AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 2,059 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 2,059 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 14th September 2025

Amit

AJIO.com 1 star review on 12th September 2025

Rajesh

667

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had asked for return of ceruti Bag 3 weeks ago , the crocked Ambani company has been giving me stupid , vague, fraudulent reasons time again shamelessly of not taking the merchandise back ,same thing happened for one shirt . I have decided never to use AJIO a chor Ambani company the return process is impossible as the will keep speaking lies shamelessly. Tata cliq is a far better company & very professional. Never use this crocked company”

Helpful Report

Posted 3 months ago

“I ordered for a jacket and wallet, both of Tommy Hilfiger brand from Ajio for gifting to my friend on his 50th birthday that was on 14th Sep 2025. Purchased the product on 9th Sept and at the time of buying it on ajio, it showed me delivery on 13th Sep 2025. Come 13th Sep, but did not receive delivery of the products. From 13th to 14th Sept, I kept on tracking on the Ajio website but the tracking system kept on showing an error. They have a tie up with Xpressbees, which has one of the most disgusting tracking system. It does not recognise it's own AWB number. Neither does it recognise the Order ID or Tracking ID, nor my phone number. For each of the option, it gives an error. On calling Xpressbees, it never gets through the initial IVR as, it again does not recognise the Order ID or Tracking ID, or my phone number, or the AWB number !! So I call up Ajio customer care, but their response is far from helping. In spite of my repeating to them that I have to gift this to my friend on 14th Sept, the only thing they keep saying is that they will raise a complaint and get back to me by 20th September.......Called them 4 times all in all, but received ZERO SUPPORT and now finally am going to my friend's house disappointed......Ajio needs to scale up in terms of professionalism......I would never recommend this to anyone, even if they offer products at lesser price.....”

Helpful Report

Posted 3 months ago

“Worst experience regarding exchange/refund issue.. worst worst worst experience I am totally disappointed ...I am not buying again at ajio .”

Helpful Report

Posted 3 months ago

“the worst online shooping experience , they dont deliever in time , they cancel part of your order and refuse to cancel the other part , they make you hold for hours but do not respond . they should be banned”

Helpful Report

Posted 3 months ago

“The worst aap "Ajio" I will never do shoping again . Please guys don't ever shping with ajio because they are froud. I have order a chino pent from ajio and due to product quality issue I have raised the return, his logistics pikup the return and update on aap they don't pick return, I have raised the complaint with video proff after the they also refuse of return pickup .so now I have no product ,no return no refund . So this way company make his profit ... product bhi le liya ,paisa bhi ...soon this company will shut down ..Guys please don't do shopin on Ajio”

Helpful Report

Posted 3 months ago

“They didn't accept a return for a defective item that they sent to me. I needed to share the images with customer support. It's an extremely ludicrous system that asks you to send everything under 15 MBs. As a customer, it's a long process, and even after sharing, I haven't received a reply from them. They won't reply to you until the return period is over. It's a scam. DO NOT BUY ANYTHING FROM AJIO.”

Helpful Report

Posted 3 months ago

“Very unprofessional, worst shopping app”

Helpful Report

Posted 3 months ago

“There is no customer care in Ajio. And executive failed to accept my return because there was no brand name in the apparel ordered! Is it my fault ? He said no it isn't your fault. But you need to speak to customer care. Nobody bothers to call and neither are you allowed to call.”

Helpful Report

Posted 3 months ago

“Worst customer service ever. Fake company. Also they have third class and pathetic delivery partners. No any update for our delivery after crossing estimated delivery date also. Very much disappointing. I’ll not recommend anyone.”

Helpful Report

Posted 3 months ago

“Guys ajio is fake and using wrong practices in august I ordered 3 product out of which 2 I applied for return but I didn't receive my refund also the product got picked up after taking month for investigation in which I have shared the proof that it has been picked up but they said the delivery partner confirmed they didn't picked up..previously they said they picked up and deliver back to customer It has caused so much inconvenience I followed up over a month and finally they closed the complaint without resolution. Simply fake and worst product”

Helpful Report

Posted 3 months ago

“AJIO is horrible online shopping experience as when you want to return the product will never come to take it back , the courier company has been instructed by the chor Ambani company never to pickup returns . The courier company just gave me a very stupid reason that they found the address incomplete,while delivering the address was correct. Never buy from these crooks . TATA cliq is far better company”

Helpful Report

Posted 3 months ago

“Guys, please avoid ordering from AJIO.com. I had a very bad experience with their team and services, and I absolutely wouldn’t recommend it. I had ordered three products on 26th July (Order ID: FN3019600451), but instead of my order, I received two completely different products. I immediately raised a complaint and even shared pictures of the wrong items. Shockingly, it took them over a month just to “investigate” the case. Finally, the wrong products were picked up, but to my surprise, the refund they initiated was less than what I had originally paid. I argued with their executives multiple times, but they refused to resolve it and simply closed my case. I have been shopping with Amazon and Flipkart for over 10 years and never faced such an issue with returns or refunds. This has been by far the worst customer experience I’ve had. 👉 My advice: Do not use AJIO.com. They do not care about their customers.”

Helpful Report

Posted 3 months ago

“There is absolute 0 response for the customers and I have received missing parts of the clothing sets yet no response worst website so far. Meesho is better I feel some times when we order more number of items something or the other cloth will be missing better try to make things right. And stop cheating like some cheap website..i remember when the website was only Trends we had received good offer and products”

Helpful Report

Posted 3 months ago

Helpful Report

Posted 3 months ago

“This is worst. It will not deliver product on time. The product was marked as priority but there is no update since 5th September. The customer support is useless.”

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Posted 3 months ago

“Ajio bakwas hai isme Mera pesa kha liya mene product return Kiya aur ab mera pesa return mahi kar raha hai jhuth bolkar mera product bhi le liya aur pese bhi nahi diya aur roj call karke mujhe mentally pareshan kar raha hai don't trust ajio koi isse saman na kharide”

Helpful Report

Posted 3 months ago

“If zero was there then I have rated it, in fact I would rate - 1. I experienced the folowing 1) very poor customer care service as they talk like resolving the complaint but keep on waiting for ten minutes with music placed on hold and then abruptly disconnecting the call. 2) They say they will pick up for exchange but the app all of a sudden will say Return cancelled by us. 3) Upon checking reviews realising the poor service, the I could see that 1Star ratings are almost 2000 negative reviews. All mentioning the same issues I had faced. Pray that you are lucky to have a good product other forget refund they will not even exchange👎👎👎👎👎👎👎”

Helpful Report

Posted 3 months ago

“Its true. So people who are okay with low quality products like Ajio. initially they were good dont know what happened to them. And they woll charge you convenience fee if you return the product.”

Helpful Report

Posted 3 months ago

“Worst customer service ever. Do not buy anything from this website. I’m sending my lawyers to talk to them.”

Helpful Report

Posted 3 months ago

“Your fool fraud i have ordered and paid but they cancel order fraud people worst app myntra is best than you”

Helpful Report

Posted 3 months ago

AJIO.com is rated 1.2 based on 2,059 reviews