alcocovers.com Reviews

Name: alcocovers.com
Rating: 4.85

4.9 Rating 1,636 Reviews

97 %

of reviewers recommend alcocovers.com

Company Reviews

Metrics

4.9

Based on 1,636 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a custom cover for an offset smoker from ALCO and couldn't be happier. They were incredibly responsive when I had questions about the ordering process and were careful about making sure they received all the measurements they needed. The cover fits nicely and is doing a great job of protecting the smoker from the elements.”

Helpful Report

Posted 2 years ago

“Great cover for my xl green egg and table. I would highly recommend one.”

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Posted 2 years ago

“Alco was able to help me with a custom cover for my outdoor kitchen grill and counter. They shipped me a cover but two of the sides came out short. I contacted them and explained the issue by sending them pictures of the error. They immediately responded and quickly shipped a replacement with the correct dimensions. Excellent customer service and product! Highly recommended, especially if you need a custom cover.”

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Posted 2 years ago

“Durability and quality. Use the measurement guide as described in the instructions. On my first order (4 years ago) I didn't use it for the fire pit. I used the instructions for the chairs and couch and the covers fit perfectly!!!!! Yes, I have booked marked the website but not sure if the current covers will ever wear out!”

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Posted 2 years ago

“We wanted a grill cover which needed to be customized. We received it on time and it was perfect. Customer service also was very professional and very responsive to any questions we had.”

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Posted 2 years ago

“I searched and searched near and far and finally I found Alco Covers Online. They have been the best; positive, professional, courteous, on schedule, high quality and affordable. We love our FirePit cover. Thank you!”

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Posted 2 years ago

“I ordered a custom cover for firepit. Came on time and fits perfectly. Unlike the covers I buy yearly for my grill, this cover is going on 5 years and still in very good shape. So you pay a little more up front, but it lasts years longer than the ones on Amazon. I ordered 2 more of these for my son and daughter who have the same firepit and they are lasting great. During summer months the cover is in 8 hours of sunlight.”

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Posted 2 years ago

“After purchasing our patio set, we could not find a cover that fit it's unique shape. We ordered a custom cover from Alco & could not be happier with our purchase. Not only is it high quality, it fits like a glove! The team took great care to make sure we had given the right measurements. Highly recommend.”

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Posted 2 years ago

“Very happy with custom product, delivery time, cost.”

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Posted 2 years ago

“Quick turnaround time for a custom cover and the only company I found willing to make a custom one for our L shaped sectional. Ours is a bit unusual since the corner has a pair of 45 degree angles to make the 90 degree turn. The process of taking measurements and working with their team gave a good sense that the cover would be a good fit. Having received it I am happy to say the cover is a perfect fit and it’s clear from the seams that it was a complicated cover to manufacture. We went with the heaviest material they offered and while it might have been a bit of overkill, I’m sure this cover will far outlast the previous one we purchased which had a less durable material at a higher price which we from the store where we purchased the sectional and it did not fit anywhere nearly as well as this one. Only thing perhaps worth noting is the cover is fabricated in/shipped from Afghanistan. So, if you order one, don’t be surprised when you get notifications from DHL saying your package from Afghanistan is arriving soon.”

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Posted 2 years ago

“Order seat covers for my tritoon front seats they fit good and and were made very well”

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Posted 2 years ago

“Cover was as expected size wise It has gone tru a hurricane and a strong coastal storm in the last 7 weeks with no issues”

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Posted 2 years ago

“The cover came in and we were pleasantly surprised. The cover looks and feels of good quality. The price was decent. Overall, we are happy and just placed a second order for another size we need.”

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Posted 2 years ago

“Very high quality material and workmanship. The cover was made to my exact specifications and fits perfectly. Very pleased with the product. Will defiantly use this company again. Graham.”

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Posted 2 years ago

“I just received my custom cover for my outdoor kitchen. This cover was by no means a a simple cookie cutter cover. While working with Alco we worked together to ensure the measurements were spot on. As a result I got a custom cover that I am pleased with.”

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Posted 2 years ago

“I couldn’t keep rodents out of my BBQ . I had a six sided zipped cover made and it works great. This cover is made extremely well , fits perfect and is completely water proof. This company was a pleasure to work with from ordering to delivery. Very satisfied with this product.”

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Posted 2 years ago

“Just make sure you know what you need for fit. But keeps water and dust out. Very happy with what I ordered.”

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Posted 2 years ago

“I had a custom cover made for my small 8'x5' V-nosed enclosed cargo trailer. The cover fit absolutely perfect! The 18 oz vinyl is heavy-duty and waterproof which should hold up well in Michigan winters. Could not be happier!”

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Posted 2 years ago

“The first order was not as expected. The color was wrong and the drawstring did not work as well as I was hoping for my BBQ table. I was disappointed. I called Jed at Customer Service hoping I wouldn’t get a lot of push back. Surprisingly, he wanted to make it right. We got the measurements adjusted, the color changed and he suggested a lighter weight for the cover since the weather is not as harsh in Virginia and thought a center slit instead of a drawstring would serve me better for my BBQ table. He even told me to keep the original cover instead of sending it back and thought maybe I would find another purpose for it. They didn’t charge me for the new cover either and that one turned out to be just what I wanted. I was so relieved that this company admitted that they had made a mistake and was able to fix the problem at no charge to me. I will do business with you folks again when I need a custom cover for sure. Thank you.”

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Posted 2 years ago

“The product arrived as described. The communicative staff made ordering easy.”

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Posted 2 years ago

alcocovers.com is rated 4.9 based on 1,636 reviews