Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.48

1.5 Rating 546 Reviews

8 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.5

Based on 546 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 3 star review on 28th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I changed the delivery date but that was ignored and they attempted to deliver anyways, which would have been fine except the delivery driver also ignored the instructions to deliver to the back door and leave it there, instead he parked on a major highway blocking traffic and tried to get in the locked front door before giving up. Which would have be fine if they simple delivered the product today but they went for the trifecta and after ignoring the delivery date change and delivery instructions someone managaed to damage the package as well. When I told amazon customer service this wasn't acceptable and asked why it happened the answer was "we don't know, the delivery service is independent and once it's been shipped we have no input", then couldn't answer why there was an option to change delivery dates if they didn't have any input any longer. They failed to offer any solutions other than having me wait for weeks to be returned and refunded. They take no responsibility, they do nothing to help their customers and they lie outright to try and manipulate the situation. Truly a horrible company but it's my fault for shopping with them for the convenience and now being screwed over at significant personal cost. Always keep in mind that amazon is not reliable or responsible and should only be used for things that don't matter as it's too much of a risk for anything you need.”

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Posted 2 years ago

“Waited all day yesterday for my package. I got a guarntee delivery date. And by 10pm it will be here But Once 10pm rolled I still never got anything nor was the item even shipped yet The next morning my delivery date changed and now my new delivery date is a week from now . So much for guarantee delivery 🤦‍♀️ so annoying”

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Posted 2 years ago

“I was in disbelief when customer service twice hung up the phone on me when I asked them for my refund back to my credit card as they lost my package for the 4th time. I can't believe I am writing this as I always thought their service was top-notch until today. The first time I ordered a package, it said it was 'undelivered' so I called them up and they gave me a gift balance to order it again. The second and third time, it was delivered to someone's home (They showed a picture of a home that wasn't mine). I submitted a report, added extra delivery instructions, and they assured me it will go to the right address this time. The fourth time, there was no picture and it said it was handed to a resident. When I received that notification, I immediately called them and said who did you give it to as it sure wasn't handed to me. They told me to wait 24 hours and then call back. When I did, they told me: "the unusually high number of lost orders that you have reported exceeds this occasional expectation". I kept saying I didn't receive the package and they basically called me a liar, refused a refund, and hung up. Not once but twice. I called my credit card to report that transaction and disputing it with my credit card as I speak. The credit card company told me if they didn't ask me for a signature then there is no proof it was handed to me. The way they dealt with me was the worst way a company handles the situation. Never using AMAZON CANADA AGAIN.”

Amazon Canada 1 star review on 15th October 2022

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Posted 2 years ago

“AMAZON IS GETTING TERRIBLE WITH CUSTOMER SERVICE, LOST THE LAST 3 PACKAGES I HAVE ORDERED CAUSING STRESS INTELCOM LOST MY PACKAGE AGAIN AND NOW I HAVE TO CALL AND WAIT ON HOLD, SHOULDN'T AMAZON RESEND THE ITEMS? THE SUPERVISOR WAS USELESS AND QUITE RUDE. OVERALL NOT HAPPY ANY LONGER WITH AMAZON WILL TAKE OUR BUSINESS ELSEWHERE”

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Posted 2 years ago

“Amazon currently has a massive glitch. When you cancel an order you can still be charged, I believe this will happen if the order has already been started and you cancel while the Order is being filled at the Amazon warehouse. Then it’s nearly impossible to get your refund. The transaction disappeared on my Amazon account but still shows deducted from my bank account with zero refund. Because the transaction disappeared from my Amazon account, there’s no way to get my money back from Amazon except to do a reversal with my bank. It’s a real hassle. I wish there was a better way. It’s literally causing me too lose sleep and so much stress. It’s been forever and still fighting.”

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Posted 2 years ago

“From good, bad to worst. When there are issues, trying to contact Amazon is extremely difficult. These past 2 weeks keep getting the wrong items and all cause by Amazon, Fulfilled by Amazon From Outside Canada, they can't picked and ship the right items. Tried reaching out to Amazon but not possible, Sent messages and not reply back. I have another order that is still pending to arrive since Friday and now it's Sunday and never got my order. Not sure what's going in with Amazon, very poor service overall! Not getting as per advertised, not getting as per schedule, even when putting true, no vulgar ect reviews about a purchased, Amazon Do not post it because it's the truth! Sometime no issues but when they're are, the only thing is to return & re-order and then get the wrong thing more than twice, it's too much.”

Amazon Canada 1 star review on 9th October 2022

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Posted 2 years ago

“I ordered an item yesterday and immediately realised it was a mistake so I naturally requested a cancellation without wasting anytime. The only message appeared on my profile was" attempting to cancel we will inform you by email" Today having seen no reply or any sign I spoke to a customer agent who said it was not possible to cancel, very disappointed and don't think this site is worth my money. Thanks God we have enough choice so deleted my account and moving on to find a normal customer satisfaction oriented company for my future purchases.”

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Posted 2 years ago

“Customer Service i terrible. I cannot get the right service. Instead of getting help. I get stress and frustration asking for help. Customers service agents are not well trained. Not knowledgeable enough. Low comprehension. They cannot understand the concern. You have to explain 3-4x before they get it and still provide a different resolution.”

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Posted 2 years ago

“One of Amazon associates gave me wrong information and now I'm paying the price. Cost me over $300 do to wrongful information. I even have it in writing by the associate and Amazon says too bad your loss. Not everything is as good as it seems. I will not be returning...TERRIBLE”

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Posted 2 years ago

“The customer service is beyond rude. I called Amazon Canada to track a package I ordered almost 4 months ago and still haven’t received. They have been short with their answers, don’t care to find out how they can help resolve issues. They don’t even speak English enough to be able to do their job effectively and hang up in your face. I called back and spoke with a supervisor. I told her I wanted to report the person who hung up on me and wanted a call back from management. I was told they would make a request for me but couldn’t guarantee a call back. This is how much they care about their customers. They are a joke. Horrible customer service.”

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Posted 2 years ago

“after purchasing and reviewing almost 500 of my purchases. this is the message i got from amazon today ( We apologize but Amazon has noticed some unusual reviewing activity on this account. As a result, all reviews submitted by this account have been removed and this account will no longer be able to contribute reviews and other content on Amazon. If you would like to learn more, please see our community guidelines. To contact us about this decision, please email customer-reviews@amazon.ca.) i have no idea what they are talking about but i can't write reviews anymore. no explanation, nothing.”

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Posted 2 years ago

“When u don't receive your order but they treat you like a criminal They ask me to get a police report for an undelivered microwave. It states black on white it was delivered in the wrong city!!! The police have better things to do then to run around searching for a microwave”

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Posted 2 years ago

“My product was not shipped in time.. was supposed to get it within a day and turns out when I was supposed to get it yesterday it’s late it only got shipped out today instead of my one day shipping like it’s supposed to”

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Posted 2 years ago

“Since at least 6 months back Amazon has changed their policy for Prime members, now quite frequently they are adding shipping costs or if you want to buy the same item one day shipping would cost you more money than 3 or 4-day delivery for Prime members I think it's time to look for local suppliers, And the customer service it's not the same as it used to be.”

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Posted 2 years ago

“My account was hacked, which was verified by Amazon, and an unauthorized $200 Sephora gift card was purchased by the hacker. I have been fighting tooth and nail for refund, and though Amazon has taken my money from my bank, they have refused thus far to reverse the transaction and issue a refund. I have called them over 7 times now and have been met with a brick wall each time. It is the absolute worst customer service and refund policies I have ever encountered. I was the victim of a fraudulent purchase and account hacking, and yet they refuse to rectify the situation. I will never order from Amazon again! No refund to date has been issued and this incident happened over 2.5 weeks ago.”

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Posted 2 years ago

“Prices are way high comparing to other platforms and websites - before writing this review, I have called Amazon customer service especially to complain about that, and the weird thing is that they were surprised that their prices are higher than others .. but mo action taken unfortunately so I changed to ebay and other e-commerce platforms”

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Posted 2 years ago

“WARNING TO ALL!! NEVER BUY GIFT CARDS OR RELOAD A GIFT CARD BECAUSE IF AMAZON DECIDES TO CLOSE YOUR ACCOUNT FOR SOME BOGUS REASON THEY WILL NOT GIVE YOU THE VALUE OF YOUR GIFT CARDS BACK!! I DID NOT RECIEVE A DELIVERY AND I HAD PROOF FROM ASL DISTRIBUTION AND I ASKED FOR A REFUND TO BE A GIFT CARD ON THEIR SITE TO RE BUY EVERYTHING, I DID GET THE REFUND AS A GIFT CARD AND THE NEXT DAY THEY CLOSED MY ACCOUNT STATING I REFUND TOO MUCH AND SAID THAT ITS PART OF THEIR TERMS AND CONDITIONS , I ASKED FOR THE VALUE OF THE GIFT CARD BACK AND THEY SAID NO TO ME STATING IT BELONGS TO THEM NOW!! WOW THEY ARE STEALING THIEVES, I WROTE TO JEFF BEZOS AND HE COULD CARE LESS ABOUT IT!! PEOPLE DO NOT TRUST THIS STEALING FROM CUSTOMERS COMPANY , THEY ARE CRAZY BEYOND BELIEF! DO NOT EVER GIVE THEM THAT KIND OF CONTROL BY BUYING A RELOAD GIFT CARD OR PUTTING YOUR REFUNDS AS A GIFT CARD BECAUSE THEY WILL STEAL OT BACK EVEN IF ITS LEGITIMATE!! DO NOT TRUST AMAZON.CA FOR ANYTHING, GO ELSEWHERE OR JUST USE THEM AS A LAST RESORT!! THEY ARE SCAMMERS!! AND MANIPULATIRS!! $196.00 DOLLARS GONE!”

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Posted 2 years ago

“I’m about to stop ordering all together from amazon. And I will do all Christmas and birthday shopping with them. I’m sick and tired of their drivers. We have 3 dogs. That bark. Surprise surprise. Never once in my life have dogs gotten out of this yard let alone bothered anyone. Their drivers don’t like dogs. Sure. Whatever. But now they aren’t even delivering my packages because they don’t want to approach a house with dogs. 5 times I have had to run outside to tell them to give me my packages. They don’t speak much English other then dogs. I tell them the dogs are in a fenced yard and never once gotten out or attacked anyone, ever. 5 times this has happened!!!!!! Now today I left them inside as much as possible because I knew my package was coming and I needed what was inside. One dog went out and they wouldn’t even go to the mail box, which is obviously outside the yard. If you don’t like dogs or are terrified that much don’t do deliveries. Possibly why I haven’t received packages in the past. 7.7 million house holds in Canada have dogs, maybe choose a different job !!!!!!!”

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Posted 2 years ago

“Amazon delivery is very good. Now the not so good!! I called Amazon only to find out their toll free number had been replaced by a phone pay for use charge. I was trying to obtain a refund on a shipping charge and went through various automatic responses from them that were no good for what I was needing! At some point another site called "Just Answer" came on my screen and gave me a temporary password to continue with them. Something did not seem right with this as I already had a password with Amazon and did not continue any longer with them .I did not enter the temporary password anywhere and just turned off my computer. Now the real issue! This morning I checked my credit card and have three charges totaling $123.29, as a preauthorized payment with part of this being recurring as a monthly for a membership! I gave this company NO information so I assume that would have had to come from Amazon. I cannot believe that Amazon would pass my credit card information to a third party, however I can think of no other way of them getting it. Just Ask has over 2,000 complaints through the Better Business Bureau, I believe, in California and these people certainly appear to be scammers!”

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Posted 3 years ago

“uuseles website, only cares about what its own creators desire”

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Posted 3 years ago

Amazon Canada is rated 1.5 based on 546 reviews