AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 2,142 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 2,142 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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AJIO.com 1 star review on 14th March 2026

Sameer

AJIO.com 5 star review on 21st December 2025

Anonymous

AJIO.com 1 star review on 14th September 2025

Amit

AJIO.com 1 star review on 12th September 2025

Rajesh

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ajio is not keeping up with customers these days,material quality is pathetic, even when we have to get any specific colour they send their Fav colours even when asked for exchange, refunding is very slow or negligent... Waste app it doesn't work like as it was before..”

Helpful Report

Posted 2 months ago

“fraud I order dress and send me chief dirty product not resolve my problem call centre not response properly literally horrible”

AJIO.com 1 star review on 17th March 2026

Helpful Report

Posted 2 months ago

“I have ordered a shirt through this Ajio on 7th March 2026. After placing the order within few hours I changed my mind and canceled the order. Today is 17th March 2026, the payment still not credited to my account. I called their customer care for 3 times and the customer care is helpless and no escalation mechanism is in place. It's a frauduler company and look at the customer review rating, heights of it is a Mukesh Ambani s Reliance group company. When competitors like Myntra can credit the amount in few hours after canceling the order, this company takes more than 10 days and God Bless this company.”

Helpful Report

Posted 2 months ago

“RT206484759 return id, I raised a return request due to poor quality of product but my return request auto cancelled and still product not picked and I have not received my return amount”

Helpful Report

Posted 2 months ago

“Ajio is one of the worst company with 3rd class service they scammed me with my refund. first of all i have been cheated they sent me completely different and cheap, fake product and then for 20 days nobody showed up for pickup. after many complaints and sending emails someone picked up the product. it's been 2 months now they didn't refund my amount.”

Helpful Report

Posted 2 months ago

“I ordered one jean for my birthday from Ajio but the quality is not good. So I returned the product but they didn't refund my money of rs.520. It is almost 2 weeks. I also contact customer care but no response. First time, I feel more bad about ajio because I thought ajio is the trustworthy app in India.”

Helpful Report

Posted 2 months ago

“This is a terrible online shopping platform. The app is slow and full of lag. The delivery service is extremely poor and they rarely deliver on time. They keep changing the delivery dates and almost every order gets delayed. Overall, a very disappointing and frustrating experience.”

Helpful Report

Posted 2 months ago

“Horrible.. Ridiculous.. DiscI am facing the same problem since last 4 months delivery boy I have already taken the product but after taking the product today I have canceled your return Now I have not passed the product and I have not passed the amount refunded.. now I don't have product and refund amount also”

Helpful Report

Posted 2 months ago

Helpful Report

Posted 2 months ago

“This is the worst online shopping app ig like wtf i just wanted to return my product coz of some size issues i tried to contact the customer service they told me to wait till 9 march and I did but today I got text that they cancelled my return order tf this ain't wt i expected plz improve ur services!!!!”

Helpful Report

Posted 2 months ago

“I wouldn't even give 1 star. Honestly they spend so much on flashy advertisements than on actually building a reliable delivery system. what a shockingly poor service. If you are planning to buy from here be prepared for late deliveries, order cancellation and late refunds. I had a very disappointing experience with AJIO. I placed an order using a gift card, the order was delayed and eventually cancelled. The refund was returned as a gift card forcing me to place another order on it. I placed a second order using it and once again the delivery kept getting delayed . after raising a complaint, i was assured the product would be delivered in a few days, but instead the order was cancelled again. Now I'm stuck with a gift card that I'm unable to use because orders keep getting canceled after long delays. this is extremely inconvenient and feels like poor customer service. if orders cannot be fulfilled , customers should not be forced to keep their money locked in gift cards. overall a very frustrating experience”

Helpful Report

Posted 2 months ago

“Big scammers they give products for cheap prices to attract costumers but will never deliver ur product”

Helpful Report

Posted 2 months ago

“I have return my order before one month, but they haven't given refund yet, when I call customer service they don't connect executive, I emailed 100 time but it's of no use, worst app ever, never buy with this app, they are spoiling Ambani's name Shame on you”

Helpful Report

Posted 2 months ago

“Worst shopping app last 4 days I'll try to return product but they not responding”

Helpful Report

Posted 2 months ago

“One of the worst experience I had. No rate rag while receiving product. Because of no rate tag not able to return the product 😔”

Helpful Report

Posted 2 months ago

“I am extremely disappointed with the service from AJIO. It has been more than 2 weeks since I placed my order, and I still haven’t received my parcel. The tracking status has been showing “delayed” for the past 3 days without any proper update. Additionally, one of my parcels was cancelled from your side without any prior notice or explanation. This is highly unprofessional. I have also not received my refund yet, which is completely unacceptable. Very poor customer service and a frustrating experience overall. I expected much better service.”

Helpful Report

Posted 2 months ago

“Very worst experience I also had. Many times I have ordered through Ajio. Ad everyone are saying the delivery boy is not at all reaching us over phone and also they ll not come to our place to check whether the customer is there. Simply they themself put that delivery attempted and order return initiated and sometimes they themself put return as if the customer themselves had done like that they are doing. In my previous order they did not return the money yet. It's already more than a month.... Also I got the message from Ajio that we regret for the inconvenience and we had offered you 300/- off on purchase of more than 500/- but if I order based on the product I select 11/- 30 rupees like that it is reducing the amount and not 300/- All r a kind of show. Don't buy from Ajio. Now adays the material is also very worst.”

Helpful Report

Posted 2 months ago

“I have ordered dresses many times but not even onces was it delivered on time moreover the quality is also not good .it has already been 15 days since I placed the order and I still haven't received it however it is showing that the delivery boy attempted delivery worest service”

Helpful Report

Posted 3 months ago

“No doubt they have 1 star rating. Literally the Worst customer support award should go to them. I ordered a tote bag which came in a damaged condition and they are just replying with the same automated email asking for photos. This is a total scam. Never order from here.”

Helpful Report

Posted 3 months ago

“I had ordered an Embrodered tunic top, and they sent me the wrong product. When trying to put a return for the product, the app did not upload the photos of the product. This has occurred to me twice. I did not like the customer service they provided, as they do not reply immediately which is very frustating.”

Helpful Report

Posted 3 months ago

AJIO.com is rated 1.2 based on 2,142 reviews