AJIO.com Reviews

Name: AJIO.com
Rating: 1.24

1.2 Rating 1,881 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,881 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 30th April 2025

Tejas Gowda

AJIO.com 1 star review on 29th April 2025

Sanskriti Pandey

AJIO.com 1 star review on 24th April 2025

Anonymous

658

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am extremely disappointed with my experience with Ajio. I recently placed an order and was expecting it to be delivered tomorrow. However just received an email stating order has been canceled due to unavoidable circumstances which does not make up for a valid explanation. Upon contacting customer service, I didn’t receive a satisfactory response and was told to wait for over a week for the refund leaving me to opt for alternate sources. A QUICK REFUND FOR AN ISSUE FROM THEIR END WOULD BE A SENSIBLE THING TO DO. With the lack of transparency and communication i would suggest to think twice before ordering.”

AJIO.com 1 star review on 12th August 2024

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Posted 9 months ago

“I wish I could give negative vibes infinity their Costumer care sucks … I am mailing for almost 2mnth and they are replying only with automated generated messages… they asked to provide bank statemen I provided that tooo but same messages… don’t shope from them they are real fraud .,”

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Posted 9 months ago

“Very worst seriously they take my Myntra parcel with out checking n customer support is very worst”

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Posted 9 months ago

“Worst App don't belive to Ajio. I ordered Three Arrow with their discount deal on 1st August 24 and after making payment to them waiting for 10 days for delivery. They delivered two ladies dress I bought for my wife quickly which has worst quality. I am deleting their app once my this order refund is received . Third class customer support. Please be careful of theirs discount trap. If you pay them they will sit on your money for 10 to 15 days and cancel your order. Some one should bought them on consumer court....”

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Posted 9 months ago

“Very bad experience about return policy....I received a wrong product but declined for return....I wasted my 1700 rs”

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Posted 9 months ago

“I face very bad service in return. Concern staff haven't picked my return and the status is still will collect the return. Worst service for return.”

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Posted 9 months ago

“Very bad service. I ordered 4 bedsheets . Allthe bedsheets came without any tag n brand name. On putting the return request they are refusing to pick up the return saying there is no tags. I have repeatedly called their customer care as well as sent mail but to no avail. Please be beware of this site n dont ever buy from this site.”

Helpful Report

Posted 9 months ago

“3 Sandals of Elle Brand were delivered Diffectiv & Damaged product to me on 6-8-24 the product is showing out of stock for exchange. No Return Option is show Never buy from Ajio Worst Customer Service Oder No. FN8574501489”

Helpful Report

Posted 9 months ago

“I ordered 4 items recently from Ajio. All items arrived more than 2 weeks late. Delivery was done by Delhivery who knows very well that there is no complaint or review procedure in Ajio. One item still not received even after 3 weeks. I decided not to order any item from Ajio in future due delivery related issues.”

Helpful Report

Posted 9 months ago

“Please do not buy anything from Ajio .I ordered a product on 31st July and suppose to get deliver on 6th aug.Till 8th it didn't get deliver neither any update when it wl get delivered . When called call center they are gvng me date of 14th aug.Serioulsy to get a product have to wait till 15 days. Such a worst service they are providing . Worst service ever.Their delivery partner is worst and what not ....We all should take legal action against them .Simply harassing the customers .No one is going to read our reviews iam sure and they would continue to cheat their customers . Iam gng to file. A case .U all also go ahead and do it”

Helpful Report

Posted 9 months ago

“Worst service, poor quality, delivery issues what not it has all the issues. Please stop facing and fooling customers with your service.”

Helpful Report

Posted 10 months ago

“First of all I will never order again on Ajio because i received a different damaged product ,I went through a lot of harassment to get my refund .Sorry Ajio very unprofessional service from your side .”

Helpful Report

Posted 10 months ago

“3 Sandals of Elle Brand delivered to me on 6-8-24 which size does not fit me the product is showing out of stock for exchange. No Return Option is show Never buy from Ajio Worst Customer Service Oder No. FN8574501489”

Helpful Report

Posted 10 months ago

“This app earns so much money just by the orders and returns wil explain how. 1st u order a product they wil take 6_ 7 days to deliver BUT! BUT! On last day they wil cancel ur order saying due to some technical issue. Now think of lakhs of such orders for 7 days they get interest on that amount. Now 2nd when u return the product they won’t pick up the product for months so again for month they get interest in that amount again think of lakhs of such return issue.”

Helpful Report

Posted 10 months ago

“I have ordered a product Daniel Klein watch which i received in damage condition on 29th July 2024. Within 5mins of receving the watch i have raised the concern and mail the team with shared images multiple times, but still they have not returned/exchanged the product and also not even refunded the money. Very Poor service from the team.”

AJIO.com 1 star review on 6th August 2024

Helpful Report

Posted 10 months ago

“Return is not picked up. Why it is coming cancelled. Not able to to talk to or contact customer care. Useless app and service. Never go for Ajio”

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Posted 10 months ago

“The worst service I have evere received from ajio. Now this time happens that the ajio status is delivered for all the products but i didn't received all the products and ajio is claiming that they delivered all products. Let me tell one this if I purchased the total product of amount approximate 5000 and is is possible to claim only for 400 rs products that i have not received that item Seriously are we mad here. The worst online shopping app. Cheaper products as well. They sold damaged and cheaper product in the name of discounts”

Helpful Report

Posted 10 months ago

“I ordered a pair of jeans for my niece on the 23rd of July and it is 6th of August, but I haven't received my package at all. The due date keeps on getting forward by two days everytime. The customer service only has one thing to say to wait for the current date. I have already fully paid for the product but it is still in transit. They are not even raising a complaint about it. This is so annoying. If they can't deliver then atleast let me know so that I can stop expecting it. It is such a fraud thing to do.”

Helpful Report

Posted 10 months ago

“Ajio is a fraud company. They are not letting the wallet amount withdrawn to the bank, neither they are allowing the wallet balance to be used in new purchases. There have been several emails sent with phone calls to their desk but nothing happened. They are simply cheating their customers.”

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Posted 10 months ago

“Most pathetic app I have ever visited. It is very very simple to understand that ajio only promtes the brand they feel people can buy or they are unsecured about. Most most pathetic the app and what ever. Nothing is good all so off”

Helpful Report

Posted 10 months ago

AJIO.com is rated 1.2 based on 1,881 reviews