Name: Airydress
Rating: 2.18

“I made the mistake of thinking that the items I ordered would look like the ones shown on the models wearing them on this website. Hahahahahahaha... what a joke! They were NOT as advertised, made from very crappy material nd just plain UGLY! That's the reason I used for the return of these items - they are ugly. So, I decided to return them - big mistake! I was offfered 3 options: Option 1: You can return the item(s) to our US warehouse and then we will initiate the refund CA$50.08(100% of the product value) once we receive the returned package. If you choose this option, please let us know and we'll provide you with the return address and return instruction. Please note that the address on the waybill is not our return address, so please do not make the return without getting the correct return address before you return your package. Option2: We can send you a CA$35.06 coupon code (70% of the product value) which is valid within one year, and you can use it for your next order on our website. At the same time you can keep the item(s). Option3: We can refund you CA$25.04 (50% of the product value) and you can still keep the item(s). Well, if they honour my promised full refund, it only cost me $50.00 to learn this lesson. NEVER USE THIS WEBSITE!!! IT'S A SCAM.”

Helpful Report

Posted 3 years ago

Hi Donna, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“Returned a dress on April 4, 2021 and still not have received my credit. This is not a LEGIT business. Items look great online and they are of poor quality. There is no recourse if you want to return something or exchange something.”

Helpful Report

Posted 3 years ago

Hi Tina , Regarding to the refund, if you paid with card, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time. If you paid with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal, depending on the bank processing time. Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“Don't waste your energy with them .”

Helpful Report

Posted 3 years ago

Hi, Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“The material used is very cheap, the sizes are not correct, I ordered a small and it fit like it was a large. I returned the items and it has been over a month and no refund has been given. Do not waste your time with this company. You will get what you pay for. Cheaply made clothing that does not fit as described”

Helpful Report

Posted 3 years ago

Hi, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“Material was cheap and item was way to big”

Helpful Report

Posted 3 years ago

Hi Jean, We are sorry to hear that you are not satisfied with the material. We always do our best to make sure that the fabric used for our product is of high quality, which has already been proved by the positive feedback of our customers throughout the world. But we can understand that different people have different views. Besides, the standards of commonly used fabrics are also different from place to place. Our return policy is convenient. If you dislike the material quality, you can contact us within 14 days upon receiving the items to initiate the return or exchange process. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“my order came yesterday. I got surprised who can wear that very low-quality cloth. made from very cheap fabric. actually, I can tell these are plastic materials. also totally different from the model. never think to buy from these fake things. I throw everything in the garbage. that much I am mad. this is a scam. we trust you, will get what we see on the model. that why we bought. don't try to earn money from cheating people. find some decent way.”

Helpful Report

Posted 3 years ago

Hi, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“sizes are completely wrong. I ordered 3x and it was more like a large on 6 tops and it took about a month to get them. After seeing the reviews about returning, I won't try that. I will not be ordering off this site and will tell all my friends to stay away.”

Helpful Report

Posted 3 years ago

Hi Fields, It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Before placing the order, we highly recommend that you check our size chart first so that the clothes will fit better. You can request to return or exchange the items for up to 14 days upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“I didn't want to give them any stars! The quality of there customer service is as diabolical as there clothes..cant seem to return items .. tried phoning birmingham which is there return centre no number .. tried getting the director W E Kang also no luck .. stuck with 3 rags”

Helpful Report

Posted 4 years ago

Hi, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“DO NOT ORDER From this website. It's a FRAUDULANT website. It advertises Free Return but the status stuck at "processing" after I submitted return request. It's impossible to print the ‘'return label" if the return request doesn't get approve”

Helpful Report

Posted 4 years ago

Hi Kim , Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“Biggest scam ever they charged my card even before they were UNABLE to fill my order out of the 7 items i had ordered i got 3 of the shirts took 3 months told them after the 2nd month to cancel my order i was told i was unable to cancel it they never returned my money to my card items i did get were NOT what i was expecting very cheap and poorly made DO NOT ORDER FROM THIS COMPANY !!”

Helpful Report

Posted 4 years ago

Hi, Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“So....why is no one doing anything about this company that CLEARLY is RIPPING people off left and right!!! I ordered twice from them. The first order came no problems. The second order came and they had shipped the wrong items to me. I talked with the virtual customer service agent, Joann which was useless. At this time their website stated the package I was actually waiting on was still in shipping process. Joann told me to just put the label back on the incorrect package (which I never removed to begin with) and give it back to the USPS driver (which do NOT take returns!) Joann gave me the wrong tracking number. The following day went back on their website and under my orders where it once stated still in process was now delivered!!! They delivered the wrong package! I have emailed them several times with no luck! I will call their 800 number tomorrow and if I cannot get my money back I will contact my attorney! Who knows there could be a serious CLASS ACTION LAWSUIT here with all the complaints I have read that were just posted in the last 24 hours!”

Helpful Report

Posted 4 years ago

Hi Teri, Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“The reason they are so cheap is that the quality of the material is so poor and the design of the clothes are simplistic. Order from them and you will be disappointed. They make it virtually impossible to return. Expect to pay for clothes you will never wear!!”

Helpful Report

Posted 4 years ago

Hi Annette , We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“The website states delivery in 15-20 business days but when order was received they said 66 days. My Worry Free Return has me worried - 50 hours and no way to contact them about my "processing return". Fabric was cheap. Several advertised as "cotton" were cheap polyester. Most required dry cleaning or gently handwashing. Wish I had checked for reviews first. Never again. I will say that when they cancelled 2 items before shipping I did get a refund.”

Helpful Report

Posted 4 years ago

Hi, Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“Do not order from this company. Clothes are cheaply made and they MAKE IT IMPOSSIBLE TORETURN”

Helpful Report

Posted 4 years ago

Hi, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“If I could give it less I would. 290 worth of extremely cheap made clothes. They advertise the real deal, you get EXTREMELY cheap polyester and plastic with sewing lines that looks like it was made in an 80's home ec class no lining either. Closest 3 was one sweater jacket with sherpea lining all inside...the lining was missing except in the hood...ordered jeans got polyester spandex pulling with plastic flowers. Every outfit was a bad bad bad attempt at clothing fashion. I'm SUPER disappointed. DONT GET TALEN IN BY THE PICTURES. Glad purchase was secure. I hope my full refund is as promised...full refund”

Helpful Report

Posted 4 years ago

Hi Maricel , We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“I wanted to rate ZERO STARS but don't have that option. This is what i put on the Airydress Message Portal. Let's see what they come back with.... I am absolutely appalled by this company. You charge £15 for postage and packing yet my return cost just £3.50. Then you have the audacity to take the VAT element away from my refund of returned items. - Nobody does this. What a load of rubbish. We all know that the government receives the VAT amount but it is the total amount of my order that you have to charge vat on - NOT the returned items. This is a con and i will be reporting you for fraud.”

Helpful Report

Posted 4 years ago

Hi Liz , We are sorry to hear that you are not satisfied with our return policy. Currently, the return shipping cost is borne by the customers. We recommend some economical ways for returning based on the the parcel weights and return destination when providing the return address. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“Ordered 5 dresses according to their sizing, not one of them fit, all to small. Shipping was horrible, took 8 weeks to receive my order. Extremely disappointed and I certainly won't order anything more from this site.”

Helpful Report

Posted 4 years ago

Hi Laura , It is really a pity that the clothes do not fit well. As our customers are from all over the world, to make it convenient for all customers, each item has its own size chart which might be different from your local size chart. And the size chart is listed on the product page for every product. Before placing the order, we highly recommend that you check our size chart first so that the clothes will fit better. You can request to return or exchange the items for up to 14 days upon receiving the order if you are not satisfied with the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“I ordered 5 dresses 4 were delivered. I could wear only one dress returned the other 3 but was only refunded for one dress. Susan vannoy”

Helpful Report

Posted 4 years ago

Hi, We hope every customer will be delighted with every purchase, but also understand that not everything can be perfect. If for any reason you’re not satisfied with your order, you can request to return or exchange the items within 14 days upon receiving the order. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“This is the worst experience I have ever had. Trying to return some items, not all. Don't have printer and site won't let me contact them. Absolutely terrible..”

Helpful Report

Posted 4 years ago

Hi Naomi , Please take our deepest apologies for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. We will try to find your order number to contact you. Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

“If I could give this no stars I would. I ordered a dress which I waited ages for, it looked beautiful on the Facebook page but it has just arrived and it is horrible. The material is poor and looks really cheap. I am not going to waist my time sending this back as I have read the reviews. Wished I had been more cautious and looked this up beforehand. Utter rubbish.”

Helpful Report

Posted 4 years ago

Hi , We are sorry to hear that you are not satisfied with the material. We always do our best to make sure that the fabric used for our product is of high quality, which has already been proved by the positive feedback of our customers throughout the world. But we can understand that different people have different views. Besides, the standards of commonly used fabrics are also different from place to place. Our return policy is convenient. If you dislike the material quality, you can contact us within 14 days upon receiving the items to initiate the return or exchange process. For more details you may refer to our return policy: http://www.airydress.com/en/return-policy.html Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to service@airydress.com with the title " Reviews+ your order number ". Our Customer Service Team will handle it promptly and find the best solution for you. Best regards, airydress

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Airydress Reviews