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AJIO.com Reviews

1.3 Rating 1,329 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

1.3

Based on 1,329 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 1st May 2024

AJIO.com 1 star review on 1st May 2024

AJIO.com 1 star review on 1st May 2024

AJIO.com 1 star review on 1st May 2024

AJIO.com 1 star review on 1st May 2024

AJIO.com 1 star review on 1st May 2024

AJIO.com 1 star review on 1st May 2024

423

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order Clarks Round-Toe Chunky Heeled Pumps, size 6, with Order No. FN9801507353 on 22 Feb 24, order was arrived damaged. I Immediately initiated the return and registered multiple complaints along photos evidence of the defected product. Finally on 29th Mar 24 after a month, I was informed that the issue is closed without any resolution. This entire experience caused me inconvenience and reflects poorly on AJIO's commitment to customer satisfaction and ethical business practices. As a consumer, I expect fair treatment, prompt resolution of issues, and adherence to the established return policies, none of which have been met in this case.”

AJIO.com 1 star review on 31st March 2024

AJIO.com 1 star review on 31st March 2024

Posted 1 month ago

“PRODUCTS ARE DEFECTIVE/FAKE WHICH ARE SOLD UNDER THE BRAND NAME OF RELIANCE. CUSTOMER SERVICE TEAM DOESN'T ENTERTAIN YOU PROPERLY ONCE THE KNOW IF YOU KNOW A DEFECTIVE PRODUCT. DON'T WASTE YOUR HARD EARNED MONEY ON AJIO INSTEAD SPEND FULL MONEY ON THE BRAND'S WEBSITE ATLEAST THEY WILL HELP YPU BETTER AND NOT SHIP YOU A FAULTY PRODUCT”

Posted 1 month ago

“Armani exchange jeans tear off in one month (1st time use). Ajio denied the any claim or return or hear anything about substandard quality they supplied.”

AJIO.com 1 star review on 26th March 2024

Posted 1 month ago

“Very bad customer service Ajio se koi v saman prepaid nhi kharidna chahiye kyunki prepaid samam bina delivery kiye huye v ye delivery show kar deta hai aur complain karne par bolte hai apka saman delivered ho gaya, complain ka koi solution nhi krte hai”

Posted 1 month ago

“It's not guaranteed that you're going to receive all the items for which you have made the payment. Either their own employees or their delivery partners will steal one of your items and claim that items have been delivered once you register a complaint.”

Posted 1 month ago

“Very bad customer service I got a wrong size product When approaching to customer care they said it is non returnable No action they are taking Inspite of wrong size product. Too much dissatisfied with customer care”

Posted 1 month ago

“Refund on an account which doesn’t exist”

AJIO.com 1 star review on 21st March 2024

Posted 1 month ago

“It’s on my order ,ordered tops but instead they sent me pathetic sweater .when I raise return they cancel it as they say I received the product correctly I would address here to ajio head ,please don’t loot ppls money with false hope .I trusted you before now I will ensure no one trust your company as you don’t keep the trust of a customer anymore”

Posted 1 month ago

“Very bad customer service . I raised a return request , the parcel i received has no tag/label and bacause of this delievery boy has refused ((2 times)) to take that parcel back . 2-3 times i had a chat with the customer service, did mail ,did call but again and again they ask me to follow their steps and to wait for 48 hrs. etc etc but no one genuinly helped me.”

AJIO.com 1 star review on 18th March 2024

AJIO.com 1 star review on 18th March 2024

AJIO.com 1 star review on 18th March 2024

AJIO.com 1 star review on 18th March 2024

Posted 1 month ago

“Extremely bad experience. Strongly not recommend. Customer care service is very very bad. Again they are charging platform fee, but the service is becoming very very bad day by day.”

Posted 1 month ago

“They are the worst as I had asked my parents to order few stuff from India for me (little background, I live in USA and my parents live in India - they both are senior citizens). They delivered the wrong product and when we asked them to return it. They refused. They are harassing an old couple and it breaks my heart that in India these things are still preventing. Shame on you and your customer service. You are the worst and I highly recommend everyone to never order from this app. I hope you guys fail miserably and your owners should leave ode everything.”

AJIO.com 1 star review on 15th March 2024

AJIO.com 1 star review on 15th March 2024

Posted 1 month ago

“i am totally dis satisfied their service, if you have any problem with size just select option return not select option exchanged, because on return time they just picked up your old parcel, did not gave a new one. and you lost your money.”

Posted 1 month ago

“i wanted to exchange shirt for bigger size. they didnt had it in stock and refused to exchange it with any other product or give credit voucher. I do not recommend this website. extremely poor service”

Posted 1 month ago

“I want to give 0 star but its not showing. The worst delivery service I ever seen in my life. I want to share my experience with u . I bought 7 items from ajio on date 7 march and in my order my receiving date was 10 march then after 2 days the delivery date chaged to 11 march then on 12 march i was notified that the delivery guy is out for delivery and then on 14 march i was told that the delivery attempt failed because recipients was not available. I want all the user or people who are using ajio, not to buy anything from ajio as there commitment are always fake.”

Posted 1 month ago

“I ordered a co ord set from Ajio recently. Apparently it is a non returnable item (written in very small words- not even readable). The product quality is as good as a handkerchief. The sizing is pathetic and now Ajio is not willing to accept return. Brand name is Nomad. Did not expect from Ajio Anybody else face this issue? How can I reach out to consumer forum? Also be careful while ordering .”

Posted 1 month ago

“Very bad service. They claim an easy returns but in reality it's the opposite. They won't take back their product even though they shipped the wrong product still they are not ready to take back. Worst app highly disappointed. Never going to use this app again.”

Posted 1 month ago

“This is the second time i have ordered a product from your app and every time i order a product, it is cancelled by your side. And this is happening even after speaking to your customer care when they said that it will take time but it will be delivered. The last time i ordered i didn't even receive the refund for it. This is the last time i am ordering via your app. It is a terrible and inefficient app.”

Posted 1 month ago

“Very very bad service.....placed order before 10 days till now i haven't received the product plus they are not cancelling the product nor refund.. Too much disappoint”

Posted 1 month ago

“Very bad customer Care service I got my product delivered but in app still showing canceled I have connected to customer Care service no one taken action for this till now. Bad experience”

Posted 2 months ago

“Very poor..I have initiated return for one article...product is not being picked up...they are delaying the process...not I am able to directly connect with them on call..I am sending them emails again and again but no use...article is not picked up yet...not is my money refunded... overall worst experience ever.”

Posted 2 months ago

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AJIO.com is rated 1.3 based on 1,329 reviews