AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 2,142 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 2,142 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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AJIO.com 1 star review on 14th March 2026

Sameer

AJIO.com 5 star review on 21st December 2025

Anonymous

AJIO.com 1 star review on 14th September 2025

Amit

AJIO.com 1 star review on 12th September 2025

Rajesh

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such a pathetic application. When I was trying to raise a return request the application was pushing me back. And window got closed then I reached out to the customet care we arr helpless.”

Helpful Report

Posted 3 months ago

“Worst site ever used. Most of the time they deliver wrong product that too without tag or brand name.all the quality check they will do while pickup.frustrate you like anything.same details again again share karo with difft customer care people. For single return iam having conversation from last 10 days.still they want details.”

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Posted 3 months ago

“Very bad I order something and they give something else I Oder fency shoes they give me party were I never buy next time on this app and I never recommend to buy this app”

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Posted 3 months ago

“For The product of 1462 you have to pay 1590 at ajio, too much platform fee rs 100 . Rs 50 convinence fee 29 rs delivery fee.”

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Posted 3 months ago

“Want to give a bad review as my account is permanently blocked as it says my returns are high..but there is no exchange option available for the product i ordered so I had to return cos of size issue..they should have blocked my account for a month or else should have charged me for placing order like shipping charges and all but this is not the solution to block ones account like this..please customer be careful while placing order check sizes you are ordering properly otherwise if returning many times can cause serious damage like blocking your account..”

Helpful Report

Posted 3 months ago

“I received the wrong colour product and the quality is extremely cheap. On top of that, the product was delivered without any brand tags. Now when I request a return and refund, your pickup staff refuses to take it, asking for brand tags. How am I supposed to provide brand tags when you never sent them in the first place? Your customer support is useless and not responding with any solution. This is absolutely pathetic service. People, please do not buy anything from this brand. Their return policy is horrible and misleading. Ajio is nothing but a fraud platform that cheats customers with fake policies and zero accountability.”

Helpful Report

Posted 3 months ago

“waste ajio app i got damaged dress. I returned dress they are not taking return”

Helpful Report

Posted 3 months ago

“While ordering the app is taking orders but it's showing confirmed. Delivery is also taking too long”

Helpful Report

Posted 3 months ago

“Experienced very bad return policy... struggled like anything to return.. very bad process they have. They should learn from amazon and myntra.. I not going to order again from Ajio..”

Helpful Report

Posted 3 months ago

“Worst service I have received, they're saying due to payment failure(from there side) the coupon I purchased is already used on the failed order which makes no sense. If they made sensible argument, I would have agreed but they made a pointless statement and the person cut the call at the end.”

Helpful Report

Posted 3 months ago

“My experience with Ajio has been nothing short of a masterclass in how not to treat a customer. I ordered a Hidesign bag, they gave me a delivery date, and then they just pulled the plug on my order with no notice whatsoever. Not a single email, not one SMS. Just a sudden cancellation that I had to find out about myself. And when I reached out, the customer service response was frankly dismissive. They took a full six days just to cancel it on their own timeline and then told me I’d have to wait yet another week to see my refund. In other words, they’re keeping my money hostage for almost two weeks without a shred of justification, causing unnecessary stress and frustration. This isn’t just poor service; it’s a blatant disregard for customers’ time and trust. Ajio needs to seriously rethink how they handle orders and treat their customers, because right now, they’re falling drastically short.”

Helpful Report

Posted 3 months ago

““Before coming to MICASR.COM, I felt stuck dealing with delays and support teams that never really cared. From the moment I reached out, everything was different — they understood my concerns, stayed proactive with updates, and delivered results that genuinely impressed me. Their commitment and reliability set them apart.”

AJIO.com 1 star review on 15th January 2026

Helpful Report

Posted 4 months ago

Helpful Report

Posted 4 months ago

“I hate now AJIO 10 ko bol k 13 ko send karege fer 13 se ko send karege I hate this now I m done ✅”

Helpful Report

Posted 4 months ago

“(This is a fraudulent app. You order one thing, and something completely different arrives. I ordered Red Tape shoes; the box was from Red Tape, but inside were some other shoes, the kind you find on the roadside for 100 rupees.) Froud app h order kuch kro or niklta kuch or h red tape k shoes order kiye box red tape ka lekin andar koe or shoes 👞 nikla jo road k किनारे milte h 100rs ka bo bala”

Helpful Report

Posted 4 months ago

“They deliver bags without price or authenticity tags on Ajio Luxe ! They seem to do this intentionally to make the return process difficult if not impossible”

Helpful Report

Posted 4 months ago

“When I bought this product, there was a return facility on it, now you are saying that there will be no return on this, only exchange will be possible, but why will my return not be possible, I just want to return this product of mine. Product quality very poor/bad”

Helpful Report

Posted 4 months ago

“I ordered 2 kurtha sets for ajio.but I receive only one dress and also torn and fade..I return the dress ..but my refund amount don't give.Its fraud app”

Helpful Report

Posted 4 months ago

“They sent a defective product, and now I want to return it. Customer care is not responding neither to emails nor to calls. I’ve been trying for the past three days, but there’s no option to return the product and no source where I can even file a complaint.”

Helpful Report

Posted 4 months ago

“I ordered a kurti from Ajio on 27th November 2025. Since the size was not right, I requested an exchange. On the delivery date, Ajio cancelled my request without any explanation. This is not the first time — it has happened two to three times with my orders. Even after I emailed Ajio, they assured me that the exchange would be completed by 29th December 2025, but on that very date, they cancelled my order again. Honestly, Ajio’s service has been extremely disappointing. Other shopping apps provide fast delivery, smooth exchanges, and easy returns, while Ajio repeatedly fails to deliver on its promises. Worst experience ever with Ajio.”

Helpful Report

Posted 4 months ago

AJIO.com is rated 1.2 based on 2,142 reviews