Amazon India Reviews

Name: Amazon India
Rating: 3.87

3.9 Rating 1,777 Reviews

75 %

of reviewers recommend Amazon India

Company Reviews

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Metrics

3.9

Based on 1,777 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 1 star review on 30th April 2025

169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Difference between the gaints Amazon and Flipkart with Snapdeal: Amazon and flipkart could not deliver almost all of their product to me, while snapdeal could deliver almost all of their product to me!”

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Posted 4 years ago

“I just wrote a review about a negative experience with a seller on Amazon and they didn't submit my view. I went onto mention Amazon never resolved the issue either. During COVID19 I bought some containers from a seller who sent me wrong sizes and different lids. The seller never got back to me and Amazon offered me RS30.”

Amazon India 1 star review on 8th July 2020

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Posted 4 years ago

“I was so disappointed with Amazon India service. I ordered a Mobile with prepaid and waited 10 days. But the item was returned to the seller from the place where the delivery place just before the scheduled delivery date. Spoke to the customer service agent but he wasn’t clarified with his response instead of saying the money will return to you and I can order again. It happened today and I wanting my money back ASAP and will never purchase or recommend amazon India.”

Amazon India 1 star review on 6th July 2020

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Posted 4 years ago

“Amazon India is not responsible for delivery and quality Agents are not going through delivery point My parcel 20days late And I’m collecting in a local bekary”

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Posted 4 years ago

“I have ordered a mobile from Amazon. But i didn't receive it, delivery boy is not responding to the calls. Customer care number is also not connecting. If you are not able to delivery the product in time just update it in one day before not before 10 minutes.”

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Posted 4 years ago

“Please start telling if products are Chinese or Indian and how much content is Indian.”

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Posted 4 years ago

“Pathetic service by amazon, product is not delivered even after delivery and there has been no update on delivery, its has been dispatched from a place 9 days ago but there has been no update where it has been reached and at the end of day they just cancelled the order. Even did not refunded my money.”

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Posted 4 years ago

“Amazon::customer::care::number (7595-838731)//(8388-925910)==24=7= available all day and I have a great day today to ytyyyyyyy”

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Posted 4 years ago

“ADVERTISEMENT DURING COVID-19 SHOWS DELIVERY GUY WEARING PPE KIT THEY DON'T WEAR IT AND I DON'T EXPECT IT BUT why WRONG ADVERTISING. It's absolutely unethical and unececcasary they may give good price good service but wrong doing should never be allowed”

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Posted 4 years ago

“I was ordering and thet cancelled my order twice. Once after sending me a confirmation. I was shopping internationally.”

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Posted 4 years ago

“When every other online portal is giving delivery in current situation, Amazon is just too scared and has their own theory and philosophy about not delivering. They however are delivering across the road. As if across the road as the pin code changes, so does the corona scare. I feel it is all hype that Amazon has created. I have decided to leave Amazon.”

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Posted 4 years ago

“Amazon denied to deliver the product which was already in the Destination Amazon hub from past 6 days. It was a prepaid parcel. I have been contacting the customer care service from the past 6 days, and every Amazon agent gave me the same reply that the parcel will be delivered but it's facing a delay due to the current scenario (Covid-19). They asked me to trust Amazon and assured me that the parcel will be delivered. But after 6 days when I am still waiting for my parcel to be delivered I got to see that my parcel has been cancelled by Amazon without even informing me. That is really something disappointing. One thing I would like to add that Amazon must upgrade their customer care services. Because each of them speak different issues. Very Poor service. A high reflection of unprofessionalism. HIGHLY DISAPPOINTED!!!!”

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Posted 5 years ago

“I had placed an prepaid order in March 2020. Still did not receive the item. It is just showing dispatched. Amazon app does not provide any option of cancelling the order and mentions that the return date has passed. I fail to understand, if I did not receive the item how would there be a date as per return policy. The contact us option sucks. They offer a callback, phone rings and it auto disconnects within 2 seconds. The chat option does not provide any help either and goes on in loop without resolution. Overall pathetic service. I just want clarity on where my item is or need a refund. It's that simple. Thanks”

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Posted 5 years ago

“Order # 404-2597577-6961148 Dt 22/5/2020 Bournvita 750 gm received completely set as brick & can't use. No replacement/ refund policy for unhegine supply is clear wastage of money .”

Amazon India 1 star review on 30th May 2020

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Posted 5 years ago

“Their product delivery is too long. I do not know why they have a customer service- it is useless. Lastly when you cancel anything, it takes so long to get the refund and sometimes it never show up on your card.”

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Posted 5 years ago

“I have used Amazon in several countries. For the last two months I have been using Amazon for purchase and delivery in Noida, UP. Positives - (1) I get an email notification of delivery (2) I receive a phone call from the delivery agent (they are not allowed to come to my address and have to deliver at the gate to our sector) (3) no damaged deliveries Negative - **everything is delivered separately**. I get 2 to three SEPARATE deliveries from Amazon in one day. For a world leading logistics company this is absolutely pathetic. In 45C heat I have to trudge to the colony gate 3 times a day to collect my deliveries just because the ““logistics” company does not understand consolidation of delivery.”

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Posted 5 years ago

“I paid for 20 packets of biscuits but they delivered 12 and didn't return the rest of the money.”

Amazon India 1 star review on 24th May 2020

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Posted 5 years ago

“I am so frustrated. These people return stuffs without checking. I ordered things for donation and they returned it stating that nobody was home. Liars.”

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Posted 5 years ago

“We order 10kg discovery fish food vide Amazon order no 40828665197189120 seller taiyo pet products Pvt Ltd, mistakenly they sent only one kg When contacted with Amazon they give Mobile no of suppler, when contacted them they immediately respond and aggree to send balance product immediately Now complaint solved Thanks to Amazon and seller for immediate response”

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Posted 5 years ago

“Order not delivered Order no.#171-3860398-5175568 placed on 29th April 2020. Mailing customer care is a waste of time. One mail says they could not call me since they dont have my no.When I gave my no, the next mail says they have no provision to call Trail mail in response followed by every other company is deliberatley blocked here so that each mail goes to a different customer care staff. Absolutely disgsusting.”

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Posted 5 years ago

Amazon India is rated 3.9 based on 1,777 reviews