Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.51

1.5 Rating 590 Reviews

9 %

of reviewers recommend Amazon Canada

Company Reviews

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Metrics

1.5

Based on 590 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 1 star review on 16th December 2025

Paradigmrecoveryfirm (AT) Gmail.....com

Amazon Canada 3 star review on 28th February 2025

Douglas Turski

Amazon Canada 1 star review on 17th February 2025

Anonymous

Anonymous // 01/01/2019

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“My return was delivered by purolator to rocky view Alberta. Amazon is claiming they did not receive it when there is proof they did and will not issue me my refund ATT002501485”

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Posted 2 years ago

“Terrible amazon customer service!!! I called them several times on October 21stand 22nd regarding to a request to return un defective item and they have no willing to help me and solve the problem. They are hanged up the phone several times and didn’t solve the problem. As a customer service they don’t deserve even half star.”

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Posted 2 years ago

“I and my wife bought a Truck Garmin GPS , 8’’, LMT for almost $800. When I received the product, it would not turn on . I tried to charged but it would not charged. So I asked Amazon. Ca to send me the bar code to send it back. When I got it I went to UPS and they told me I had to pay $52 to send it back and that I should insure the package since it supposed to be a valuable package for $30 more. I had to pay $92 for a nonfunctional GPS ( probably I was not told about it). It was not my fault that Amazon. Ça send me a damaged item. I am so upset, since I trust Amazon. Ca and they send me a piece of junk. And I could not use it in my trip. I also lost my trust to Amazon.ca!”

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Posted 2 years ago

“Terrible customer service. Not solving my problem nor answer my question. Instead, the chat agent simply end the chat in the middle of the conversation! Extremely rude!”

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Posted 2 years ago

“Constantly late shipping. Most recent order was prime shipping, 2 days. 2 weeks later the item had not shipped and Amazon said it would ship in 2 days after calling in 14 days after ordering. No more Amazon for me!”

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Posted 2 years ago

“The book I ordered from Amazon was received within a few days. However, the book was received in damaged condition - one corner dented in. Shipped and sold by Amazon. Lesson learned - buy books through and pick up at a bookstore where you can see what you're getting.”

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Posted 2 years ago

“Horrible customer service. Bought a product. Was told by customer staff i dint need to return product amd i would get refund. So i donated the product. Because i did that i didnt get a refund. Amazon refuse to take responsibility”

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Posted 2 years ago

“I have complained to customer service at least twice and been told issue would be corrected. Shipping instructions state "MUST BE LEFT BETWEEN DOORS" I order expensive items and packages are still left on the porch.”

Amazon Canada 2 star review on 25th September 2023

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Posted 2 years ago

“I tried to post a review because I was so disappointed in the delivery of my product and they wouldn't post it.”

Amazon Canada 1 star review on 23rd September 2023

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Posted 2 years ago

“1. Horrible customer service 2. They will take your money by a certain date if you don’t fill out an incident report on time (from an order that did not come) - I’m not joking either, I was shocked to find they won’t refund you for their error if you don’t fill out this report on time 3. Horrible customer service 4. I can’t wait for my refund so I can cancel my account. GOODBYE AMAZON. YOUR RUDENESS WONT BE MISSED”

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Posted 2 years ago

“I had REQUESTED packages to be delivered to the tenant. I would not have requested this had I or my husband not been home. The delivery driver DID NOT KNOCK! I was barely able to hear some rustling at the door of the apartment, went to check and there the packages were. This is UNACCEPTABLE.”

Amazon Canada 1 star review on 17th September 2023

Helpful Report

Posted 2 years ago

“When u cancel your item(s) before they are shipped they are suppose to Not charge u. Today I called for my same day shipping and I still hadn't gotten a shipped notification for the item by 3:30pm and so this was mu last straw with them. I called to cancel the order AND my account and the girl says OK. I get 2 notifications 1 that they cancelled the account and the second they shipped the package. Literally right after I got off the phone. Despite me asking to cancel it. Not ONLY that the package I was suppose to get same day shipping is now set to come for tomorrow. So they pressed ship right away to get the last few dollars out of me and set it to be delivered for a day I won't be available and won't be all week now. Talking 2 "supervisor" said there was nothing he could do and I told him angrily 3 times the policy wasn't shipped and according to their policy u can cancel it, also the package is guaranteed for 1 day shipping since it said it was processed and yet they now have it set for the next day. Absolutely scammers. And thieves. Never again. Costco is cheaper for the things I need anyways without having to wait all day 8 am-10pm or worse for 2 or 3 days 8 am-10pm for your parcels that are guaranteed but never come on time. Also the "supervisor" sends me an email the package will be returned to them. Then they have to Inspect it and only THEN Give me a refund. So it could get damaged in the truck, me not even seeing the package and then once processed could take 5-7 (3-5 for bank and around an extra 2 for them to process it themselves) business days to get the money back. WHY WOULD A LEGITIMATE COMPANY TAKE THE MONEY IF I ASKED TO CANCEL THE PRODUCT?! Oh right. They did that to get a few measly bucks. Jokes on then if they send a driver out 1-3 days they waste their delivery guys gas coming to a apartment that is going to get sent back.”

Amazon Canada 1 star review on 9th September 2023

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Posted 2 years ago

“Aujourd'hui le 7 septembre 2023: SERVICE CLIENTÈLE POURRI!!!!!!”

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Posted 2 years ago

“Amazon wants clients to talk to a computer ( not happening ). The client services employees are not trained to deal reasonably with clients concerns. There is no consistency at all within employees. They can barely understand and communicate but all have the same boloney answers and the only consistent part of dealing with Amazon. Amazon have specialists that have no better answers than the regular client services employees and never can do any better to resolve any issue. No one at Amazon is accountable for anything. Just the same repetitive boloney answers to any problems with any orders. Shipping for prime clients does not mean it will be delivered to your address , just a bunch of garbage. The end of this client services employ very rarely help to resolve most situations. But amazon just keeps moving forward but very rarely accountable for their really really bad service while clients pay a premium to be an Amazon prime client.”

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Posted 2 years ago

“At one time Amazon was the site to go and buy any item that a household needed. The last couple of years Amazon has parked itself in a toilet. The one time quick delivery and customer input was indeed incredible, quick efficient and succinct. Whatever has happened to Amazon the last couple of years is unfortunate. Customer service that is out of touch with reality, totally removed from the service that at one made Amazon great. I am absolutely disgusted with Amazon, and being an 80 year old man I respect talking to representatives who know what they are talking about. For me there will be no more Amazon--my future business will be done with Ebay.ca. I have always had success when dealing with Ebay. One last time Amazon--you disgust me!!!!!!!!!!”

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Posted 2 years ago

“Very disappointed. I am a huge Amazon shopper, telling everyone how great it is as there is no issue with returns ever. Well, on the most expensive item I have purchased on Amazon: item shows I asked for a refund, I sent the item back, the item was received by Amazon... but no refund. I was told to wait and wait. Finally, told to connect if no refund by Aug 27th. Today is Aug 27. I am told an email will come for me to fill out an Incident Report. Ridiculous. All info is right there. Waste of my time. However, I fill it out, and then keep getting other emails asking for me to fill out an incident report: for items never received. *sigh* So had to explain yet again the whole situation. The fact that at this point, instead of getting me my refund, they are asking me to answer questions that are clearly there for this purchase refund is baffling. And I have spent probably over $5000 on Amazon in the past month. I would expect way better customer service dealing with this expensive return that is not arriving. And why did I return this item? It was listed as new, and when it arrived it did not work (Oculus VR goggles), and so used that lettering was worn out. So this was a scam by the seller to start with, and now I just can't seem to get my money back. Very disappointed to say the least.”

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Posted 2 years ago

“Haven't received a single order (7 or so) since Intelcom got their hands on them. They keep taking Post Office address orders, that they cannot deliver and all of a sudden tracking says 'delivered'. Can't even mention this in the review or it's rejected. Can't get a refund. Can't return something I didn't receive. Cancelled my membership after about ten years.”

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Posted 2 years ago

“I had to buy a dash cam twice, the first camera turned on and off by itself, I had to return it, the second dash cam I bought again , was used and the wires were open and even the memory card of the pervious persons was there and not deleted. Amazon did not even bother to check this camera before resend it. such things makes customers unhappy and worrying about future purchases.”

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Posted 2 years ago

“Their customer service/support is great, but I’ve had so many issues with delivery. Packages not showing up, packages being left at the wrong location or the driver was too lazy to bring the package so they make up a fake door claiming that’s my home. I am canceling my account!”

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Posted 2 years ago

“I recently had a less-than-stellar experience with Amazon. I ordered a gift with the added touch of gift wrapping, intending to give it to my friend tomorrow. To my disappointment, the gift arrived without the promised wrapping. When I reached out to customer service, they said they couldn't resend the wrapping and instead just offered a refund. I wasn't interested in a mere $4.49 refund; I was hoping for a reliable and efficient service, especially given the importance of the occasion. Quite let down with this experience”

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Posted 2 years ago

Amazon Canada is rated 1.5 based on 590 reviews