Global ReachDunleavy Drive, Cardiff, United Kingdom
Rating: 4.63

4.6 Rating 1,457 Reviews

92 %

of reviewers recommend ActiveQuote

Company Reviews

Questions

Metrics

4.6

Based on 1,457 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

029 2009 0389

Email:

compliance@activequote.com

Location:

Global ReachDunleavy Drive
Cardiff, United Kingdom
CF11 0SN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Asked to remove us from yr database as dealing directly with provider. Clearly no action taken although provider has severed link their end.”

Helpful Report

Posted 7 years ago

Hi Glyn, we've updated our records as per your request. Kind Regards The ActiveQuote Team

Posted 7 years ago

“The usual good service was not apparent the year. No renewal email or letter so I had to chase it up; failed to ring me back in the timescale given to me; was not able to offer any attractive alternatives. However.....I still renewed with existing provider so not all bad!”

Helpful Report

Posted 8 years ago

“I was not Gvwm sufficient time before the renewal date to properly seek alternative quotes, when I did get other quotes then these were compared and a better rate obtained with the current Insurer. This should have been done in the beginning ! I accepted this by email and received a reply almost immediately only later to be told that the email had never been received ! Amazing how a reply can be sent to an email that was never received . Not the best experience”

Helpful Report

Posted 8 years ago

“Very efficient when it comes to closing a sale, but extremely slack once the deal was done and administrative follow-up is required. Despite repeat emails and phone calls, I have still not received a proper response from the client rep on the status of my request. To make matters more complicated, I now have to go through them each time I need a change of details as the insurer will not entertain changes since the policy was purchased through ActiveQuote. On hindsight, I should've bought the policy directly from the insurer and save myself the hassle and time.”

Helpful Report

Posted 8 years ago

“How can I rate you when my last annual premium was not cancelled ,and I paid over £4000 to Exeter when it should have been cancelled!”

Helpful Report

Posted 8 years ago

“Poorly informed of the lack of options until very close to renewal. I shall take it in hand myself another year”

Helpful Report

Posted 8 years ago

“If this is with regard to my medical insurance I am disappointed that trivial ailments and minor incidents happening years ago preclude me from cover in those areas today”

Helpful Report

Posted 8 years ago

“Ross crane was brilliant to deal with last year. This year i had to chase responses to emails. I have therefore deleted the link with activequote”

Helpful Report

Posted 8 years ago

“Initially I was very happy with the service. Communication then dropped off completely. I understand Leanne was off sick but I would have expected others to step in. My last communication was 'I will speak to my supervisor and ask about compensation' and I've heard nothing since.”

Helpful Report

Posted 8 years ago

“I was not happy with the accuracy and quality of the information provided. My views were not listened to and my questions and concerns were disregarded. You only retained my business because I felt cornered when time ran out. Unless I have a better experience next time I will seriously consider going elsewhere. Finally, I would place on record I have already advised Jamie of my dissatisfaction. Why has this not been acknowledged.?”

Helpful Report

Posted 8 years ago

“You said you would call me back the next day because I couldn't talk when you first called but you never called back.”

Helpful Report

Posted 9 years ago

Hi Michael, I've very sorry no-one called you back, would you like to rearrange for someone to call you at a time convenient for you? Kind regards, Hugh C

Posted 9 years ago

“No contact initiated from ActiveQuote before the renewal date. After my chasing the matter was rectified by a Team Leader and the renewal details eventually resolved. I would hope for a considerably improved service next year.”

Helpful Report

Posted 9 years ago

Hi Richard, we are always improving our service and we will hopefully provide you with a more satisfactory service next year. I'm glad everything was sorted in the end. Thank you for your feedback. Hugh C ActiveQuote

Posted 9 years ago

“Sending out renewal notices 1 week before the policies are due for renewal is not satisfactory, especially given that the letter was dated August 24th with a postmark dated September 24th and received on October 3rd. Not what I need from a service provider.”

Helpful Report

Posted 9 years ago

Hi David, Thank you for your feedback. We take unsatisfied customers very seriously. I'm sorry our service was not satisfactory. We make every attempt to contact our clients by phone and email weeks before their renewal date to discuss their options, unfortunately we were unable to do so this time. We will rectify any problems to ensure this does not happen again. Hugh C ActiveQuote

Posted 9 years ago

ActiveQuote is rated 4.6 based on 1,457 reviews