AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,888 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,888 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 30th April 2025

Tejas Gowda

AJIO.com 1 star review on 29th April 2025

Sanskriti Pandey

AJIO.com 1 star review on 24th April 2025

Anonymous

658

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Refunds issue they didn’t refund my cancellation order they said already refunded asked check with bank But side told us can’t do anything the third party APP”

Helpful Report

Posted 1 year ago

“Don't buy if you want to return as they send fack message the time of return that return attempt was unsuccessful. After doing three four times one message will come that please return to our site by yourself. I am facing it but you all beware. My number is 919414074775”

Helpful Report

Posted 1 year ago

“The quality of the products in ajio is worst. I ordered 1 product which was defective and reordered that. Again the defective product came. Worst site”

Helpful Report

Posted 1 year ago

“Ordered a pair of Air Max shoes for around 9k, I wasn’t home when the parcel was delivered, when I came back 3 days later and opened it I realised it was a bag which wasn’t even worth Rs 500. Ajio refused to acknowledge that they have sent me a wrong product, and all in all, never ever going back to shop with them again. Would recommend everyone to not shop with them, far far better options online.”

Helpful Report

Posted 1 year ago

“I had ordered shirt which was returnable at the time of order. But once I received it they closed the return window. Now they are not taking it back.(shirt inner was tight and color was not as expected). I paid for to send a notice and to file pitition. I have lost more that 10k. And person from Ajio so rude he directly said see you in court then. Worst experience I had with Ajio”

Helpful Report

Posted 1 year ago

“Fraud don't trust ajio i lost my money they are very irresponsible”

Helpful Report

Posted 1 year ago

“Very poor service and delivery partner shadow fax is quite pathetic... Good shopping experience but delivery of products and follow up by ajio is below par... this makes the shopping experience on ajio quite frustrating...”

Helpful Report

Posted 1 year ago

“I got a worn out shoes after ordering a brand new nike revolution 6 NN. I was denied exchange l,I write them email,and waited patiently for their response,their team told me return or exchange was not possible as they have shipped and delivery the right product. SAD! Disappointed! Ajio,never ordering from you again.watch out guys,don’t be fooled.”

AJIO.com 1 star review on 27th November 2023

Helpful Report

Posted 1 year ago

“I received wrong colour product now ,Customers care service is not good , i am not able to re return my product as ajio rejected my return Request”

Helpful Report

Posted 1 year ago

“Very worst service from Ajio and following cheap tricks. They cancelled my order after 8days, even I paid at the time of order. I was literally waiting for my dress to wear for navarthri. Myself got very disappointed. I suggest people to boycott Ajio products, customers should show our power. They treat customer like s**t. I already informed to my friends and colleagues not to buy any products from Ajio explaining my couple of issues and I informed to friends buy other online app because they providing good customer service and we can directly connect the call the customer care and we can tell facing the issues, But Ajjio worst customer service, they have only sorry for all you questions.”

Helpful Report

Posted 1 year ago

“There services at the time of delivering product is really bed. I have made order of a cargo jeans worth rupees 1000 and I didn’t receive any product from there end. And when I raised complaint they didn’t resolved it. I made the complaint multiple times”

Helpful Report

Posted 1 year ago

“Pathetic Services send all wrong products and then return is a nuisance terrible customer service and worst experience for customers”

Helpful Report

Posted 1 year ago

“Very poor service, ordered 4 products,not delivered after 10 days of expected delivery date, customer service also of no use,just registered one complaint, but no reply about order..”

Helpful Report

Posted 1 year ago

“Customer service is Pathetic. Looks like bots are handling the support. All complaints gets resolved without reaching out to the customer. Myntra and other platform service has by far been top notch with no hassle. Deleting the app once and for all.”

Helpful Report

Posted 1 year ago

“Never purchase anything to this app. I would suggest not to order from Ajio. Amazon, flipkart, Nykaa are much better apps to shop. Further, they respond in no time if any such case happens. They will send a product which you have never ordered. The product you ordered will never reach to you. ultimately customer care will suggest you to cancel your order. VERY WORST SITE TO PURCHASE ANY THING”

Helpful Report

Posted 1 year ago

“Very poor service”

Helpful Report

Posted 1 year ago

“Very bad experience. Charged more than the MRP of the product. Raised a complaint in October 2023 after a series of unsuccessful chats with customercare executives. Then, someone from Ajio called to return the extra amount to my account. Received a message also for the same. Till now I didn't get the money. I registered another complaint. But they closed it after a day claiming to have solved the issue. Very worst service. Unethical marketing, and zero accountability.”

Helpful Report

Posted 1 year ago

“Need to improve commitment date of delivery like Amazon Expected delivery date change after order and 1 or 2 days after order”

Helpful Report

Posted 1 year ago

“I ordered a small size (91.4cm Chest size as mentioned on Ajio size chart) white colored striped vests but received Medium size (85 cm) 1black, 1 grey and 1 Navy colored unstriped vests. Thus, wrong product is delivered to me Moreover, product manufactured/pakaging date is Sep 2021, thus, old product is delivered to me. Now after complaining the same, i received a mail from 1909@jio.com asking for the images of the product to investigate it further. In addition to that, they marked my complaint as "Resolved" without even wait for my reply. On replying with the images they mailed me that this email ID’s (1909@jio.com) deals with query/concern related to Jio Mobility and its products and services. Since, my concern related to AJIO, i have to contact their AJIO team via call/email and they will help me to resolve my concern. Now, i am helplessly contacting them again and again without any resolution of my problem. They charge convenience fee at the time of placing the order to ensure a hassle free delivery of the product but not ensure any quality checks before delivering the non-returnable and non-exchanable products. I would suggest not to order from Ajio. Amazon, flipkart, Nykaa are much better apps to shop. Further, they respond in no time if any such case happens. My experience with Ajio and with its customer service team is really a bad one. Hence, not recommended to anyone.”

AJIO.com 1 star review on 14th November 2023

Helpful Report

Posted 1 year ago

“Don't buy, They send garbage in shipment. Not give you a refund after giving all the proof of opening the shipment video. Very poor customer service. ZERO RATING”

Helpful Report

Posted 1 year ago

AJIO.com is rated 1.2 based on 1,888 reviews