We're sorry to hear that you haven't received your new order yet, Lori. Few orders this month were delayed in transit due to some unforeseen circumstances. However, we are glad to see movement in your order and it's current expected delivery date is May 28, 2025. If you need further assistance please reach out to our customer experience team, they'll be happy to help!
“The medium fit great for me, except the waist was tight & uncomfortable. (If you have a smaller fit waist, you'll be fine) The large would've been too big in the seat.
Returned for store credit.”
Thank you for your feedback! We're glad to hear that the medium fit nicely, but we're sorry that the waist was tight and uncomfortable. We understand how important it is to find the right fit, and we really appreciate your honesty. If you have any questions or need assistance in the future, don’t hesitate to reach out.
“Love their clothes finally found some clothes that fit me perfectly. My only issue is that it takes too long to receive my products. I wish their delivery system was faster. He charged me seven dollars for delivery. I expected within 3 to 5 days not two weeks.”
“Have you ever raised your arms without revealing your happy trail and then thrown your tshirt in the washer, then dryer, then put it on, raise your arms, and no happy trail? This finally happened for me with American tall.”
“I was really happy until I purchased two blouses--they shrunk and I never got to wear them. When I look them up on the website, the were no returns. I didn't purchase them that way and I even paid more than the price listed. So unhappy. I thought I had found a place to find clothes for work. But I am looking elsewhere now. Sorry!”
“Love! Great lighter weight puffer jacket. Packable makes it perfect to keep in my football/baseball-bag for watching kids sports in spring and fall when temps can change fast during games (we’re in northeast US). It has gotten a lot of use already (and compliments). So comfy and love the length - and that sleeves make it past my wrists!”
“I like the fit of the jean, the only thing is the fabric is a bit thinking than a traditional demin feel and a bit scratchy feeling. Not typical of a quality denim fabric.”
“LOVE your comfortable and stylish giraffe pants in a world where most apparel is built for zebras! I'm actually between sizes Tall & ExtraTall, so I get XT and hem them up a little.”
“The pants are all I asked for. The return of first two pair(my bad for ordering too small)
was seamless.Returned because It was first time customer so didn't know how they fit. Very pleased overall. Thx Ken”
“Terrible product. Washed in cold water as instructed, and it shrank so much that I can't wear. I complained about this some ,time ago and never got a response. You should remove this product from your site. Reviews from other clients report the same problem.”
We're truly sorry to hear about your experience! We understand how frustrating it can be when a product doesn’t meet expectations. We couldn't find any previous ticket regarding this issue, however our customer experience team has reached out to you on your registered email address. Kindly work with the them so that we can provide you with a quick resolution.
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