Airparks Reviews

Name: Airparks
Rating: 3.40

3.4 Rating 1,040 Reviews

51 %

of reviewers recommend Airparks

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3.4

Based on 1,040 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Email

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customerrelations@holidayextras.co.uk

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"AVOID like the plague!!! I would give negative stars if I can.\n\nThis company is unprofessional, unhelpful and simply criminal. Parked there for a weekend and came back to more than \u00a3700 worth of damages to the car. Their spaces are so tight that any inexperience driver or on a rainy day, your car will get hit.\n\nDON'T LISTEN TO THEIR LIES. Whatever safe car park awards they are advertising are probably false. Their so called CCTV cameras are so few and far apart and do not actually cover the parking bays. No chance they will pick up any footage of a collision when your car is parked. And even requesting the CCTV footage was a huge pain in the bottom. After filing 2 online complaint forms, speaking to 8 different online agents and calling the actual car park office 6 times, the answer I got was they cannot tell me anything about the CCTV footage. All I wanted was to know whether their CCTV camera actually filmed my car in its spot or not, but they simply said they \"don't have time to look at the footage\". To me it sounds like 'you mean nothing to us after we take your money'.\n\nWhat's more frustrating is that the actual service provided was also appalling. They gave us a number to call when you land so that they can send a bus to pick you up from the airport to get to the car park. Took about 10 tries before we got through, each time playing an automated message that says, \"sorry the staff at Airparks is busy\". Then when we got through, they said that they will not send the bus until we are physical outside the airport and at the bus stop before they'll send a bus. We called again when we were outside in the cold and rain, again taking many tries before they answered and said a bus be there in 5 minutes. Little did we know 5 minutes for them meant 30 minutes. They refused to answer our calls again during our long wait in the cold and rain. Some people in our party even caught a cold from that wait.\n\nIn conclusion, if you value your car; your time; your money; or your dignity; pay a few pounds extra and go for the official Luton car parks. This incident I saved \u00a34 pounds in booking but wasted \u00a3700 + higher insurance premium (because I filed a claim to get the CCTV footage as the car park won't review the footage for me), hours of my time, and was rudely spoken to by all the Airparks Shortrun\/Holiday Extras employees. Some of them even ended an online chat after I said them refusing to help me is equal to aiding the hit and run offender. My advice is that take this review seriously and read some others who have said the same. I wish I had read the reviews before booking. This was my worst experience with a heartless corporation."

Airparks 1 star review on 6th September 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My car number plate was not recognised at the gate, despite advance booking and confirmation. I was then asked to go to a parking office to sort things out. The point of paying for car park 1 rather than for along term car park is to save time, but if I then have to go and wait for matters to be sorted out at an office, I do not feel that I have has good value.”

Helpful Report

Posted 11 years ago

“We we're very disappointed upon arrival at Birmingham airport car park 2 that there was no record of our booking. The guy on the intercom told us to take a ticket and park and it should be sorted on our return. After collecting our car at 11.30pm and with a long drive to bristol and irritable 3yr old we were even more angry when told there was no booking record and we would have to pay again. Luckily I had printed the full confirmation and receipt so we managed to get out with not forking out more money but we were really not happy. I do intend on making a full complaint.”

Helpful Report

Posted 11 years ago

“Slow change with the airport.advertises 15 mins but only leaves every half hour.”

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Posted 11 years ago

“Been charged on exit (last night 4/6) been trying to ring for assistance /resolve the error but unable to speak with adviser paid £39:60 (19/4) As leaving carpark card was used to exit & I was charged £75 !”

Helpful Report

Posted 11 years ago

“The bus driver stopped off for over 10 minutes at terminal 1 and got off the bus - leaving the engine running (which eventually conked out) - and provided no explaination as to what she was doing. She later returned with a Marks and Spencers bag. She drove on some more and then again with no explation she stopped and swapped drivers. She then spent a futher 10 minutes telling the new driver about the lovely pasta dish she just bought for her tea and they had a lengthy discusion about what one of their colleagues had been up to. After a long day and flight home with 2 small children, you can imagine how frustrating this was. She took so long that both children fell asleep on the bus!!!”

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Posted 11 years ago

“40 mins waiting for my car upon arrival after calling is too long!”

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Posted 11 years ago

“I will not be using air parks again they charged us another 10 pound to get out the compound they said they charge 10 pound a day if you go over your time I'd put 1am instead of pm easy mistake we were half a day late so shud have charged us 5 pound !!!! If they do that with a lot of customers they're quids in”

Helpful Report

Posted 11 years ago

“when we arrived back at the airport i called to let you know we had arrived they said we will bring your car when we came outside our car was there all locked up but no one about i had to phone again and was told i will be there in 5 mins where he came back i said where have you been and i was told you had 5 arrivals and been as we were late he was busy i think when i paid all this money for meet and greet i did expect it to be meet and greet”

Helpful Report

Posted 11 years ago

“Waiting time for transfer back to car park was 25 minutes”

Helpful Report

Posted 11 years ago

“Automated number plate detection did not work on either entry or exit”

Helpful Report

Posted 11 years ago

“Your number plate reader didn't work causing problems at the barrier. You should put a key code on barrier as well.”

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Posted 11 years ago

“I have used Purple Business Parking at Heathrow on a number of occasion and each time, upon retunr to the UK, it takes about 20 to 30 minutes for the Bus to arrive to take you back to the car park. This has become increasingly frustrating and it is dountful if we will use this again. we may look at other options in future. Otherwise everything was satisfactory, but it is frustraing espeically after a long journey.”

Helpful Report

Posted 11 years ago

“We arrived back at Newcastle at 03.30am and went to the bus stop (the one we thought were we would have been picked up) but we were in the wrong bus stop admittedly the airparks bus driver did not check the adjacent bus stop to see if we were in the wrong place, he just drove off leaving us stranded. I had to get a taxi to the airparks car park to collect my car. Not very happy”

Helpful Report

Posted 11 years ago

“Chose jet parks 2 in Manchester but it took 30 mins to find a parking space.Loads of cars driving around with the same problem! They take your money before you park but don't match the number of bookings to the car park size and customer services were telling people who rang in,as we did,to park in zone V.there IS NO ZONE V. Never again”

Helpful Report

Posted 11 years ago

“After receiving a great handover when arriving at Gatwick we then got told on the telephone after collecting our bags in the terminal that due to lack of drivers we would have to wait for about 20 minutes! In fact we had to wait 40 minutes! Meet and Greet was not what we had expected unfortunately!”

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Posted 11 years ago

“I was actually delighted with the service right up until the last minute. We arrived at the carpark dropped the car off and was transferred to the airport. On our return, as instructed we phoned the carpark and proceeded to the pickup point as instructed, minibus arrived within 10 minutes. At this stage I was delighted with the service, everything went according to plan. However that was soon to change, we arrived back in the office and received our keys from the operator. I asked the obvious question, where is my car parked. To which he replied "I have no idea, you will just need to look for it". No mean feat as there were thousands of cars in the car park! So I suggest Airparks, come up with a system or at least train your staff in basic customer service”

Helpful Report

Posted 11 years ago

“On arrival I pushed the call button, no reply, this was repeated several times over about five minutes. I assumed the intercom was not working and backed out and went into the adjacent entry point. Called again twice, eventually somebody answered and I gave my name, booking ref and registration. They could not find my booking, but let me. At the desk, they had difficulty finding my reservation and when I asked what was wrong with the intercom system, as I had waited several minutes before reversing out and trying the other entrance lane. I was told they had been busy. It would have been helpful to tell me this on the intercom, after the first couple of attempts to contact the office. If this had been my first booking experience, it is unlikely that I would use your services again. I do hope my next arrival experience, will be up to your previous good standards”

Helpful Report

Posted 11 years ago

Airparks is rated 3.4 based on 1,040 reviews