AJIO.com Reviews

Name: AJIO.com
Rating: 1.22

1.2 Rating 2,157 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 2,157 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat

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AJIO.com 1 star review on 14th March 2026

Sameer

AJIO.com 5 star review on 21st December 2025

Anonymous

AJIO.com 1 star review on 14th September 2025

Amit

AJIO.com 1 star review on 12th September 2025

Rajesh

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have received only tracksuit upper. Lower not received.”

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Posted 8 months ago

“Not getting clothes as required Please bring Sleeveless Tops from avassa and fusion brands Voting fr avaasa nd fushion dress sleeveless kurthas are required please consider the request”

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Posted 8 months ago

“Product dekhaya kuch aur bheja kuch ye wrong isliye discount dekha product hi Badal diya logo kab tak bebakuf banaogey 1 baar na”

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Posted 8 months ago

“The orderd items deliver from the expected date. And say other reason. I highly recommend not use this app. So careless”

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Posted 8 months ago

“I had booked a known brand shoes from the website, The order had taken more than 12 days which is still not delivered! On calling the custom care team, the team is so bad, they couldn't resolved the issue and hanged the call in the middle of the conversation. Upon mailing them the issue is till not resolved and I have been advised to wait more 7 days the order can't be canceled from my end either. Now I have to wait for more 7 days and upon rejecting the delivery more 7 days for my refund. Like in this FMCG I have to wait for 20 days for my product or 28 days for my refund. Hilarious! Ajio cannot disappoint you any further!”

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Posted 8 months ago

“The worst customer care team. Not picking up return since last 25 days and giving fake reason like ur not available to pick as ur not available. Complaint to customer care team they just did formalities. Nothing solved and they themselves cancel the return instating that I have requested for return cancellation . Very pathetic from brand like ajio.”

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Posted 8 months ago

“Pls don't buy anything from Ajio. Horrible experience. I ordered a product but quality was not good so I request a return but it's more dan 15 days till no one has come for pick up every day I m getting message today pickup will done but no one is coming for return pickup. Rider no also not working n end of the day they are saying adress is incomplete. While delivering the product Address was correct n complete now they are saying adress is incomplete pls don't buy anything from Ajio or else be ready for harrasment”

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Posted 8 months ago

“Kindly change your delivery partner (Shadowfax) remove them as your partners as this company has always been with issues regarding delivery. I received the contact details of the delivery guy, when I called he denied saying i won't be coming to your area. Then I called again he said I am in my village so i won't be delivering the package. Even my another order which is yet to be out for delivery is with shadowfax. With them even on other platforms the delivery service has been pathetic not at all easy or smooth experience.”

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Posted 8 months ago

“Useless. Their courier partner don't pick up return items and cancel return.”

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Posted 8 months ago

“In every ajio return order, they deduct ₹8 and also charge ₹29 as a delivery platform fee. They never informed us that this amount would be deducted from the refund if the product is returned. This is very disappointing and not transparent.”

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Posted 8 months ago

“Ajio’s service has gone downhill badly. Earlier, delivery was fast, but now it takes around 20 days. On top of that, they advertise a 10-day return/exchange policy but disable exchanges for all items. Worst service ever.”

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Posted 8 months ago

“I'm Ravi. This shopping website is so terrible that I can't condemn it enough. I ordered a pair of shoes from Ajio, but they cheated me by sending a different pair. When I returned them, they took the shoes but didn't refund my money, nor did I receive any response from them. I was completely scammed. I want to warn every customer not to buy any products from this website. 🙏🙏🙏🙏”

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Posted 8 months ago

“Worst app they don't take returns .. their pick up persons and delivery boys also frauds ... Worst app I will never use this app”

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Posted 8 months ago

“Ordered one dress for marriage and after 10 days it cancelled reason was logistics issue. After taking so much time how can you do this. I am having lack of time for another dress to purchase. Pathetic service”

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Posted 8 months ago

“Ajio app worst bad products ajio bab bad”

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Posted 8 months ago

“AJIO SCAM: Coupon Locked Me Out of Exchange - "No Pick-Up Available" is a Lie! Beware of using coupons on AJIO! I purchased two salwar suits with a coupon that explicitly stated "No Return, Exchange Only." I was fine with this. However, when I tried to initiate an exchange for a size issue, the AJIO system immediately hit me with a message: "Pick-up not available for your location." This is completely unacceptable and feels like a deceptive practice. I checked delivery service for my pincode before placing the order. The initial policy stated 'Exchange Only', implying the service for exchange exists. The moment the coupon is applied, the policy effectively becomes 'NO RETURN, NO EXCHANGE, NO REFUND' because the reverse-logistics (pick-up) suddenly disappears. How can a large retailer like AJIO conveniently "lose" pick-up service the second a customer tries to exercise their only remaining right (exchange) after a coupon purchase? I am now stuck with two ill-fitting suits because AJIO's system is designed to trap customers who use discounts. AJIO, your policies are misleading. If you cannot provide an exchange pick-up, you must offer an alternative solution, like a self-ship option with a refund for the shipping fee, or a full refund. Being locked into a purchase due to your logistics failure on a coupon item is a terrible customer experience.”

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Posted 8 months ago

“I received very bad quality dresses not. Ajio even not accepting exchange with another product also. Customer care people are simply saying sorry. Waste off money. Don't buy any product in Ajio”

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Posted 8 months ago

“Hi dear all, please dont buy any attair, clothes bcz they they send you poor quality different material each time. And they dont accept for return.”

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Posted 8 months ago

“This app provides service 10tears behind. Grow up. Look at Amazon Myntra and Nykaa”

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Posted 8 months ago

“I received a wrong product from the team and when I requested a return it charged me cancelation fees. This app is just a scam and wasting the time and money of its customers.”

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Posted 8 months ago

AJIO.com is rated 1.2 based on 2,157 reviews