“The products are good but the customer service is not. Once you manage to hook up with a real person, the service is OK, but prior to that, it's horrible. It's no small accomplishment to contact a person and you are not allowed to actually speak to a person ever. I'm also disappointed that a company called American Tall sells only products made in China. Also, sizing is wildly inconsistent and there is no way to know that until you try on the clothing.”
We appreciate the feedback, it will be forwarded to the concerned teams. Our AI Assistant is helpful for commonly asked questions, however, is ready to pass you off to a live agent (within working hours) or create an email ticket if prompted.
Additionally, we understand it can be difficult to find your size while online shopping, so we offer size recommendations from our Fit Experts! Please feel free to reach out to our customer experience team, they'd love to help!
“This will probably come across as cliche to say, but American Tall has changed my husband and my life. I’m 6’ tall and my husband is 6’8, so naturally clothes were not created to fit us. Also, being teased in middle school for wearing ‘high waters’ has always left me insecure about my pants not being long enough. However, ever since finding this company, I never had had to worry about length or pay extra to have the length taken out. It’s incredible to buy clothes online, and then when they come in, they actually fit you. I’ve recently started buying all the work trousers/pants for my corporate job and they are insanely comfortable on top of being a great length. I’m only needing to buy the ‘tall’ even for flats and I buy the ‘extra tall’ for pants I plan to wear with heels. This brand is fantastic and I am so thankful for them. I’ll be a lifelong customer, no doubt.”
We're sorry that the material isn't what you were expecting. Thank you for your feedback. Please contact us if you would like suggestions for other styles you may prefer.
“Great to find a new option for tall people. Many stores have discontinued their tall options so very pleased to have this one!
Speedy delivery and great quality...I am an instant fan.”
“I have ordered from American Tall for the past couple of years, and everything I have received to-date has been excellent.
I’m 6’7” and around 240 lbs and the extra large tall fits great!”
“Great fit in the thighs and waist, I just should have gotten the EXTRA TALL instead of the TALL that's my fault. I didn't want to hassle with returning them. Thank you.”
“Love it .. it doesn’t get any better than being taller than the usual and able to fit pants without them being too short in lengths. Love love love . It’s pricey too but I guess that’s what taller individuals has to experience.”
“The shirts fit great and I like the stretch in the material. It allows the shirt to move with you. I purchased these shirts for my travel wardrobe. They are wrinkle free.”
“i like the pants. The Dylan jeans fit better in the but than the Chinos did. I'd give another star, but the price is too high. i can get tall jeans that fit from other sources at a much lower price.”
We appreciate the feedback. If you ever want to provide feedback or suggestions, you can use this link! This way, we can be sure your information is passed along to the right team: https://americantall.ada.support/chat/?greeting=6153497937b9c167b27734ff
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