“Unfortunately I didn’t read these reviews before ordering.. Where to begin, I’ve supported Alphalete for years because I liked the fit, but as the company has grown it’s just gotten worse and worse.
1. It clearly says at the top of the sight that if something doesn’t fit, you can return it, but after completing my purchase there is a red notification that 9 of the items that I purchased can’t be returned.
2. I have a screenshot of the page that says “allow 7-10 business days to RECEIVE your order” but after you order it says allow 10-14 business days for your order to be shipped.
3. It’s been 19 days now since I ordered, and still no tracking number has been sent to my email.
Overall one of the worst experiences I’ve had ordering online.”
“If there was zero stars I would have given that. Words probably won’t be able to describe my encounter with this company. Horrible experience as I followed the descriptions before ordering and tried a number of pieces from different lines - three of the six I ordered where too big and when I received my response email I was scolded and made to feel I’d done something horrible and should have known better. They said because it was a sale I could not return any of it! I only wanted to exchange for smaller sizes or a different line which is what every other company I buy gym clothes from has always allowed me and everyone else to do until I find my size allowing me to buy more. It was first time ordering so I didn’t know how each line would fit - again I followed the size descriptions but some where too big because they where from different lines as the sizing runs different for most gym clothing brands perhaps because made by a different manufacturer for each line. It looks like the sale this company was having was just meant to get rid of old inventory perhaps things that where not selling especially colors? and they won’t let you return or exchange on a sale. So hence not giving us a good sale….just using us the get rid of the old and be a sucker. These clothes are very expensive and from what I’ve read by other reviews not long lasting quality- the seams come apart. I will not speak well if asked by my fellow gym friends or for anyone asking which company to buy from. When word continues to get around perhaps they may stop this terrible treatment of their customers or may end up losing business. The reason we try on clothes is so we can get a different size or style and I should have been able to do so.”
“Horrible customer service, I bought a hoodie on sale quite a while back, it was never delivered to my house, tracking was never marked delivered. when I reached out to customer service, they just fought with me and told me that it had been delivered and there was nothing they would do. They wouldn’t refund my money or send me the hoodie I ordered to make it right. I could never find a way to leave a review, and I finally found this after remembering how awful it was trying to make everything right. This company is horrible. Do not let them steal from you like they did to me”
“Horrible customer service. They gave me a discount code that doesn't even work in Canada, it only works for US website.
The 10% discount code they gave me was a result of their wavy amplify seamless leggings which the told me to try to see if it "washes away". Obviously it didn't work and as a result no refunds. Just gave me a 10% off code which never worked in Canada. I ordered these "wavy legging" from the canadian website and I emailed support from Canada. Why would they sent me a discount code which I cannot use in Canada? It doesn't make sense.
I emailed them about the discount code not working and they went ahead, without informing me, that they used my code towards a 3 item purchase I made on their US site. I never even wanted to use my discount code on such a small order. I wanted to save it to use the code on my bigger order from their Black Friday sale.
Customer service basically said once the discount code has been used, then it's non transferable. But I never even wanted to use my code. So basically they "stole it" so I couldn't even use it whenever I wanted to. They never informed me the code was valid only for the US website either.
I told them their customer service was horrible and I had been a loyal customer for many years and they turn around and treat you like trash if you ever experience any issues. They also didn't care about what I said about their customer service.
I will never buy from or support Alphalete again. If you have issues, then good luck. It will cause you alot of stress and headache. They don't care about their customers and just want your money. Returns are not for free either. Products are not cheap. Sizing is not always accurate and consistant.
They never answer DM's on IG. If you submit a ticket for an issue, could take more than a week.
I don't recommend buying from this company. I would give it only 1 star for cute style of products and okay for quality on certain items. Customer service is zero stars. Beware.”
“The worst customer service I have honestly ever experienced. Return policy is ridiculous because they deny things out of your control. I’ve submitted multiple tickets and no one has responded. I would NEVER recommend their product solely because of their customer service. I’m planning to contact my bank to let them know that I returned the items and have not received my money.”
“I would give 0 stars if I could. They refuse to refund me for "damaged products" even though I just ordered the wrong size and never took it out of the package? Christian G. and the whole Alphalete entity is a scam”
“Still waiting for my delivery. Been 2 months. There is zero customer service.
They email back after 5 -6 days and are vague and condescending. The clothes are cute and up but thats about it. They tried to blame me saying maybe my address couldnt be verified or I wasnt home, LOL I've ordered from them before with the same address and there was no issue then (it still took an incredibly long time even then and where I live is relatively close to where they ship from so why it takes so long is beyond my comprehension)
Save your money or buy from gymshark or literally anywhere else.
Alphalete is a joke.”
“First time buying Alphalete. Tried on my Amplify leggings for the first time and they ripped instantly. Such a waste of money I didn’t even get to wear them. I’ve heard such good things so I’m super disappointed and worried that I won’t get my money back or a replacement.”
“Customer service is appalling. Have been trying to follow up on an order that could not be fulfilled for 2 months now. Still no refund or response. They literally rob your money then ghost you. The shipping time is also terrible. Very disappointing.”
“Just all around an awful company. Shipping takes weeks or even months. Imposisble to contact customer service as well. The discount codes also never seem to work and they’re just scamming people.”
“Garbage customer service. Incredibly slow response time. Quality of products are off the charts, but 1 star for the truly horrible customer service that I have experienced more than one time.”
“There was a hole after just one hour of wearing there amplify leggings. $72 and they won’t even take the leggings back or issue a refund bc there policy is strict! Also customers service never got back to me it’s been a week.”
“Ok. So we waited weeks for the new OG revival legging. Let’s say disappointed. Material is see through, feels like nylon stockings and I’m sure they are about to rip. Nothing compare to the original OG. I supported Alphalete because of commitment to quality. Please don’t skim on what made the brand great and go back to the quality that you are known for. Such poor quality does not justify the price point. At the gym now and so upset that I had to write this review. No support, waist rolling down…Do better and I need a refund.”
“I ordered an orange pair of biker shorts. They looks comfy and I was so excited. But they’re so SEE THROUGH. I tried to contact them to get a refund and they will not. I would like to add, on their website they say 100 satisfaction guaranteed and 60 day hassle free returns. WELL GUESS WHAT... THATS A SCAM.
They said see through isn’t consider r a defect. Okay? Well what women would want to workout with shorts they can’t even leave the house in. And they also mentioned we didn’t say the shorts were squat proof. Well.... I didn’t know standing was considered squatting. PLEASE DONT BUY FROM ALPHALETE.”
“I placed an order with them, realized that I had an extra item in my cart that I didn’t mean to buy and immediately put in a request to cancel it. 4 days later, the package is being shipped to me. I contacted them again and they said that there was nothing they could do. I am now expected to pay border fees for a package that I don’t want just to be able to return it or sell the items to get some money back. They ignored my cancellation request and now I’m being forced to pay. I am very unhappy with Alphalete.”
“I recently purchased 2 pairs of joggers from this site, total was 148 CAD after shipping (119.30 USD). I am now being asked to pay 75$ for duties on this extremely light product. I am supposed to pay 18.50 USD (23 CAD) for shipping and an extra 75$ CAD. This total of 93$ CAD of travelling fees for a product that is 125$ CAD in total (purely the product). This is ridiculous, be careful before purchasing from this company.
EDIT: package showed up today with now 81.37$ for duty fees. This puts up my total (shipping + duties) at 104.37$ CAD for a package valued at 125.00$ CAD. Do not buy from this site.”
“I ordered three pairs of shorts from Alphalete at the beginning of February. I am giving them the benefit of the doubt, that they are facing some border issues between Canada and the US. However, I have not received my shorts yet and I have been waiting for weeks. I have been waiting patiently for my order and suddenly, they refund it without my consent.”
“I ordered from Alphalete on February 6, 2021. It is March 21, 2021 and my order hasn’t shipped. Customer service doesn’t get back to me. Worst company to deal with. How can they make keep making new launches when they haven’t even shipped from their past launch?
They will steal your money.”
“Ordered three pairs of legging in December for my Daughter. By mid-Feburary, one pair has become see-through and another has started coming apart at the seams. Paid too much for this workmanship. Filled out a complaint to the company and waiting on a response. There is no number to talk to anyone.”
