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ALDO Shoes Reviews

1.7 Rating 129 Reviews
16 %
of reviewers recommend ALDO Shoes
1.7
Based on 129 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 51%
Accurate And Undamaged Orders
Greater than 43%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Returns Process
Could Be Better
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ALDO Shoes 5 star review on 27th June 2025
Christina Loots
ALDO Shoes 2 star review on 14th March 2025
ElbonyNicole
ALDO Shoes 2 star review on 14th March 2025
ElbonyNicole
ALDO Shoes 1 star review on 13th February 2025
Anonymous
ALDO Shoes 1 star review on 29th December 2024
Anonymous
ALDO Shoes 1 star review on 26th December 2024
Julian
ALDO Shoes 1 star review on 5th November 2024
Nader
25
Anonymous
Anonymous  // 01/01/2019
Robson store people is very unprofessional, I complained about a shoe that I bought 2days ago and I had a blister on my foot from wearing it once, anyway I didn't want a refund but I want to get a different one so they try to convince me that it will be okay so I left and will never be back
Helpful Report
Posted 8 years ago
I had the worst experience in my life buying shoes at Aldo. First, i ordered a pair of full price heels at the store because they did not have my size in stock. When the shoes arrived at my home, it was obvious they had been worn in already, returned, repackaged and sent to me. The bottoms were dirty, there were scratches and indents in the heels AND the right shoe had a sole insert left in it. I was beyond disgusted that I was charged full price for shoes that had clearly been worn and returned and not even repackaged properly. When I went to the store to explain what happened and for a refund, the lady acted like it was totally normal for the store to send out used shoes to their customers. To top it off, the store’s system was down so I had to wait about 3 hours for my refund. I was not offered any apology and no discount. I am disgusted by this store’s practice and apparent lack of respect for their customers. NEVER shopping here again and advising everyone I know to avoid dealing with this racket of a store.
Helpful Report
Posted 8 years ago
Placed two orders online for one pair of the black suede Cassidy shoes. First order, shoe had scuffles all around it, and my hands would turn powdery black each time i touched the shoes. Went to the mall, and showed the Aldo manager the defected shoes. She too couldn't believe how bad of a shape they were in. Unfortunately, the store did not have my size so we had to order it online again. When the shoes arrived the second time around, it was the same thing all over again. I just got these shoes in the mail too. Can't believe Aldo could make the same mistake twice, and all they can do is give you $15 off after spending almost two hours on the phone with customer service including waiting to get someone. Customer service and quality obviously is low on their list. Photos will speak for themselves.
Helpful Report
Posted 8 years ago
ALDO Shoes is rated 1.7 based on 129 reviews