AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,970 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,970 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 12th September 2025

Rajesh

AJIO.com 1 star review on 25th July 2025

Anonymous

AJIO.com 1 star review on 30th April 2025

Tejas Gowda

664

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just to bring to your kind notice that the discounted products which you are selling these days are not at all having any quality. You are Just selling the export rejected stuff manufactured at Tiripur.Your Quality commitment towards the customers are declining day by day. Please maintain your quality and good customer service I was a regular customer,in the last few purchases,I'm totally dissatisfied with ur service,qlty,and product Regards Santosh 9765957000”

Helpful Report

Posted 3 years ago

“Please beware of this app- Its a fraud with a pathetic customer care and no returns. I am not the person who generally writes the review. But they have made the experience so bad that I had to spend time to learn how to write the review to warn people. Order ID:FLO36365771- After multiple emails, requests and calls they told me that they would not pick up the product (they do not care if you don't like the product as they already took the money from you). Then I get an email asking me to courier the product by myself as they do not have a pick-up service. And then after you take all the time and pain to go and courier it at your own cost (Rs.350), all they do is return it back by not accepting it. When I called the customer care- I am already tired and irritated by then (this took more than a month of constant chasing and calling and emailing)- all they asked me to do is to go to the courier center and courier it again (another Rs:350). When I called the customer care and asked them on how do they guarantee a return, they tell me to write an email again. It is shocking and disturbing to see such a big retail company actually cheating people with a downrated business. If they are incapable of handling the business, they should not enter into such e-commerce business and cheat and rob people by false promising the returns. When they do not have such a service, they should disclose it to the customers and let them take the decision to buy a product blindfolded.”

AJIO.com 1 star review on 15th July 2022

Helpful Report

Posted 3 years ago

“I am using Ajio since a long time. Very disappointed with the fact that my account has been blocked by Ajio due to multiple returns. They did see the returns but failed to see the number of products I have purchased from Ajio. Very poor customer care. I want to return some products but unable to place the return request because my account is blocked and not displaying my order history. Atleast they could have informed me before blocking.”

Helpful Report

Posted 3 years ago

“Product not delivered despite several requests and complaints. Worst customer service, if they cant resolve your complaint, they will block your number. Unresolved complaint no.s COM00039844357 and COM00039606471. Delivery pending for about 1 month. AJIO means false commitments and nexus with fraud courier partners who report fake delivery attempts.”

AJIO.com 1 star review on 14th July 2022

Helpful Report

Posted 3 years ago

“Worst Experience Ever. Not Even the Grievance Officer / Customer Care will Help you to resolve the issue.”

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Posted 3 years ago

“Very worst experience. Please don't buy anything from this site.”

Helpful Report

Posted 3 years ago

“Absolutely pathetic quality shoes recieved. It's partly my fault i went for cheaper shoes, expecting a good feel, but the cheaper shoes felt like they were made as a craft project by a kid in class 5. It was a complete waste of my 700rs. I can't even find out a review system in that app. I'm definitely not buying from Ajio ever again, will stick to Amazon, Flipkart or Myntra.”

AJIO.com 1 star review on 13th July 2022

Helpful Report

Posted 3 years ago

“Order got cancelled automatically after getting a message that it was out for delivery. I couldn't understand why would it get cancelled after it was out for delivery. Bad experience and I am never going to buy from AJIO.”

Helpful Report

Posted 3 years ago

“Without any delivery attempt i am receiving messages that you have asked for open delivery.”

Helpful Report

Posted 3 years ago

“I had a very bad experience twice. One for the return of some products which I had applied within 30 days Bt the concerned person has not came to collect nd thus app shows it can’t be returned. Second- due to some technical issue at the time of payment, I had made double payment Bt scanning same QR code, then also company is not refunding me amount. Customer care is not at all good, nobody attends the customers properly and not satisfy with their revert. And for one complain I had to raise 4-5 compliant request as they close the earlier complain without satisfying customer and solving the problem.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“I had a horrific experience ordering from this unethical company. I had ordered few dresses amd I did receive wrong size products. When I tried to return, I was shocked to see my account has been blocked. They do not cite any reasons and block your account without intimation. Customer service is pathetic and is just for name sake. After multiple follow ups I received a mail saying the account has been disabled due to heavy returns/replacements which is absolutely baseless. I had returned a few items earlier due to size/quality issues which everyone will do. But if that was the case they should have blocked it after the previous orders but it was done after placing a bulk order only. They are so clever in looting customers. Now it says my user is blocked and is not serviceable. I need to replace the products for different size and an amount of 8k is stuck due to this. Please never ever buy from these fraudsters.”

Helpful Report

Posted 3 years ago

“Ajio is nice, products are good. I started buying the products when the Ajio was started . I have bought so many clothes from Ajio..all are good ..”

Helpful Report

Posted 3 years ago

“Pathetic services. I created the return. They canceled it at their own leisure. then asked me to send the pics with labels, EAN numbers, etc. so that they can review & arrange a pick up. but after 10days return did not get picked besides sending reminder mail. Every time you call the customer support team they will ask 24hrs to resolve. every time you call they ask details order#, return id, such a pathetic database they have. Customer support, their supervisors are all there only to listen to what you are saying & communicate to the email team, who has no credibility to adhere to their own commitments. I created the returns in Jun which are not picked still besides sending reminders. Also, there order does not get delivered as per commitment & nobody is bothered about the same as these are prepaid orders.”

Helpful Report

Posted 3 years ago

“Worst service by ajio. I didn't get the refund. And product was too poor.”

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Posted 3 years ago

“Wish i would've seen such reviews before buying. I bought 2 maternity dresses and quality of both products is worst. After 1st wash color washed away and look faded. And white polka dots started coming out the whole bucket water was filled with white dot paint and even floor also. Eveytime i wear that dress white dots sticks on body and on every wash also these dots comes out. Most horrible thing is material of the cloth used to make being maternity dress it should be soft cotton and comfortable but its completely opposite. Whenever i wear this dress i fill something is biting me, air dont passes away you will feel very hot in that dress. And the 2nd dress was so bad that i couldn't wear it more than 2 times. It is kept unused. I tired to put review on ajio site but there was no option to put. Then i called customer care and complained there. They also have not taken any action. Never ever recommend anyone ajio. World's worst quality products are available here.”

Helpful Report

Posted 3 years ago

“I ordered a hot pair of heels and I was really excited to wear them but ajio didn’t do any quality Check before sending them to my home, the first order had a broken strap which they foolishly tried to fix with a stapler 😂 and the replacement heels were also bad quality since the feathers were coming out and the sole of the heels was fragile in both the cases.”

Helpful Report

Posted 3 years ago

“Hv faced multiple issues before deciding that NEVER shop at AJIO. 1. Ordered a dress with payment through netbanking.... never received the dress, bit it shows delivered in the tracker.... kept calling 'customer (they don't) care' to resolve.... everytime they promised a resolution by a certain date, a week from the call date... so after a week the tracker will say problem resolved without hvng resolved it.... kept following up, same thing kept happening.... never got the dress neither the refund.... Finally gave up after chasing them for a v long time. 2. Gave them the benefit of doubt assuming that maybe this was one stray incident.... & ordered again.... this time ordered 2 nightwear sets(top n bottom), paid up via netbanking.... received only the top, no bottom for both.... so tried returning/exchanging, the pickup guys refused to take an incomplete set for returning/exchanging despite mentioning the return/exchange reason on the app while placing the request.... so started calling the customer (they just don't) care again for resolution.... just like my previous experience.... no resolution, no refund, no return, no exchange..... gave up again after long follow ups.... 3. This time ordered again coz was getting a good deal, a dress which was on mrp on other apps, ajio was offering a discount on that & the dress looked really nice.... so, out of greed to buy a good deal, placed order, paid up via netbanking.... rcvd the dress, but the dress was not as good as it looked online, so placed a return request same day.... but it didn't get picked up, kept wondering y, so checked on app, it said return on hold, called up THE CUSTOMER CARE, to understand y it was not getting picked up, they said its a technical glitch, so they suggested canceling the return request & placing a new return request, we'll the process takes 3 days, I had already waited 3 days for pickup to happen.... so again placed a return request on the 7th day from receiving the order... but the tracker again showed return on hold, called up CUSTOMER CARE again, again technical glitch, again canceled return request, again placed fresh return request...... 3rd time too the tracker showed return on hold, so repeated the entire process, this time after canceling the return request, now I was not allowed to place a return request as the return period had lapsed.... stuck with 2500 dress, which is of no use to me, which can't b returned .... money wasted again... So after all these experiences, I've gathered the customer care is just a big FARCE, they r not equipped to resolve problems since they've been told to just provide lip service, no resolution.... its not in there power to resolve if that's not the company policy..... In greed to get good deals, don't AJIO, u might wait endlessly but they hv some really wrong policies for money making..... honestly, been shopping on all other apps, myntra, Amazon, flipkart..... etc.... not one such eexperience.... whenever there is a problem, it always does get resolved after speaking to customer care, while in AJIO, it NEVER GETS RESOLVED! AVOID SHOPPING ON AJIO!”

Helpful Report

Posted 3 years ago

“My return experience is horrible as well. It was said someone will come to the said address and pickup the clothes but never came and the return got cancelled without any reason. When reached out to support through email, they simply say it can't be returned as it crossed return window. This is stupid. If you wish to buy something from this site just presume that you these guys don't access returns.”

Helpful Report

Posted 3 years ago

“I had very worst experience for refund of products.. Firstly they mention that the delivery agent will come for return pickup then change it to self ship, even after self shipping they don't even issue the refund but will not respond to the refund mails even after delivery to the address given by them..”

Helpful Report

Posted 3 years ago

AJIO.com is rated 1.2 based on 1,970 reviews