Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.05

4.1 Rating 2,782 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.1

Based on 2,782 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Aerialforce 1 star review on 19th March 2025

Wilson

Aerialforce 1 star review on 13th December 2024

Kate

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use A RIP OFF!! Took out more money than what was quoted from my payment over the telephone. Waiting for refund!!!!!”

Helpful Report

Posted 4 years ago

“Terrible company would not deal with again. On the pre-visit call, I described the job in detail, and was told that the cost for what was to be classed as a ‘repair’, would be £69+VAT. I emphasized on the call that the situation wasn’t all that vanilla, but was assured that, given it was a 2 storey house, the cost would be £69+VAT. So on that basis I agreed to the visit. When the engineer arrived, he made an assessment of the work needed but then said it would cost £69+VAT, plus 2 x £89+VAT to extend each of the 2 joined-together cables (by maybe 3 metres). So total of £247+VAT. When I mentioned the fact that the sales agent had said that the cost would be £69, the engineer said that this was only for the most trivial of repairs, and that this didn’t include parts – which by his assessment this came to the additional £178+VAT (despite it being about 6 metres of coax plus 8 connectors). Since this was significantly more than I was counting on spending, I said that I didn’t want to proceed on the day – but was told (quite aggresively) that even so, I’d have to pay the £69 regardless, since it was a diagnostics fee. I am annoyed about the fact that it was not even mentioned at the time of booking, that the total price might be significantly more – and that if I didn’t proceed, I’d have to pay the £69 for diagnostics anyway. The strong impression given was that the price was fixed. Obviously, once the engineer was in my house and asking for money, I felt like I had no other option other than to pay the fee, which I did. I contacted their customer care department twice to discuss - they have ignored my emails.”

Helpful Report

Posted 4 years ago

“Had four appointments cancelled with no reason given. Each call to cancel arrived way after the agreed time slot. Very unprofessional. I would never recommend this company. So much for their advert for same or next day visits! Found a much better company on Check a Trade website. Did what they promised.”

Helpful Report

Posted 4 years ago

“AVOID - the free quote ad is a scam. They dont turn up. I had an appointment booked on Sat for a free quote - no show until 5pm. When I called the office the lady was extremely rude and slammed the phone down on me. She said the appointment was cancelled. She then called me back to say I will re-schedule for Sunday, again no show or any communication. There are better companies out there who will provide a better quote and are more efficient.”

Helpful Report

Posted 4 years ago

“Rang on Saturday morning, guaranteed me an appointment same day saying engineer would call 30 minutes before coming, I rang back at 2pm to clarify they were coming, was told yes definitely, at 5pm they rang to cancel asking if they could come Monday, I refused, they’ve left a 92 year old housebound lady without a tv for the weekend, bunch of cowboys, ring them at your peril.”

Helpful Report

Posted 4 years ago

“Cowboy's, I paid £150 for these Cowboy's to put up A aerial, The aerial poll was all ready their on the roof all they had to do was put up a standard aerial & they cheated me & put up A £5 mine aerial not A standard aerial as agreed, 80% of the time the TV signal SUCKS, A metal coat hanger could do a better (JOB) DO NOT TRUSTED Aerialforce ROUGE COWBOY'S”

Helpful Report

Posted 4 years ago

“i'm sure not all their fitters are unprofessional, rude and ignorant but the guy doing the Preston area is for sure”

Helpful Report

Posted 4 years ago

“Booked an appointment on Saturday, got a call to cancel, rebooked for sunday, not even a phone call to cancel! You have put me 2 days behind with workmen doing a job for me. I’m not impressed and your firm is advertising same day service!!! Your service is not good at all!”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“pathetic signal is way worse now impossible to watch HD promised to come put it right but never came please avoid this dreadful company”

Helpful Report

Posted 4 years ago

“Can’t believe I booked an appointment between 12.30pm and 6pm and was told the engineer would call 30-40 minutes before arriving. Called the company at 5.20pm to ask about engineer and was told that your job is still booked and he will call you before 8 pm. Absolutely fuming as I’ve wasted a Saturday waiting for someone who’s probably not gonna show. Would not recommend a company that can’t keep you updated as a common curtesy especially when your number comes up first on googling aerial Instalations. Company is a joke.”

Helpful Report

Posted 4 years ago

“Chatted with Ben got a time slot between 9-5 got to 4parang their office only to be told that they would not be coming to me ,didn't even apologize , didn't even ring me to let me know, very disappointed won't use them ever again ,very unprofessional”

Helpful Report

Posted 4 years ago

“Bad service. Two days in a row we were assured a technician would come, for the attendance to be cancelled at 5pm. We have a sattelite dish hanging on the roof following a storm and it keeps moving with a risk of falling down on the street and even tough we explained it clearly twice...no one cares! We were offered for someone to maybe come on Monday.. 4 days after our 1st call! Stay away.”

Helpful Report

Posted 4 years ago

“Booked 3 times to fix a CCTV fitted by them that developed problems out of warranty (had been fitted upside down!). They cancelled (at 5pm) twice. The last time I had to ring them and they claim they had tried to cancel the day before but my phone was engaged! Never tried again to confirm cancellation. Useless.”

Helpful Report

Posted 4 years ago

“Your service is shocking. I called today at 4pm to confirm the engineer would still be arriving to be told he would, so I made my way to the house 40 mins away. 30 mins into the journey I was told he would not be coming and that the person who took my call at 4pm knew this. Appalling service and then when an appointment was offered, again no specific time. Disgusting service from a company”

Helpful Report

Posted 4 years ago

“waited in 2 afternoons in a row waiting for a call/visit from a rep, still waiting. Shocking service, company must be loaded as they don,t seem to want business, bunch of cowboys!!”

Helpful Report

Posted 4 years ago

“Called them and booked a technician visit for a satellite alignment request. I was not asked which satellite this would be for and 2 calls following this, price changed more than I was initially quoted. Really poor service, so I cannot reccomend them. I cancelled the booking as I believe they don't sound professional...”

Helpful Report

Posted 4 years ago

“£70.80 charge, to tell me I have a weak signal. I knew that already, that’s why I’d called them. Was with me two minutes, did nothing to try to solve issue just tried to sell way overpriced new arial. Found a different supplier that do free diagnostics and kicking myself that I didn’t shop around. Total waste of £70. Don’t make same mistakes as me. Avoid these guys and shop around for someone that will do free diagnostic of weak signal issue.”

Helpful Report

Posted 4 years ago

“I wouldn’t even rate this company 1 star, total rip-off!! I’m left feeling distressed and bewildered as to why I was charged £70! I rang company today to ask for advice on what I needed and they arranged for an operative to call. I was in a desperate state as my 93 year old mother had come to stay the previous evening after a health emergency. As the tv is her one comfort I realised I’d have to get mine that I no longer used to view live tv sorted for her. The operative came without a mask on! ( I wasn’t feeling confident enough to challenge him on this) and so let him in. He checked my aerial in 2bedrooms and lounge and concluded I needed a new aerial as the signal was very weak. I was told the cost for 1 bedroom and the lounge was£140, which blew me away, as I couldn’t afford that!! He then took the £59 plus vat charge coming in at £70, but for what? I have been robbed! I didn’t have my wits about me as it has been a very testing period. I don’t know what to do now, but I’m writing this to perhaps save others from a similar fate! I wish I’d read at least a couple of reviews instead of acting in shear desperation!”

Helpful Report

Posted 4 years ago

“Had two tv brackets put up charge me over £500 for this what a RIP of bo not frust this company at all tatall RIPof merchants going to treading standards with this carnt be right”

Helpful Report

Posted 4 years ago

Aerialforce is rated 4.1 based on 2,782 reviews