Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.05

4.1 Rating 2,783 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.1

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Aerialforce 1 star review on 19th March 2025

Wilson

Aerialforce 1 star review on 13th December 2024

Kate

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was quoted over £360 for a tv aerial install told I would need powered boosters. Felt there was something a miss with quite went elsewhere and it ended being £145.”

Helpful Report

Posted 5 years ago

“Called Aerial Force to get some CCTV installed - we needed them to a submit a risk assessment and insurance documents to get access to the building. Sent the details on how to do this on 26th Nov for installation on 1st Dec - nothing was submitted. Have rescheduled with CCTV installer to 8th and called the office three times since then to get the insurance documents sent over - no one has called back and no one can help with this installation. Terrible customer service, very unprofessional.”

Helpful Report

Posted 5 years ago

“I waited in for 4.5 hrs only to be rung and told the engineer couldn’t make it and could he come tomorrow (the answer was no - I rearranged my shifts to work tomorrow so as to be here today). No doubt you will be most apologetic but U will find another company and certainly won’t be recommending yours”

Helpful Report

Posted 5 years ago

“My advice is go anywhere else to get your aerial sorted. They quoted my daughter £49.50 for the job of sorting out her aerial distribution. They turned up on time, spent 15 minutes in the loft, 15 minutes chatting and then gave her a bill for £150. She paid but was shocked and rang me. I emailed the firm to complain as I have aerial work experience and demanded a refund. Their only explanation was that the charge was” in line with their policy”. My daughter then rang asking to speak to their manager. He was unavailable, but rang back later. Unbelievably he actually shouted at my daughter and hung up the phone. I have never come across a company like this beforeand sincerely hope I never do again! Stay away”

Helpful Report

Posted 5 years ago

“really bad experience I read the review I shows fantastic butbthey are fake posted by same people regularly.they are not professionaljust time wasters keep calling you fixed appointment and cancelled them.the guy they appoint for fixing thing his language and attitudeis is really bad.my advice just keep away and save your time and money.thanks”

Helpful Report

Posted 5 years ago

“The eventual cost was huge No LNB should cost over £100 My bill was over £200 I actually doubt there was anything with the original The problem, in my opinion, was more about dish positioning I feel that I was conned”

Helpful Report

Posted 5 years ago

“Arialforce install Aerial for Sky Tv on 16th July 19 , I paid £156 after just 6 weeks no signal , I called & been told there is no Warranty so it may cost me for call out if it prove to be my fault. I will never use this company ever”

Helpful Report

Posted 5 years ago

“gavin came yesterday and did a excellent job he was polite and very helpful credit to your company. would recomend your company, again. thank you.”

Helpful Report

Posted 5 years ago

“Lies Lies and more lies. Changed plans to wait for an engineer who was going to be coming after completing the job he was on. and then the lies start. oh delyed/ Hes on his way/ Will be this afternoon. Just a generic company whofind local installers and put a margin on top.”

Helpful Report

Posted 6 years ago

“The lady on the phone after explaining the house was a new build quoted £100. The chap turned up and said over £300, I wish I had been there with my daughter as he got quite arsey about being told no way not at that price. Left with his stuff in the end saying that we won't get a better price unless they turn up on a hoarse, which I assume he will lend them. Lol Got a man coming in the morning £135.”

Helpful Report

Posted 6 years ago

“There seems to be 2 sets of reviews on this site for the same company on this site "AerialForce" and "Aerial Force". The former seems to have genrnerally good reviews and that is th eone that is linked on the company's website. However the second one is closer to the truth in my experience. I booked a repair via webvbchat on ther own website which was followed up by a call from one of their reps who said that somebody would be there same day "before 3p.m.". At 4.30 I called - "engineer held up on another job, will be with you between 8 and 11 tomorrow." Got to 12 noon and yup you guessed it - no engineer. Called again was told that the engineer was expected between 8 and 1 p.m. not 11. Cancelling the whole thing what a let down and naff all customer care. Best go elsewhere.”

Helpful Report

Posted 6 years ago

“***BEWARE***AVOID AT ALL COST*** I asked for a quote based on a Sky dish alignment and was told that it would be £59 + VAT + parts if necessary. I made an appointment in the afternoon so that I could be present just in case they tried adding extra charges. I was told that I would be informed prior to showing up, only to be called by my wife to tell me that there was someone at my house adjusting the dish. This individual aligned the dish and replaced my Sky box with another one that I had...No parts provided, the dish was adjusted and sky box was replaced with one of my own and my wife was told to pay £106.80!!! I am livid!!! Stay away from this so called business and their shady practices!!! ***BEWARE***AVOID AT ALL COST***”

Helpful Report

Posted 6 years ago

“The first call to set up the visit was great. The second call confirming the engineer was on his way was great. The call from the Engineer on his way to the job was equally good. The feedback and options given to by the Engineer after the initial assessment of the job was excellent. All of this really good service was then totally ruined when I received what can only described as a sales call from someone who had been trained in the Mediterranean time share industry. He did not listen, he was confrontational and rude. He finally put the phone down on me when he realised that the sale was not going to happen. I shall go out of my way to pass this story on to all I can.”

Helpful Report

Posted 6 years ago

“What went wrong what a joke they don’t turn up ,told me 9am on a Tuesday it’s thursday now PM and they still have not arrive , what makes it worse I tried to get this job done last year with them they are absolutely rubbish , lost a contract waiting in for them and missed a meeting because of their incompetence thanks very much Steer clear folks and go local”

Helpful Report

Posted 6 years ago

“I contacted Aerail Force and asked if they covered our area, they confirmed that they did. They made 4 appointments and we waited in on each occasion and received a phone call stating they had been held up on another job and made another date. Eventually, they stated they did not cover our area, claiming this decision had just been made”

Helpful Report

Posted 6 years ago

“I waited all afternoon for an engineer and when I called customer services (twice) I got rather blank unimpressive responses. Not satisfied that I'd get value for money I decided I'd cut my losses and cancel the whole thing. It's a shame as I had high hopes of using this company for my future jobs...”

Helpful Report

Posted 7 years ago

“WHAT A JOKE THIS COMPANY IS ,,, BOOKED EM TWICE TO COME GIVE US A PRICE / FIT US A TV AERIAL AND TWICE THEYVE LET US DOWN AFTER STAYING IN BOTH DAYS , HES ON HIS WAY , HES STUCK IN TRAFFIC, HES BROKEN DOWN,, WHICH WAS IT , MAY BE ALL THREE LOL,, LADY ON FONE WAS RUDE AND MAY HAVE WELL TOLD ME TO F436 OFF,, STAY CLEAR , READ THE SO CALLED COMPAMYS HISTORY AND STICK WITH YOUR LOCAL GUY WHO WILL TURN UP AND BE HAPPY TO GET A WAGE .. STAY CLEAR .COM”

Helpful Report

Posted 6 years ago

“Aerial Force promised to be here between 8am and 12pm, no phone call, I phoned them to find out what was going on and they said they were on their way, they said they called me and left no message, I called the number back after 2 minutes and they moved my slot to 18.00, terrible customer service.So annoying when companys promise you the earth and dont deliver, DONT BOTHER WITH THEM”

Helpful Report

Posted 6 years ago

“I called to get an engineer to look at a problem I’m having with a TV aerial and was pleasantly surprised when they said they could come the same afternoon. It wasn’t urgent but why not! I came home from work and an hour or so later got a voicemail saying they’d called, I hadn’t picked up and the appointment was cancelled. Not impressed.”

Helpful Report

Posted 7 years ago

“Poor service , obviously Scottish customers do not count , let down 3 days on the trott !”

Helpful Report

Posted 7 years ago

Aerialforce is rated 4.1 based on 2,783 reviews