Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.04

4.0 Rating 2,718 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.0

Based on 2,718 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lee was very polite and professional. Explained all the options with no sales pressure. He fixed the TV and thanks to his one stop van, was able to fix a Free-sat dish. All’s well 😊👏”

Helpful Report

Posted 3 years ago

“Our engineer was professional and explained all of our options clearly to us, and got the issue resolved the same day. However, the customer service from the company itself and promise of a same-day visit were disappointing. We had just moved into our new home and had no TV signal. I called first thing on a Monday and was told someone would be there the same day, calling half an hour before their arrival. By 4.30pm I hadn’t heard anything so called to check that an engineer would still be attending and was told that they would be. Ten minutes later they called my husband to say that they would no longer be attending and would come the next day instead. I called back to find out more and was bluntly told that the engineer was no longer available and I could either cancel the appointment entirely or wait until the following day. We had no internet at the time either so chose this company because of the same-day appointments. Due to the customer service and delayed appointment I wouldn’t use the company again and certainly wouldn’t recommend if you require an urgent repair.”

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Posted 3 years ago

“Had four appointments cancelled with no reason given. Each call to cancel arrived way after the agreed time slot. Very unprofessional. I would never recommend this company. So much for their advert for same or next day visits! Found a much better company on Check a Trade website. Did what they promised.”

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Posted 3 years ago

“AVOID - the free quote ad is a scam. They dont turn up. I had an appointment booked on Sat for a free quote - no show until 5pm. When I called the office the lady was extremely rude and slammed the phone down on me. She said the appointment was cancelled. She then called me back to say I will re-schedule for Sunday, again no show or any communication. There are better companies out there who will provide a better quote and are more efficient.”

Helpful Report

Posted 3 years ago

“Rang on Saturday morning, guaranteed me an appointment same day saying engineer would call 30 minutes before coming, I rang back at 2pm to clarify they were coming, was told yes definitely, at 5pm they rang to cancel asking if they could come Monday, I refused, they’ve left a 92 year old housebound lady without a tv for the weekend, bunch of cowboys, ring them at your peril.”

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Posted 3 years ago

“Our aerial had blown down in the high winds. Rang Aerial Force who arranged for someone to come the next morning. Richard Simes the engineer did a great job replacing the aerial. Would highly recommend this company.”

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Posted 3 years ago

“Useless company. Booked next day appointment, called off next 2 days at short notice.Eventually got appointment 3 days later. Said couldn’t do as only permit parking outside house, even though I’d told them this was the case 3 days ago! Not even an apology.”

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Posted 3 years ago

“Cowboy's, I paid £150 for these Cowboy's to put up A aerial, The aerial poll was all ready their on the roof all they had to do was put up a standard aerial & they cheated me & put up A £5 mine aerial not A standard aerial as agreed, 80% of the time the TV signal SUCKS, A metal coat hanger could do a better (JOB) DO NOT TRUSTED Aerialforce ROUGE COWBOY'S”

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Posted 3 years ago

“Arron did a fab job today not only did he do me a good deal he also connected my internet for me he was so helpful would definitely recommend thankyou Arron very happy customer. Sharon”

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Posted 3 years ago

“Called on Sunday to book an engineer. There was no problem, they sent someone over on Monday morning. Our engineer John was friendly, efficient and professional. He helped us set up a new TV in our son's bedroom. He did an outstanding job and made a 10 year old a very happy boy:-) Thank you John.”

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Posted 3 years ago

“Outstanding service. Moved in and no signals on both TVs. Aerial force sorted in under 18 hours. Now full signal. Thank you so much!”

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Posted 3 years ago

“My Parents aerial came down in middle of night, after calling around, Arial Force where there in half hour, assessed job, put new equipment up and checked all was good on TV, brilliant service, great engineer and parents happy, so cant ask for more than that. Thanks you”

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Posted 3 years ago

“Within an hour I had an engineer on my roof fixing my aerial - made sure everything was working before he left - made sure I knew the cost - broke it down to every part he used - very happy with service - got a call to make sure I was happy with results too-brilliant company to deal with.”

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Posted 3 years ago

“We asked for an engineer to come to our property to assess why we were unable to connect our freesat box. Omar was knowledgable and friendly! He worked out the issue quickly and explained the various options clearly. It was all sorted in 30 mins. Highly recommended.”

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Posted 3 years ago

“i'm sure not all their fitters are unprofessional, rude and ignorant but the guy doing the Preston area is for sure”

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Posted 3 years ago

“Job well done excellent work. Thanks to Lee pate. **********”

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Posted 3 years ago

“Booked an appointment on Saturday, got a call to cancel, rebooked for sunday, not even a phone call to cancel! You have put me 2 days behind with workmen doing a job for me. I’m not impressed and your firm is advertising same day service!!! Your service is not good at all!”

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Posted 3 years ago

“Got a call back within moments of making an online enquiry and the engineer arrived 3 hours later. Brilliant service. The problem was the aerial facing the wrong way causing signal problems. The engineer sorted it within minutes and tuned the TV in to make sure it was working fine. Jamie was the engineer we had. Could so easily have ripped us off by changing the aerial etc and we wouldn't have known, but Jamie was very honest and really friendly. 10/10 for service, value for money, trustworthiness and speed. Very impressed and would highly recommend.”

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Posted 3 years ago

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Posted 3 years ago

“pathetic signal is way worse now impossible to watch HD promised to come put it right but never came please avoid this dreadful company”

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Posted 3 years ago

Aerialforce is rated 4.0 based on 2,718 reviews