Airtax (by Vialto Partners) Reviews

Name: Airtax (by Vialto Partners)
Address: 20 Bond Street, Sydney
Rating: 4.51

4.5 Rating 2,263 Reviews

89 %

of reviewers recommend Airtax (by Vialto Partners)

Company Reviews

Questions

Metrics

4.5

Based on 2,263 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

1300247051

Email:

mark.j.oneill@vialto.com

Location:

20 Bond Street
Sydney
2000

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Airtax (by Vialto Partners) 5 star review on 17th May 2018

Nasir

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think the best thing with AirTax is the price and the responsiveness timeframes. It's also carried out over email and the staff tend to communicate relatively clearly. I think the bad part about Airtax is that the pricing plans and what not are unclear and the program tries to upsell you to a tier that you may not need. I wish the pricing plans and options and how to choose what you need were more transparent and intuitive. I generally only need the cheapest option but the program and menues set up tries to make me pay for an upgraded tier -- similarly annoying to how on flights they try to make you select a seat and then pay for it, even though you didn't need a specific seat in the first place.”

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Posted 2 years ago

“Thanks for your help”

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Posted 2 years ago

“They are so efficient. Easy website to navigate”

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Posted 2 years ago

“Air tax is very good, ive taken a star off due to the website issues ive been experiencing when trying to complete my tax. It will be good if you have the automated features for other rideshare platforms too such as DiDi and Ola, and Indriver as well because most drivers use multiple apps these days.”

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Posted 2 years ago

“Always very efficient. Fast ATO lodgements. I find Airtax much easier. I can see in advance what my refund or tax obligations are before I go ahead. The staff always review it prior to lodging, and can make adjustments based on the feedback.”

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Posted 2 years ago

“This service is not what is used to be.”

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Posted 2 years ago

“On Aug. 9 i sent you this at support@airtax.com.au ; "Hello, On 21 July I successfully submitted my Q1 (Jan to Mar 2022) BAS via the AirTax online platform. Now that I have submitted the BAS, what happens next? Do I get issued with some kind of payment notice/invoice from the ATO? This is the 1st time I am used Airtax for my BAS submission. What am I waiting for? Thank you, Gary Mente " UNTIL TODAY, AUG. 29 - I HAVE RECEIVED NO RESPONSE FROM YOU AND THE BAS AMOUNT REMAIMS UNPAID.. Then on 27 Aug. I wrote the following to you at noreply.airtax@e.vialto.com ??? 'Hello, I have lidged my Q1 (Jan to Mar 2022) BAS with AIRTAX and have NOT received any payment email the same as I have received niw from you regarding my lodged Q2 BAS. What is going on with my Q1 lodged BAS please? Regards Gary Mente" What is going on please? I want you to call me about this asap please. I need to pay my Q1 and i cannot because you have NOT sent me anything to pay it?!!”

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Posted 2 years ago

“Very good good”

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Posted 2 years ago

“Easy and fast service”

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Posted 2 years ago

“A little difficult to speak with someone in a timely manner, but once organised, the Tax Agent was very helpful.”

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Posted 2 years ago

“Service has declined since Vialto Partners took over from PWC. My query re an issue with completing BAS did not receive a confirmation email advising that it had been fixed. I found out myself by going back into my file & completing it on line over a week later.”

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Posted 2 years ago

“I have used Airtax for the past 5 years without an issue. The staff are very helpful. My only concern is that my tax details were handled offshore without my knowledge. I have no issues with the consultant who I found to be very knowledgeable and professional. She was also very polite. Kudos to her. I just need guarantees that my details are extremely secure.”

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Posted 2 years ago

“My experience was poor because an agent has sent me an email advising me that I will be removed from the platform because of a late lodgement. I had started doing my tax return but was delayed in compiling it because of a death in the family. Not impressed either the attached email sent to me. As a new operator of this business your agent should not have sent this distressing letter.”

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Posted 2 years ago

“AirTax has done very good job for me. Well done. I recommend every one try with airtax. Thanks”

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Posted 2 years ago

“Great advise and quick service. Easy to use UI for tax return applications.”

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Posted 2 years ago

“Very good service. Prompt actions from the team when clarifying queries. Seb has a friendly disposition and is obviously very competent.”

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Posted 2 years ago

“We've used airtax for 6 years now and have been very happy with the portal, the prompt and helpful customer service and ease of doing business.”

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Posted 2 years ago

“My personal experiance has been very good so far.”

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Posted 2 years ago

“Its Very easy to use and everyone is so nice,”

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Posted 2 years ago

“awesome service thank you”

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Posted 2 years ago

Airtax (by Vialto Partners) is rated 4.5 based on 2,263 reviews