AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,970 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,970 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 12th September 2025

Rajesh

AJIO.com 1 star review on 25th July 2025

Anonymous

AJIO.com 1 star review on 30th April 2025

Tejas Gowda

664

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got my product before delivery date and the quality of the product is well and good. So, from my point of view this aap is good”

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Posted 4 years ago

“It's the worst customer service,,, twice I did receive refund for the return,,, am fed to fallow up,,, calling the customer care takes 30 mun of waiting,,, no response to mails. Products also not of good quality Quitting to shop in Ajio”

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Posted 4 years ago

“Ajio is absolutely pathetic and so is their customer service.They don't even pick up their call.They don't take the return of the product despite repeated attempts and also don't refund the money. Utterly disappointed with them.”

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Posted 4 years ago

“Ajio is the worst and spam platform for online shopping with pathetic & useless customer service. Because even if once your delivery or pickup get stuck due to any reason they won't be able to resolve the issue. They will keep on giving excuses and you will lose your money. Ajio will never call back for any update, you have to chase them each and every time. It's been more than 2 months since my return pickup is pending. Whenever I call they give new excuses. Order ID - FL0229755063”

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Posted 4 years ago

“sabse ghatiya online experience”

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Posted 4 years ago

“Customer care service is pathetic.They didn't pick any call. I tried from 9 days to contact your bloody customer care services. I returned one blue gown of mine and I got amount in my wallet but now I want to use this amount then I can't find the way to use it. And when I call to ur representative they didn't pick my call.”

AJIO.com 1 star review on 23rd March 2021

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Posted 4 years ago

“Web site is not user friendly, at check out time many items will not be available,, lot terms n conditions on offer. Two times my refund is not been done,, they are asking me to attach bank transaction details to get back... Am fed up to fallow,,, customer care takes 20 to 30 mins of waiting time. Quitting Ajio,,,”

Helpful Report

Posted 4 years ago

“Cheaters, and very bad service. No specific department for complaints. Terrible behaviour of delivery persons.”

Helpful Report

Posted 4 years ago

“Status show refund initiated in my bank account but I didn't get money back from last 15 days of returning green kurta. Trying to contact to representative through customer care but no one attend the call even no response of mail I droped on ajio mail box. Very poor service at all.”

AJIO.com 1 star review on 15th March 2021

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Posted 4 years ago

“Fraud,scamsters.horrible experience ever.they people just dont refund and there is no way to contact them.bloody frauds”

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Posted 4 years ago

“I don't get my refund it's already 2mth. Whenever I send mail I got replay that give us 2days. Its going on already 2 months. Not talking any action”

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Posted 4 years ago

“Pathetic customer support, highly disappointed with the very first order. Huge delay in refund process.”

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Posted 4 years ago

“Ajio has good products”

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Posted 4 years ago

“Worstest customer service respond ever never gonna buy from AJIO”

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Posted 4 years ago

“Good services and products”

Helpful Report

Posted 4 years ago

“If I could provide negative stars I would. Bunch of scamsters . Fraudulent website that sends wrong product and even after repeated call backs , providing pictures for evidence etc, do not refund the money. I have heard this from 2 other friends of mine so this is clearly a prevalent practice. Till date I don't have the refund.”

Helpful Report

Posted 4 years ago

“I find Ajio to be excellent in (I) Procuring items that I do not find anywhere else, even Amazon (2) Fast and timely delivery”

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Posted 4 years ago

“Such a fraud site, not a trusted site, last month I purchased products thro cod,some clothes r not good so I return that, ajio return my money in the form of wallet, within 2 days , they take all money,and send almost 50 mails but no response, they hacked thro Gmail I'd, like some technical team in ajio doing that, be aware of this site”

Helpful Report

Posted 4 years ago

“Such a bakwaas service and exchange policies. From 1 month my dress exchange is pending. Are u people sleeping or what. If u r running online store then provide good services just don't sleep.”

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Posted 4 years ago

“Worst experience with Ajio. I raised a request to return the product one week back but no action had been taken till now. Dont buy on Ajio”

Helpful Report

Posted 4 years ago

AJIO.com is rated 1.2 based on 1,970 reviews