Amplifon Reviews

Name: Amplifon
Rating: 2.93

2.9 Rating 282 Reviews

46 %

of reviewers recommend Amplifon

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2.9

Based on 282 reviews

Customer Service
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+44 (0) 161 209 7255

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We regularly get envelopes labelled "important appointment reminder, please open immediately" from Amplifon for the previous owner of this house. Just got probably our 5th "reminder" in two years. The thing is, we know the previous owners well and she has never requested or booked an appointment with Amplifon. It's annoying at best, misleading advertising at worst. Please stop mailing people who don't request your services!”

Helpful Report

Posted 4 years ago

“Purchased my hearing aid in July 2021 and have never really been happy. Just outside the 3 months return policy mine broke down and had to be sent away for repairs, one week later returned. Two weeks later the same thing happened again. After paying AU$7590.00 I requested an other type of hearing aid and this was refused. Phoned last Tuesday a 1800 number and I am still waiting for a return phone call. I would never recommend Amplifon to any one.”

Helpful Report

Posted 4 years ago

“We received a letter at our home that strongly implied that my husband had an appointment at Amplifon. I called the number to confirm that he DID NOT in fact have an appointment and the person I spoke with just tried to go on a sales spiel and wouldn’t answer my questions. A simple yes or no would have been fine. If a company wants to be seen as reputable, it helps when they don’t unabashedly send out fake appointment reminders to take advantage of seniors. There are many scams out there that prey on the elderly and this is an excellent example.”

Helpful Report

Posted 4 years ago

“Do not buy their products. Had an issue with the receiver of their hearing device thrice within a span of 8 months and was charged heavily for clearly a low quality product. Customer care is not supportive at all.....”

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Posted 4 years ago

“I am a 4 year old customer of Amlifion India and company has really nice products but the service quality is very poor. The staff is constantly making wrong commitments, argues with the customer and not at all empathetic. They commit for one charges and then they add additional charges. Very sad to see senior citizens suffering. I will not recommend amplifon costly/premium products with such a poor service.”

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Posted 4 years ago

“I really very disappointed with Amplifone,I purchased hearing kit from them and it took almost 1month for them to deliver the product and now its almost 3months and they are not coming to do the settings.I called them so many times but they don't care after sale So my suggestion please dont go for Amplifone.”

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Posted 4 years ago

“Bought hearing aids in december 2020 and have never worked properly ,im getting sick fed up with them now got them looked at on tuesday and having to phone them tomorrow to book an appointment AGAIN really fed up now this will be my 6th visit to various branches now .”

Helpful Report

Posted 5 years ago

“Worst customer service I've ever experienced. Disrespectful employees. Would not recommend”

Helpful Report

Posted 5 years ago

“Have been waiting since 10th march for new battery trays which they said would take a few days. Have never kept us informed as to the delay in supply. We have always had to ring them up and their answer is always we will chase it up and get back to you. Rubbish customer service.”

Helpful Report

Posted 5 years ago

“From Manchester to Harrow, the customer team were either not sure of themselves or they were just interested in constantly harassing you for personal details. Even after the details were disclosed, they went back and asked again, leaving the customer suspicious of funny goings on. When questioned about why the constant repeated detailed questioning, the response was "a computer glitch". Good thing I backed out, and saved myself from further harassment and expenditure.”

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Posted 5 years ago

“staff are very nice but new hearing aids provide were so bad I returned them”

Helpful Report

Posted 5 years ago

“Got aids November 2020.. broken Dec 6th.. away for repair 5 weeks.. get them back ..one week later same problem..away again 3 weeks now. Over it.”

Helpful Report

Posted 5 years ago

“Dishonest mailing campaign. Just got a mail from Amplifon stating it was an appointment reminder on the envelope. The first line on the letter inside was also that it was a “reminder”. These are predatory business practices aimed at seniors. Don’t trust this company.”

Helpful Report

Posted 5 years ago

“Its only money making after the warranty period. Very expensive and build stories to charge you. Had a bitter experience after warranty.”

Helpful Report

Posted 5 years ago

“It is a shame that Cigna partners with this company. Service is bad, very unprofessional. They wanted me to send the custom fit hearing aids back and they would replace with an older model???? They stated the model they gave me were not on the Cigna covered list. However, I cannot get a list of covered hearing aids from Cigna or Amplifon. Now they are calling and harassing me and I called Cigna and Amplifon ahs not even filed a claim with Cigna. Cigna said that it was their mistake and they should not expect me to return the hearing aids. Stay away is the best advice I can give.”

Helpful Report

Posted 5 years ago

“Filled in a suitability quiz to see if I should go look at the 'better' hearing aids than the one I got elsewhere. Was interested. Arrived and was initially impressed at the look of the place. My file was all messed up and the provider would not even turn my way when speaking to me (as if masks don't make hearing hard enough! Was told the hearing tester was not available today! Then told I was INeligible as my aids were too new and the only way to fix this was to 'lose' them! Was further told to even give a comparison, to even look at mine I would have to cut ties with my old provider which I am certainly not going to do. A shambles and unethical.”

Helpful Report

Posted 5 years ago

“Worst service I have ever had in my life. Trying to replace hearing aids for my dad after he lost his. Made 3 appointments which were all cancelled by this office. My dad dealt with this office for years even before it became Amplifon. There was never a problem. Now there's every excuse in the book that they have to change his appointment, the last one was that they never had a hearing specialist. Thankfully the last time I booked an appointment, I also booked it with another company, knowing that my dad's appointment with Amplifon would be cancelled, and yes it was. My phone calls to them went unanswered, messages never were called back, the man at the 1-800 was polite and helped me finding out when my dads appointment was. With covid the door to this office was locked, which is all good. I knocked on the door and a lady came and opened it, I asked if she could look up my dads appointment, she asked if it looked like she was sitting behind a desk. WT... How about you close the door, go look and come back. I will never tell anyone to go here and with all the problems they have this may be another company closing it's doors to awful management. I could go on with this review but I don't think everyone needs to know the hell this company put my father and I through for many months. Do not make an appointment. I dealt with this company with email and telephone. Calls were never returned. Grande Prairie, Alberta.”

Helpful Report

Posted 5 years ago

“Worst company ever for customer service and follow through . My Father lost his hearing and had a very bad fall. He was hospitalised but he suffered with delirium because of the fall . The specialists and doctors advised me without them it would get worse and so would his frustration and he would get angry and fearful due to Covid masks amd not being able to hear . This all happened . Watergardens store I put an urgent with them on the 12th November . Every time I called a different story and excuse . It’s in the mail , manufacture called said they had trouble making it without the other mould , manufacturer doesn’t have the Material and many more . I called head off more excuses . I escalated to Management nobody called me back. It is now the 2nd December my father just passed away . The stress of it all killed him and had a heart attack”

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Posted 5 years ago

“I have spent over 5,400 with Amplifon in the last two and a have years, I lost one of my first Aids and they could not replace one, they wanted 3,400 for a new pair, Why couldn’t they replace one ?? So I bought a new pair, singing and dancing But they kept going wrong. At the moment I have not got my Aids back, so my hearing is awful. I bought a pair of Apple iPod Pro and pair them with my iPhone that is used has a Microphone they are Brilliant and cost 250 pounds. Another thing when you buy any hearing Aids make sure you tell your the Insurance company ! Other wise they are not covered. Regards Alan”

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Posted 5 years ago

“Worst experience I've had with a company. Cigna contracts out to Amplifon which for most people is prob ok if you don't mind old technology. They DO NOT cover new tech nor are their reps trained very well. I wouldn't buy a phone from 2018 or 2016 so why would I be limited to old technology? I guess so Amplifon can save money. They blame Cigna, Cigna blames Amplifon. Amplifon will not send you a list of covered devices as it's secret. If you can avoid them I would!”

Helpful Report

Posted 6 years ago

Amplifon is rated 2.9 based on 282 reviews