Amplifon Reviews

Name: Amplifon
Rating: 3.00

3.0 Rating 270 Reviews

48 %

of reviewers recommend Amplifon

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3.0

Based on 270 reviews

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff in mysore office is pathetic. All three employees are such unprofessional and argues. This is the second time I'm purchasing in a year for my dad My personal experience is bitter..Heard there is a good hearing clinic near Sayajirao road..I regret my decision. Have informed the seniors last time..but their behaviours not changed. Instead threatened saying go wherever you want to go and report. Pls check the office CCTV footage 12/8/230 Time:4.30 to 4.50pm”

Helpful Report

Posted 1 year ago

“Amplifying annoying and a disgraceful Company who harass people if you don’t Buy of them. Went to the Bendigo office to try hearing aids and when told the price I said no. That was two years ago and I receive calls from Amplifon at least twice a week about hearing aids. I have asked politely to be removed from there call list and yes that last 5days and now there calling again, even after threats of legal action they still persist. Don’t go near them they are Rogues overpriced and obviously after consultation have been advised by specialist that I don’t require hearing aids I have just got of the phone or Leanne from amplifon at 1410hrs on the 11/08;23 who assured me over phones both personal and mobile will be deleted from there call list. I hardly believe this will happen but we will see. Do yourself a favor avoid them like the plague. Hard enough”

Helpful Report

Posted 1 year ago

“One word - "shambles"”

Helpful Report

Posted 1 year ago

“An absolute waste of space when it comes to after service, on the plus side it made me look around and I found Phonak which looks like the original hearing aid identical except for the name which you can get all spare moulds and other spares from online. Phonak app is better than amplifon with more adjustments you can make for your hearing. I sent a message to amplifon through the app over three months ago, still no reply, nobody is ever at the local branch either. Don't need them and will not recommend amplifon.”

Helpful Report

Posted 1 year ago

“I hate my hearing aids! The left is hard to install and falls out. It is also uncomfortable. I am not even sure that they have improved my hearing. I have had them since March 2023 and am thinking of asking for my money back.”

Helpful Report

Posted 1 year ago

“The after care service in Tunbridge Wells is simply not available . Having waited ages for an appointment I’ve been told today that my appointment for today has been cancelled as the audiologist is off sick . Surely they need to send a replacement audiologist .? We shouldn’t all have to wait for him to get better. It’s a disgraceful way to run a business . After care with hearing aids is so important . It’s simply not there with Amplifon Tunbridge Wells. Better to go to a bigger company or the NHS. Really disappointed.”

Helpful Report

Posted 2 years ago

“Amplifon India Pvt Ltd is incompetent to render timely services to their clients and don't pay attention to resolving consumer complaints. The staff has the audacity to cut the call in between and resort to faking solutions. Will never recommend for their services and products.”

Helpful Report

Posted 2 years ago

“I wrote a polite email asking for help to clean my hearing aids. No response whatsoever.. After service shocking. I have been in hospital and not able to get to the shop. I am also extremely elderly. JPT”

Helpful Report

Posted 2 years ago

“There was no service after l purchased my hear aids l went into the Frankston office to pick up new filters and ear pieces and they could not help because they were out stock l was told to call in in a couple of weeks so l stopped using them quic K toget the money no f service rip of wouldn't recommend you to anyone thanks a lot”

Helpful Report

Posted 2 years ago

“They don't answer their phone, referrals don't answer phone or return voice mails, Amplifon Case Mgmt never called back. Wasted three weeks.”

Helpful Report

Posted 2 years ago

“The problems start from the first day after having being advised to buy AY364-DRW BELTONE. Endless problems of transceiver failure after only a few months and intermittent on/off failure that to this day I experience with these devices. The staff at Amplifon very very helpful and polite during the initial 2-year warranty, but this all changed when my problems continued, having replaced 4 transceivers (€50 for the replacement), apart from having to send in the whole device in several times and having to wait 2 to 3 weeks for the repair, and not being above to hear well without it. I was then told that I needed to buy new devices, “as the old ones were no longer appropriate.” This of course I was never told when I initially made my purchase. I felt that I could not afford new replacement devices - “that were better” as I was told.What seemed strange to me was that Amplifon could not make adjustments to my current hearing devices to improve what hearing quality when I realised that my hearing was worsening. In fact, after asking Amplifon staff why adjustments could not be made to my devices they became very cold and incorporative when they realised I did not want to purchase new ones. Their whole strategy is in my opinion, is to drive people in my predicament to purchase new hearing aids after the 2-year warranty was over and use all the mishaps in between to force this through. I did go to another Amplifon dealer, but there too, they started insisting I purchase new devices and gradually started becoming less helpful. In concluding, it was a mistake to shop at Amplifon, even though they were initially polite and helpful, as what is sold is substandard and note worth the money I spent.”

Helpful Report

Posted 2 years ago

“The old company was great, you are just fail after fail after fail, sent emails, no response, rang and asked for a callback, promised this would come from management,nothing.A disgrace in a very competative market.”

Helpful Report

Posted 2 years ago

“The sound quality is terrible. I went from Oticon to this brand as recommended by my ENT and it was a terrible mistake. Sound is not clear, no matter how you adjust.”

Helpful Report

Posted 2 years ago

“Refuse to take responsibility and penalize client then isolates client from 95 yr old mother as Client is Deaf without hearing aid. Yes, this is ABUSIVE on two levels. Not even good for batteries”

Helpful Report

Posted 2 years ago

“I was asked on the phone if I would like the opportunity to have a hearing test with the promise of receiving devices on trial. Guess what? It was a lie. It seemed to me that the right hand (head office) had no communication with the local branch. This is not the first time I have been given the runaround. I guess it is really all about the money. Harry”

Helpful Report

Posted 2 years ago

“I have a very bad experience....hearing aids hardly worked for 2-3months later we showed from where we bought ...they said need to be repaired from Bombay,India...Again same problem came.i think they gave us defected piece now they charging money for repair.Complete wastage of money ..not worth buying.Poor service and very bad experience with customer care ...”

Helpful Report

Posted 2 years ago

“My 90 year old father has been let down badly with bad after service, he sent one aid back as it failed and it was returned telling him it had been fixed but still wasn't working. He had a home visit booked back in Sept 2021 and no one came. I am visiting him from Australia and discover his aids are totally useless, I've attempted to book a home visit, told someone would call him and no one did. The branch in Watford is only open Monday's, Tuesday's and Thursday's which limits any appointment times, this seems totally ridiculous for a company that charges pretty high prices. Here is an elderly man wanting new aids so he can communicate with family but no one seems interested in him!”

Helpful Report

Posted 2 years ago

“Customer service is terrible, nothing is too much trouble until they get your money or signed up on finance . Hearing aids are second hand and since having mine ( 2 years ) have had constant problems with them , do not buy from this company , you will regret it”

Helpful Report

Posted 3 years ago

“I have returned many times to several different centres complaining of poor preforming hearing aids. My last visit to the Canterbury centre I was seen by George an employee of amplifon for some 20 years, at last someone who can rectify the problems, wrong as bad as ever. Inability to hear the TV at anything like normal volume and constant feedback in my left ear. In crowded places impossible to hear any conversation at all and then the left aid packing up completely. I have today collected some NHS AIDS that are a revalation DO NOT WASTE YOUR MONEY BUYING FROM THIS COMPANY”

Helpful Report

Posted 3 years ago

“Rude and patronising receptionist at Hanley Stoke on Trent store in March 2022 along with a young lazy know it all sleazy salesman who is also apparently their manager too. Such bad manners and total disregard for customer service, they do not listen to you and are totally uninterested in trying to help you unless it benefits them, no manners at all. Try being nice to people. Would never step foot in there again. Went elsewhere in the end, great decision.”

Helpful Report

Posted 3 years ago

Amplifon is rated 3.0 based on 270 reviews