AJIO.com Reviews

Name: AJIO.com
Rating: 1.24

1.2 Rating 1,912 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,912 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 17th July 2025

660

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been following up with the customer care team for over 2 weeks now for a refund of the wrong product that was delivered. The customer care department is not at all helpful. We have been emailing the team with all the required images of the wrong product that was delievered however they are not able to coordinate with their email department to check on the details. Each time we follow up they just have to say we are sorry but the email department could not view the images and nothing much we can do, you have to wait for 48 hours. They do not even coordinate with email team to check the concerns. AJIO has the most unprofessional team. Our money is yet not refunded.”

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Posted 4 months ago

“They are not refunding the amount”

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Posted 4 months ago

“Ajio is not refunding amount .. Not a proper reply from customer care Don't buy anything..”

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Posted 4 months ago

“The worst app ever. Dont use it guys. They are frauds”

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Posted 4 months ago

“I recd 1 product instead of recieving 2 and delivery shown as delivered. I had complaint to ajio and as well as courier company but no proper reply. The other product not yet delivered was cost to 1800. I had to bear this loss. I request all to order single item at one time.”

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Posted 4 months ago

“This Ajio app deceives customers. It doesn't provide any return or exchange facility for any item purchased from here. It's a completely useless app”

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Posted 4 months ago

“I had a disappointing experience with Ajio. I ordered 7 bras but received only 3. Instead of the remaining 4, I was sent a men’s trouser and a shirt by mistake. Out of the 3 bras I received, I kept 1 and returned the other 2, for which I have already received a refund. However, since I received the wrong items instead of the 4 missing bras, I returned them and requested a refund. Unfortunately, I have only received a refund for 2 products. Now, I have received an email stating that the returned products were not received, which seems to be due to the fact that I could only return the incorrect items (pant and shirt) instead of the missing bras. Though customer care initially assured me they would resolve it, there has been no proper response so far. Very disappointed with the service and lack of proper resolution. Hoping Ajio will address this issue soon.”

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Posted 4 months ago

“I have ordered a Kurtha Set,received kurtha set without pant.Missing product exchange or return is not applicable in Ajio .Raised 2 complaints but didn't get any solution.”

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Posted 4 months ago

“I have ordered from ajio app through my application. My delivery date was 3rd of march and i was waiting for my product to deliver ajio sends sms that i will get product on 3rd date but product was not delivered they send so many fake attempts for delivery and when i call costumer care i dont get satisfied answer. First time i use this app but this is the worst service i have recieve from any company. I will not buy anything onwards”

AJIO.com 1 star review on 5th March 2025

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Posted 4 months ago

“Worst coustomer service for an small issue I am calling from past 20 days and still they didn't resolve.”

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Posted 4 months ago

“It is more than 5 days they are iniating for Return and Refund”

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Posted 4 months ago

“First time I ordered with AJIO, very bad experience.... I ordered for a 5 piece combo skirt for my daughter. The one which I received is entirely different patterns and prints, in that 2 were damaged. When I saw the return FAQ's it was showing that we can exchange the one which we have issue with. So I placed an exchange and the person came to pick and deliver the new pack but he wanted me to return all the 5, where I used the other 3. When I called the customer support they refused to give the refund and also they did not give any solution for the exchange. Cheating the customers in the name of offers and discounts.. Since AJIO is a big brand, i thought the product will be nice and this first experience became the worst experience, will never ever purchase anything from AJIO again. Very disappointed.”

AJIO.com 1 star review on 25th February 2025

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Posted 4 months ago

“after placing order and after 2-3 working day the order automatically cancelled and Poor service and customer care not providing any solution”

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Posted 4 months ago

“The service is awful, they delivered agents work fast but they duplicate your orders and they only refund you a product instead of two... the exchangealso is impossible with them”

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Posted 4 months ago

“Worst app ever seen. The quality is always compromised. The picture and the commodity are always completely different in color, shape and quality”

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Posted 4 months ago

“Ajio sent me a product vide Shadowfax. The delivery partner Shadowfax from Bhetapara, Guwahati, Assam told me that they don't have a vehicle to deliver large parcels and hence had to collected personally which is bizarre and crazy. Ajio must stop relying on such partners for delivery”

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Posted 4 months ago

“It's my first time to order from Ajio. And I have received 1 product wrong and other 2 product are missing. The expected delivery data was extended and then all this issue. Over due to there mistake I had to return a product and in that they cut some convince fee. And now I have to wait more 10 days for them to investigation for missing product. All this is so irritating. I would never order from Ajio here after.”

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Posted 4 months ago

“Very bad sarvice in india online shopping app cheapest product and bad quality”

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Posted 4 months ago

“Delivery very late...😤😤😤”

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Posted 4 months ago

“Terrible Delivery experience”

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Posted 5 months ago

AJIO.com is rated 1.2 based on 1,912 reviews