Amplifon Reviews

3.1 Rating 252 Reviews

50 %

of reviewers recommend Amplifon

Company Reviews

Questions

Metrics

3.1

Based on 252 reviews


Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

+44 (0) 161 209 7255

Write Your review

Tell us how Amplifon made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad attitude. Took 1 month to repair and they are not sorry also inspire of me complaining many times. They lie , insensitive bad people”

Helpful Report

Posted 4 years ago

“Highly unprofessional staff, I booked my appointment well in advance and waited more then 2 hours at amplifon clinic. The way staff communicating about the delay was really a shock to me.. Doctor are also not good. They are more interested and focus to sell the hearing devices.”

Helpful Report

Posted 4 years ago

“They charged a dying man over £4,195 for a grossly over spec'd hearing aid - he has died now three months after interfacing with this dreadful company and even thou the hearing aid has not been used, they don't want it back (draw your own conclusions on that) and refuse to refund. Please think carefully before you use them.”

Helpful Report

Posted 4 years ago

“The hearing aids are great, but one failed after 2 yrs 6 mths and the other after 2 yrs 10 mths and each time I was given a replacement with a very different battery cover colour from the other hearing aid. This is despite me sending a letter with the 2nd one saying "Please do not dispose of the battery cover - if the aid is replaced I do not want a black battery cover! When my right hearing aid was replaced I was told that battery covers of the colour of mine are no longer available so I would like the current one fitted if a new hearing aid is needed." Why can't Amplifon (a) read a letter sent by a customer with a failed hearing aid; (b) understand that supplying an odd hearing aid is unacceptable; and (c) understand that an item replaced under warranty should match the item it replaces when they are a pair?”

Helpful Report

Posted 4 years ago

“It's a horrible company and is there only for minting money. They will try to sell you the most expensive hearing aid with all promises and once you get trapped then you will repent all your life or will be forced to buy a different brand.”

Helpful Report

Posted 5 years ago

“I waited in the store for 45 mins past my appointment time. Not one one person communicated with me about what was happening and how long it would take. Eventually I walked out. I may have hearing difficulties but that does not mean I can’t communicate. I then made a direct complaint via email to amplifon expressing my concerns and not one person replied. Shocking service from wigmore street team and customer service team in amplifon. Would not reccomend a visit at all! I will spend my 5k in Pindrop Hearing instead. Service in 10x better.”

Helpful Report

Posted 5 years ago

“I invested in digital hearing aids from Amplifon in Lincoln after sales disgraceful always having to have them sent back to be fixed at a cost to me. Michael Swift arrogant rude and disrespectful not in the slightest interested in deaf people I am now left with only one aid working and Mr Swift really does not care Would not reccomend Ampifon to anybody gezmccann@msn.com 07885 584 599”

Helpful Report

Posted 5 years ago

“I was referred through Aetna to Amplifon to get some discount on hearing aids that I had already gotten from my ENT doctor. Well after applying and waiting for my ID card, I went back to the doctor's office only to find that the "discount" pricing offered was no less than the price I was already given by the doctor without using Amplifon. Some of the hearing aids were actually MORE than the prices I was quoted if I used the Amplifon.”

Helpful Report

Posted 5 years ago

“My mother took her hearing aid into the Local Amplifon in Hanley, S-O-T for a yearly check. On examination, they tried to sell her another hearing aid when they said her existing one was faulty. When told that she could not afford another one, they said they could fix her existing one for £100. Reducing this to £50 when she protested. All they did was clean it, that was the fault.”

Helpful Report

Posted 5 years ago

“In response to Gordon’s comment above about not wasting time on hearing aids and treat the cause. What an idiot. My son was born deaf due to nerve damage. Can you sort that one out please Dr Gordon !!”

Helpful Report

Posted 6 years ago

“I have been waiting for a refund from Amplfon for weeks . After all the promises made I have still had no refund ,and no word to let me know what is happening .”

Helpful Report

Posted 6 years ago

“I paid for 2 sets of hearing aids for myself and my husband. After 2 weeks returned my husband's has he could not cope with them. There is a 60 days return policy, I was assured there would be no problem with the refund, after 5 weeks and calls to the hull branch, have still not received the refund. Keep being told there is a fault with the computers which I don't believe. Now considering taking the matter further.”

Helpful Report

Posted 6 years ago

“I purchased a tv head set after being recommended the product by the manager. The headset was not fit for purpose and I returned the product to get a refund. I have now been waiting 2+ weeks and I am STILL WAITing for my refund. I was told the refund must be autorised by head office but 2+ weeks in ridiculous. How can a high street company really NOT have the facilities to refund money's owed straight away. I will NOT BE using this company again. And I will also be informing all other 146 apartments in my block of elderly residents NOT to use them either.”

Helpful Report

Posted 6 years ago

“DON'T WASTE MONEY ON HEARING AIDS. TREAT THE CAUSE NOT THE SYMPTOM GOOGLE "LYNNE FARROW FACEBOOK "”

Helpful Report

Posted 6 years ago

“DON'T WASTE MONEY ON HEARING AID. GOOGLE" LYNNE FARROW FACEBOOK" AND CORRECT YOUR IODINE DEFICIENCY EASILY AND CHEAPLY. REGARDS”

Helpful Report

Posted 6 years ago

“My hearing aids supplied by your Wakefield branch were impossible to use in any social situation. 1. The directional ability was near zero and my default method to survive social engagements was to remove them. 2. They were tremendously loud and I was regularly shocked by sudden everyday noise. 3. The cones wore rapidly and needed constant attention. 4. There was a visit to A and E on one occasion for removal of a dislodged cone. 5. I was constantly changing batteries. 6. After twelve months they both developed a noise issue with a constant tone being emitted to complement my tinitus. 7. Whilst away for repair (although I believe they were replaced) I was left without hearing aids, not a happy scenario fraught with frustration for me and my immediate family. 8. Numerous visits to your Chester le Street store for numerous adjustments, repairs and alterations have left me with a pair of hearing aids I no longer use. I spent almost £3000 from my pensioners savings to buy what I thought would be a life saving service to help keep my tinitus at bay. I now feel robbed, mugged and I feel your organisation is dishonest by nature. It was even suggested that I claim on my household insurance in order to afford an upgrade to the top hearing aids to facilitate better social environment adjustments. 9. To put a top hat on this the connection to my iphone was horribly inconsistent, if the phone went I could never be sure if I would receive the call in my head or through my laptop or just as a normal phone. Carrying out any alterations via the phone was a nightmare, having to switch the connection off and the on again in order to gain any chance of altering my aids. This all takes time and in a highly sound stressed environment it is utterly frustration. I am most disappointed with Amplifon, the answer to my prayers has become a nightmare and I am thousands of pounds poorer. Very very very frustrated and annoyed.”

Helpful Report

Posted 6 years ago

“mis-sold phoank hearing aids that have broken about 20 times each one”

Helpful Report

Posted 6 years ago

“This is getting out of hand. I got my hearing aids over a year ago and half ago. I called my insurance 3 times before I got them to make sure I was doing everything right. Paid the amt I was told and now I keep getting bills from you. I have called and was told my balance was $0. I didn't even get them from you because my insurance said I didn't have to. Over a year in and half later and I get a bill from you. Stop sending me bills and batteries!!!”

Helpful Report

Posted 6 years ago

“They will NOT honor their ad. They have on their website, \"Best Price Guarantee\" - \"If you find the same hearing aid at a lower price, we'll beat it by 5%.\" I have found THREE places that had the same EXACT hearing aid at a cheaper price and now they are making excuses on why they aren't able to price match it. No where on their page(s) does it state it couldn't be an online quote, the price has to include fittings and programmings or the quote has to come from a professional. Just stay away from them. Dishonest company who believes in false advertising. "”

Helpful Report

Posted 6 years ago

“Paid £3000 am still waiting for the hearing aid 2 months Not ready yet and I have called them many times no one answered every one ignored me people be careful from this company”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear that you are not entirely satisfied with your purchase. Can you please call our customer services team on 0161 209 7008 as this will enable us to investigate the matter further as we take these matters very seriously at Amplifon. Kind regards Amplifon Customer Services Team

Posted 6 years ago

Amplifon is rated 3.1 based on 252 reviews