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Adexa Direct Reviews

1.1 Rating 1,252 Reviews
1 %
of reviewers recommend Adexa Direct
Company Reviews Questions Metrics
1.1
Based on 1,252 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 10%
Accurate And Undamaged Orders
Greater than 34%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Returns Process
Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

How can I contact Adexa Direct? How quickly does Adexa Direct resolve customer queries?
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How is Adexa Direct returns process?
Helpful Report
(4 weeks ago)
Greater than 100% of reviewers feedback is Adexa Direct returns process could be better.
Helpful Report
(4 weeks ago)
F

Returns - Difficult

0.00%
Industry Average
“ Goods arrived damaged. Can't get a response from anyone about a replacement. Have read the reviews and we've given up - and are putting the damage right ourselves - it's just too much effort to argue! Yes, they're unprofessional and their damage / returns policy is completely inflexible and unworkable - but we're too busy to take on the fight. AVOID THEM! ”
- Anonymous
“ Our mistake for not assuming their online chat was the only means of nudging action from them (ADVICE FOR ALL - WHEN CONTACTING ADEXA, THEY ONLY RESPOND TO ONLINE CHAT, NOT EMAILS/PHONE CALLS) - After several more weeks of replying to emails, and messaging in online chat to coax an emailed response, we were finally in a position to repackage the item, print and attach a returns label – with the reassurance of receiving confirmation that Adexa will arrange for collection and we would be entitled to a full refund if the unit was indeed faulty as we claimed. ”
- Anonymous
“ Delivered a damaged item with missing parts. Customer service is impossible to contact until after the deadline for returns is over. then they refuse to help. aggressive emails and rude people. stay away from them ”
- Anonymous
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