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ALEKO Reviews

3.9 Rating 3,356 Reviews

96 %

of reviewers recommend ALEKO

Company Reviews

Product Reviews

3.9

Based on 3,356 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

ali.marks@alekoproducts.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 26th February 2024

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd September 2023

ALEKO 5 star review on 21st September 2023

ALEKO 5 star review on 20th August 2023

ALEKO 5 star review on 20th August 2023

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping takes too long. Still have not received my order. Ordered on 11/16/18, as of today, 11/26.. still no order received.”

“good operation , dependable , But housing hinge too easily broken , without any obvious reason . Needs to be strong , but flexible , to avoid breakage . I might of purchased too cheap a model . My gates are only 6'x6'light wt. wood . the only real strain is wind . Dick at rdrunion@aol.com”

“One of steel iron band”

“Duel gate opener Product is good. Optional items have problems. Exit want issues.”

“Getting the product in place without assistance is difficult due to the almost constant light breezes here on Cape Cod. The material is light-weight and "sails" easily. No instructions come with the product to indicate whether it may trimmed to fit around the brackets that support the awning mechanical assembly to ensure that the open side is directly under the fabric roller for the full extent of the awning. The tie downs at each end are about 18 inches from the end pocket. Not sure whether the pockets will stay in place when we experience gusty winds.”

“My order purchase ( 200 Net lights was sold out ) my money was refunded immediately!”

“Item was suppose to arrive on Fri, today is Mon & tracking says it will arrive on Tues”

“I ordered three 5x5 dog pens which I received. However, one of the packages was delivered a day later than the first two and had been taped because the packaging was torn. Needless to say, I had clamps and bolts missing once I opened it. Thankfully I was joining all three together so had the hinges I needed, but if it hadn't been for that, I would have been short. Aleko should add some extra just to prevent a possible shortage? Also rethink their packaging to make it more durable during transit.”

“I will say the support was very misinformed, I needed a limiting switch I purchased it then they said I burnt the mother board Well two brand new parts later and nothing works! Had to buy a whole new unit because of them José Valdivia”

“Talked to a young customer agent about delaying our order because of one item out of stock. You held the total order. The agent offered no options but to cancel ,after 5 days which, as a customer ,would have liked a better option. SO we cancelled the order.”

“I ORDERED A PRODUCT FROM ALEKO FOR MY POJECT / BUT BY THE TIME IT GOT HERE I ALREADY HAD A ELECTRICAN FINISH THE JOB. SO I HAD TO RETURN THE PRODUCT BACK. SORRY BUT AS FAR AS ORDERING ANYTHING FROM THEM THEY ARE VERY GOOD. IF I NEED TO ORDER AGAIN I WOULD.”

“Received awning,..not complete!! Called Aleko, finally after 3 calls, sending pictures and speaking with many people ...we received missing parts!Apparently the error was due to the holiday but the last girl i spoke to apologized and made things happen ..thanks!! I ALSO HELPED SELL ANOTHER OF THE AWNING TO A FRIEND AFTER THEY SAW MINE!! Great fabric, instructions are very poor !!!I”

“I still haven't used the sliding gate motor but I have installed the "V" tracks. Unfortunately, the concrete anchors are so cheaply made that they are unusable. My order was incorrect and it took a while to correct. The quality of the V-track wheels seems to be the best part of the system.”

“i got a camping cot from this online store, great deal shipping is fairly fast and product as described”

“Purchased a 13x10ft awning with the optional motor and it looks and works great. Price and quality are very good too. Only issue was with the included installation manual since it is horrible. Extremely small print, poorly written and useless. Found out many customers complained about the same issue. Was frustrated since I had to invest plenty of time searching and downloading a better manual from Aleko's website and even with that I had to search on youtube for videos that showed similar awning installations from other manufacturers. The motor also came with a miniature and useless manual that was really hard to read even with a magnifying glass and had extra parts that I never needed but were probably included for another awning and confused me for hours since they didn't fit anywhere. If you really want better customer reviews PLEASE INVEST ON IMPROVING YOUR INSTALLATION MANUALS and go the extra mile and CREATE YOUTUBE INSTALLATION INSTRUCTIONS.”

“Good”

“Good company. But I have had to replace 2 gate openers that broke”

“I ordered the optional support legs for my retractable awning. They were very difficult to extend and the floor brackets had to be modified to allow the legs to lock into place. Not sure how long they will last as they have a tendency to get caught when lowering or raising the awning. They do give the needed extra support for the 10X20 awning.”

“On a 3-5 day shipping according to the web site, it took 12 days to receive my order.”

“The product I received was defective. I emailed customer support and was answered by Charles Tillmon. He was very helpful and very prompt in getting back wth me for several days. He handled the situation as efficiently as I have ever experienced. Aleko product didn’t score real high but the customer service from Charles Tillmon was exceptional. I would definitely recommend someone to Aleko, because I know if there was a problem they would handle it.”

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ALEKO is rated 3.9 based on 3,356 reviews