Amplifon Reviews

Name: Amplifon
Rating: 3.08

3.1 Rating 252 Reviews

50 %

of reviewers recommend Amplifon

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3.1

Based on 252 reviews


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+44 (0) 161 209 7255

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service does not exist. They have sent me a "you're in default" letter before I even got my first month's statement. Now they won't answer the phone or call me back when I leave a message.”

Helpful Report

Posted 6 years ago

Dear Sharon, Thank you for your comments regarding the letter you received. Could you please contact Amplifon Customer Service on 0161 209 7008 as there maybe some confusion regarding the sender of the letter. Our Customer Service Dept are always available and ready to assist - 9.00am until 5.00pm Monday to Friday. We await your call. Kind regards Amplifon Customer Services Team

Posted 6 years ago

“This company are absolutely awful. I work in customer service and if I spoke and dealt with my customers the way their "head of customer services" Irene does then I would be fired. Miss sold a £3000 hearing aid, been sent back to the manufacturer who says there is nothing wrong with it, even the audiologists agreed their was. Requested a refund was told it had been too long, explained was made out to be a liar by first audiologist fare visiting every week for 4 months. Refused to give a refund. Went to NHS and was seen to and sorted out within a day. Never use this company they don't care about you or your quality of life. Do yourself a massive favour and go to the NHS.”

Helpful Report

Posted 7 years ago

Dear Ms A, Thank you for your feedback. We need to investigate further, but in order for us to do this, we would require a postcode, customer ID or order number. In order to take this further, please could you contact our customer services team on 0161 209 7008. Let me re-assure you that we take your comments very seriously. Kind regards, Amplifon Customer Services Team

Posted 7 years ago

“Amplifon referred me to a local audiologist so I went in for a test. This "professional" didn't even bother with a hearing test, she kind of fooled around a bit and asked questions. I found some aids that I liked and asked the price. Then she laughed when I showed her the referral card and asked for the discount. Needless to say I went to BuyHear.com and got my aids for less than half the price she was asking and I am getting full service from a hearing aid programmer that programs more hearing aids in one year than a local audiologist will program in 15 to 20 years. Thanks, but I'll go with the most experienced programmer that charges half the price. Don't be afraid to order online as long as its from BuyHear.”

Helpful Report

Posted 7 years ago

Dear Glen, Thank you for your comments. I am sorry to hear that you were less than satisfied with the level of service provided by Amplifon. In order to help us investigate further , can you please call us on 0161 209 7008. We need to take some further details to start our investigation e.g. Your full name and the branch you visited. Let me re-assure you that we take your comments seriously. Kind regards Amplifon Customer Services Team

Posted 7 years ago

“I took the time to attend an interview for this company. I asked on numerous occasions for feedback about my interview was promised call-backs never happened.”

Helpful Report

Posted 7 years ago

“Made out my dad is a liar he wrote on the calendar an appointment for today when I rung up to find out when they were coming had no record of it ever though he saw him out it intohis tablet too many salesmen try specksabers.”

Helpful Report

Posted 7 years ago

“PLEASE READ AND THINK.!!!!! I used amplifon at Walsall after seeing it on the internet. OH BUGGAR,,,, What a mistake, I had my aids fitted seemed very professional while they were taking £700 pounds from me, HOWEVER, I found out since paying the horrendous amount for the aids, not only were they of no use due to very little or no difference, I found that they wriggled out and I had to keep pushing them back in again,, I mentioned this to their head office and is all I got was ```WELL what do you want us to do attitude``` I found the after care content zero, and not only that they only supply 12 batteries per year , any more you have to pay for, Hence they don't supply enough to last the year till the first service,`` What ever that is`` mine did not work long enough to get that far, Then I find out that you have to pay for any repairs supply of batteries and any alterations,,, GOSH they don't give anything for the money but by Christ they take take take, I eventully went to NHS, oh my god what a difference, they care ,,I got a hearing test my aids supplied and fitted, service every 6 months ALL batteries, tubing, and moulds, supplied free and a helpful support line, TRUST me go NHS DO NOT TRUST AMPLIFON, I cant stress enough you have being warned,,, They advertise Saturday opening, check out Walsall they are closed, no offer is available for help out side hours, even though they offer home visits, NOT EVEN IF THEIR STAFF LIVE ON THE SAME ESTATE, ,,, BAD BAD COMPANY,,, LEAVE THIS COMPANY WELL, WELL, ALONE...”

Helpful Report

Posted 8 years ago

Dear Dr Norton thank you for your feedback. We regret that you have been unhappy with both the service and hearing aids supplied by Amplifon. However there a number of inaccuracies in your comments which we would like to address. Our records indicate that your hearing aids were fitted on 13th November 2014. Your particular hearing system includes the Ampli- solutions Gold package which entitles you to 2 years free warranty to cover repairs and 2 packs of batteries per year per hearing aid 24 in total. All additional packs of batteries can be purchased at a cost of 99pence per pack. The package includes lifetime aftercare for the life of the hearing aid details of what the aftercare includes was supplied at the time of purchase. Having received no further contact from you following the fitting informing us of any problems you were contacted by Amplifon in April this year for your first aftercare appointment, however this was rejected at which time you reported that you had since acquired hearing aids from the NHS and requested a refund on the aids purchased from Amplifon. We would still very much like the opportunity to assist you with your hearing aids and would recommend that you contact the branch that supplied your hearing system and they will do all they can to address any problems you may be experiencing.

Posted 8 years ago

“Crap company, 1600 pounds sterling for 2 hearing aids from the Chichester branch. Yes I did have 2 weeks trial but it was not long enough, I never got to grips with the settings and in the end I just got fed up with trying to make the system work so I could hear properly. After one stopped amplifiying and the new lady assistant just cleaned the mic (not the speaker) and said it was ok but it wasnt, I decided Id had enough. Particularly difficult for me was wind noise when outside and background noise in social circumstances. Yes they did ask me back every 6 months but the adjustments did not produce an improvement to my listening. Total waste of money. John Foster”

Helpful Report

Posted 8 years ago

e can see that your hearing aids are now 5 years old and since the fitting no issues were raised. The Ric on one of your hearing aids was replaced in 2012 and a further replacement on the other aid was necessary in 2014. We have tried to contact you to invite you in for further aftercare but our records now state that you have moved from the address we hold on record with no forwarding address. We would very much like to continue to offer our assistance and would suggest that you contact our Customer Services department on 0161 209 7008.

Posted 8 years ago

“I have used Amplifone hearing aids successfully for two years now. For the last few months Kingston upon Thanes Branch (my nearest branch) have offered poor service. A locum, who did not know what he was doing. Closed Thursday, Friday and Saturday each week. And now, 10.20am on Monday, no one answered the phone . WHAT IS GOING ON THERE! I am going away at the end of this week, for a month,and I need (and the locum allegedly ordered, the small fine plastic ear ends for the ends of my hearing aids BEFORE I leave the UK! HELP!!”

Helpful Report

Posted 8 years ago

We regret the issues you have experienced with the Kingston branch, but can assure you that we are working hard to resolve the problem. In the meantime all calls are being diverted to the Customer Services department and we will arrange for one of our alternative branches to assist you.

Posted 8 years ago

“If you want to buy a pair of hearing aids and have them sent back to the manufacturer 4 times in the first 2 months then when you receive them back yet again and they are still not right them this is the company you want avoid go else where”

Helpful Report

Posted 8 years ago

“My father ib kaw is 72 abd lives all aline. 1 month after buying hearing phone it stated giving priblem. Its horrable experience as no one bithers to repair it. We are repeatedly complaining and there is no response. Rubbish service. Please dont buy”

Helpful Report

Posted 9 years ago

“Rubbish”

Helpful Report

Posted 9 years ago

“My mother saw a advert in the paper and had a appointment booked for today Monday 22 09 14, in the afternoon . At 16.00 my mum called them to find out iamplifier advisor was coming. The response was. Oh if he isn't there by now he wont be coming I will good another appointment for the 1st of October They did not apologise, or give any explanation to why the appointment wasn't kept. My sister phoned them at 17.00 to talk about the offer of the free amplifier , the operator said they close all the computers down at 17.00 . After reading some of the revenues, people are being ripped off they don't quote prices except for the free amplifier, what Thayer are not saying is the device to use the amplifier will cost you thousands of pounds , please beware of this company. If their customer service is poor before you buy imagine what it will be like when you complain C.Stimson Surrey”

Helpful Report

Posted 9 years ago

Dear Mr Stimson, We would like to investigate what has happened in this instance. Would it be possible to provide details of the branch in question so we can find out exactly what has happened. Kind regards Amplifon Customer Services Team

Posted 9 years ago

“In 2008 as a result of a leaflet drop I visited Amplifon's place in Gloucester. That was 6 years ago. The "Consultant" after various so called tests recommended certain hearing aids costing WELL OVER £2,500! Since then I have been up and down for so called "TESTS" - which they based all on some "magic" computerised so called "Analysis". The Consultant never listened or effected my requests. Most times he would say "wax in your ears" - most times he found none! I visited another source. They tested me, they examined me - THEY FOUND NO WAX! They provided me with a set of Hearing Aids AND LISTENED TO MY REQUESTS. THESE WORK COMPLETELY SATISFACTORILY. Amplifon have proved themselves useless This month, July 2014, I wrote to Amplifon's Head Office. All I got was a lousy reply with off the file stock sentences which make an excuse from a politician read like gold! L. PRESCOTT.”

Helpful Report

Posted 9 years ago

“I am at the moment in contact with Amplifon regarding miss-selling of a hearing aid to my uncle. This response is not from Mr Arrowsmith but I am acting on his behalf. I therefore feel it not appropriate at this stage to comment further. What I want to comment on is the lack of published price lists for the hearing aids by the company.”

Helpful Report

Posted 10 years ago

“Was not impressed with service. I have worn hearing aid since age of 4 so do know what works and what doesn't. First pair of hearing aids that l got worked for a few days then didn't, took them back had them recalibrated same thing happened repeatedly really frustrating as couldn't cope with day to day communications. Then they had a person in from head office to look at them and he examined them and said there was fluff/dirt in them then telling me how l should look after them excuse me l should know, finally got a new pair while investigation still on-going with second aids. These have worked for two weeks so far, today the right aid is playing up am not really happy with them.... sorry”

Helpful Report

Posted 10 years ago

Amplifon is rated 3.1 based on 252 reviews