AJIO.com Reviews

Name: AJIO.com
Rating: 1.26

1.3 Rating 1,329 Reviews

4 %

of reviewers recommend AJIO.com

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Metrics

1.3

Based on 1,329 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ritu

423

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ajio is providing very bad service, products are not delivered on time, No proper customer care. I used to buy a lot from them ..now I am scared to buy anything from Ajio.. I would highly not recommend Ajio.”

Helpful Report

Posted 2 weeks ago

“Not satisfied with delivery service. They are not customer friendly they are talking very aggressive. My product was supposed to be delivered on April 4, 2024. It has reached at destination facility. They have never reached out via phone or address but they have updated the status as delivery attempted. Although they called on April 13 and didn't talk in poleite way. So that I cancelled my order.”

Helpful Report

Posted 2 weeks ago

“@Ajio..Everything is wrong and worst, useless your returns policy , u just keep adding money , the quality is bad and when we return u don't give platform money 128 rs back , Means even if your quality is worst then for return also we have to pay , Damm,, And the worst part , you do the order cancelation by urself but in that also u don't return the platform fee, mns we order but u canceled but u returning only the product price but not all the tax u levied on it This is the worst platform I have ever seen Really want to ajio to come down in market”

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Posted 2 weeks ago

“Your service is worst. I m too tired of explaining issue to you people so will not have patience to do it again.”

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Posted 2 weeks ago

“Everything is wrong and worst, your returns policy , u just keep adding money , the quality is bad and when we return u don't give platform money 100 rs back , Means even if your quality is worst then for return also we have to pay , Damm,, And the worst part , you do the order cancelation by urself but in that also u don't return the platform fee, mns we order but u canceled but u returning only the product price but not all the tax u levied on it This is the worst platform I have ever seen Really want to ajio to come down in market "Pese lutne ka company hai "”

Helpful Report

Posted 2 weeks ago

“They are delaying my order frequently telling false excuses. They have very bad customer service and do not respond to queries. I ordered my package for an event which till now did not get delivered and my event is over. What is the point in getting the product after that. Please do not order from ajio anymore”

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Posted 3 weeks ago

“I am not satisfied your delivery service”

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Posted 3 weeks ago

“This shopping flatform gives very ba experience, they are fraud and cheap products use.”

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Posted 3 weeks ago

“Ordered a few products but never got them delivered on time, even after reaching out to their representative team. And then got a message that products cannot be delivered and the amount will be refunded. Got the refund . But what’s the point in spending so much time in selecting and ordering items for them to eventually get cancelled. Very disappointed .”

Helpful Report

Posted 3 weeks ago

“The worst shopping ap delivery not at time”

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Posted 3 weeks ago

“There is no reply from costumer care,we received a damaged product and we also mailed them 3-4 times it’s been more than 8-9 days and there is still no solution. We have order Steve Madden product and we received used and damaged product. My order id-FN3691501475 Return id. -RT145354167”

AJIO.com 1 star review on 8th April 2024

Helpful Report

Posted 3 weeks ago

“It is extremely bad, ordered a trolley prepaid, it was supposed to be delivered today d I have a trip tomorrow but last min changed the delivery date, no customer care members know how to proceed except wait,d supervisor available yo speak to. Wat is the use of customer care support if they don't know how to proceed , too bad , extremely disappointed, never using ajio again”

Helpful Report

Posted 3 weeks ago

“Guys...do prefer Ajio....they are cheating customer by sending wrong product and damaged product.”

Helpful Report

Posted 3 weeks ago

“Resolution problem i complain for one delivery issue on 1 april till now my complaint not solved by the ajio team”

Helpful Report

Posted 3 weeks ago

“Hi, I have very bad experience with ajio. I have returned my one item and my 2 exchange items also picked up with the return one. Then I raised the complaint and they said that we have not picked up your return item. I raised the complaint next day. Now they decline that we can't do anything. Even they don't refund my money. Ajio you should close this platform if you can't provide good service to user. Its very easy for you to say we can't do anything. If user purchase 50000 product you will also say the same thing. Very very bad experience. To all customers please don't purchase anything from ajio. They are fraud. Even I raised complaint two times and they closed one complaint without discuss anything with me. And second complaint also not resolved. Pathetic experience with AJIO.”

AJIO.com 1 star review on 4th April 2024

Helpful Report

Posted 4 weeks ago

“Very bad customer service. They talk like a recorder & don't understand customer issues . There policy is like court order.👎”

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Posted 1 month ago

“Most disappointing service. I will highlight some demerits of this app -Late delivery time -Return policy weak -False product delivery Good Evening I ordered 5 products on 30 march and the first expected delivery date was given 10 april , later this date was hiered to 13 april. Our time is precious and valid and you are keeping us busy in waiting for our orders . Kindly reduce the delivery date and fasten your shipment corrier partners . I am now disappointed by your services. Kindly deliver my products fast and also decrease the pickup date of one of my product. My order ID is FN1952506505”

Helpful Report

Posted 1 month ago

“my order no - Order ID - FN4402509986 My name is purvi priyadarshi Worst service never ever recommend ajio to anyone as Recently i ordered a set of curtains with ajio but i have received the wrong order which was a set of bedsheet from past 10 days i struggling with this issue as pickup was not done yet every time customer support representative given timelines till than multiple timelines i have received but zero resolution talked with there higher magament Mr kuldeep singh senior supervisor and today got the call from Mr Mohd, i have not received my refund as well”

AJIO.com 1 star review on 2nd April 2024

Helpful Report

Posted 1 month ago

“Such a worst shopping experience. You will get the products of pathetic quality without tags and when you will try to return them, they don’t have policy to return without tags products.Even after multiple connects with customer care, there will not be any resolution.Do not buy anything from this site.”

Helpful Report

Posted 1 month ago

“They provide products without label and then blame the costumer such an unprofessional site with such cheap brands which don’t provide the label with very bad quality of fabrics”

Helpful Report

Posted 1 month ago

AJIO.com is rated 1.3 based on 1,329 reviews