Anstel Brands Reviews

Name: Anstel Brands
Address: 36 Sunline Drive, Truganina, Victoria
Rating: 4.76

4.8 Rating 417 Reviews

93 %

of reviewers recommend Anstel Brands

4.8

Based on 417 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Anstel Brands:

Here at Anstel we're parents too! So we get it that parenting is a big thing - huge in fact, and no one said it was going to be easy. But it doesn't need to be unnecessarily difficult.

We make it our job to help new mums & dads take joy in their parenting experience. We deliver this through smart, safe & innovative products, backed by first-class customer service.

Our hand-picked product range is sourced from all corners of the globe, but they focus on one thing: providing purposeful innovation and meaningful value to your new-found life as a young parent.

Find joy in the everyday.

#joyfulparenting

Visit Website

Phone:

+61 3 9131 6545

Email:

info@anstel.com.au

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Anstel Brands 5 star review on 25th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spent way to much money for such poor customer service”

Helpful Report

Posted 2 years ago

Hi Ivana, Thanks for taking the time to leave a review following your experience with us. I've taken a look at the related enquiry and I'd like to see if we can make this right. I will contact you via email to discuss further. x Anstel

Posted 2 years ago

“Fast response and sorted out for customer quickly thanks so much!!”

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Posted 2 years ago

“Very pleased... was surprised to receive my replacement literally th next day!”

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Posted 2 years ago

“Great customer service, resolved any issues in a timely manner.”

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Posted 2 years ago

“Bought a program online earlier in the year. Started using the seat recently with my 5 month old. The harness is awful - it may adhere to Australian standards but it is such poor design from a quality and usability perspective for a product at such a high price point. The resolution was to watch a video of how to use it - I know how to use it. That’s not the issue. The re-design of the harness in the 2022 priam seat clearly highlights how flawed the earlier version was. Would not have bought it if I knew it was going to be so bad. I would have expected a replacement or at least discounted option. Will be telling everyone I know these prams are the worth it.”

Helpful Report

Posted 2 years ago

Hello Rohani, Thanks for your feedback. As you've alluded to you, the buckle design has been improved in the latest 2022 version Cybex Priam. Whilst there are hundreds of Priam owners out there using the previous buckle design without an issue (it usually just takes a little getting used to) we do appreciate that it could be more convenient. So we do offer a 2022 Seat upgrade kit. If you're interested in this please do get in touch with us so we can help you out. All the best! x Anstel

Posted 2 years ago

“Everything what I ordered was delivered very fast. Customer service is excellent. Thank you Anstel, thank you Valentina.”

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Posted 2 years ago

“The team was so easy to deal with and very helpful, so grateful they were able to help me out . Will definitely be buying more from them thanks to their customer service!”

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Posted 2 years ago

“Hayden was switched on and prompt.”

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Posted 2 years ago

“Hi, The pram is compact and light however one of the bolts has come loose and a nut has been lost within 2 weeks of use while we are overseas. Cheers”

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Posted 2 years ago

Hi Cameron, So sorry to hear that! By the sounds this problem would be covered under warranty, can you reach out to our Service team to look into this for you so we can resolve it? Just send an email to support@anstel.com.au and we'll take care of it ASAP. Thanks! x Anstel

Posted 2 years ago

“Let me tell you a story.. I own and operate Bubs 'n' Suds (Baby Car Seat & Pram Cleaning) and I was cleaning a Cybex Capsule for a customer. All was going well until I had to reattach the hood/visor back on after a deep clean. I believe I may have spent over 2 hours verbally abusing this capsule and making my neighbours think about calling the police on me... However, I gave up trying to work it out myself, and contacted your customer service department. RIGHT AWAY I was given the brightest hope in my current glim reality of being able to fix this issue! Her name is Valentina! Without a breath, she told me she would make a HOW-TO video, on how to reattach this monstrous hood/visor as I must have tried over 460 ways, myself, and I have never encountered an issue with any other seat. I'm positive she thought I was crazy for our entire phone call... But alas, she persevered talking with me, amongst hearing how upset i was about this seat and how i was letting my own customer down. She was was able to calm me down and told me to leave it be until she contacted me with the solution. I received the call the next day and had a video made especially for me. Valentina sent this video to me that afternoon! I was able to watch the video, bit by bit, and understand what I was missing and where exactly, I was going wrong. Although I dislike this capsule immensely, I LOVE this company. Valentina is a down right asset to the company and needs a bonus for helping me in such a way, and for just being human when I talked to her. Please, please, make her day with something, because even though this may sound like a small issue, it stressed a very tired twin mumma and new small home business owner out to the max. Thank you so much Valentina. Will highly recommend your company to every one of my clients from now on. 🌟 ⭐️”

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Posted 2 years ago

“Reached out to them about issues with 3 of their products as I bought the gazelle s travel system. They fobbed me off saying this and that when I know the items are faulty and can’t be wear and tear after 5 months! Really not impressed with products quality or service from Cybex considering how much I had to pay”

Helpful Report

Posted 2 years ago

Hi Sandip, Sorry to hear of your experience. As per our email communication, you are based in the UK and your purchase was in the UK, but somehow your enquiry was received by us here in Australia. So we directed your claim to Cybex UK/Europe team as we aren't best placed to assist you from here down under. Hopefully the Cybex UK/Europe team will be able to resolve this for you ASAP, in the meantime we'd greatly appreciate if you can reconsider your review. Thanks so much! x Anstel

Posted 2 years ago

“Great service. Very helpful. Quality products. Delivery was very quick.”

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Posted 2 years ago

“Amazing service and amazing quality products. Had been looking at a Nuna pram but your staff's expertise and the overall quality of the product made the switch to a Cybex a no brainer. Both communication at the baby show, as well as communication afterwards via email was excellent customer service.”

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Posted 2 years ago

“My wife bought one an UP! newborn high chairs and I have to say the machining was out ( see attached) so we just wasted money on the purchase, plus an evening on the fool's errand of trying to build it. On one side the holes line up, but on the other side they are out by about 1mm, given the wood slots into a groove there is no wiggle room and given there is a weird metal plate we insert ( part of the overly complex design) I can't fix it by drilling the hole properly. We are not the type to make claims, but Anstel should not be selling this, it's expensive, complicated and the machining of the holes does not match. Just a terrible product and the last thing new parents need is stress and expense. The other reviews are good, so maybe we were unlucky, but I'm just going to chuck it out”

Anstel Brands 2 star review on 29th August 2022

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Posted 2 years ago

“The ‘Rolls Royce’ of strollers, cots, and capsules! 👌 We purchased the Cybex ePriam Stroller (Frame and Seat Pack), Priam Lux Carry Cot, and Cloud Q Capsule. We’re particularly loving the ePriam stroller features. But all of the products are beautifully made and easy to use, and they all look fabulous too! Thanks to Valentina and the Anstel Brands team for getting the (2022 model) order to us as soon as practicable after its arrival in Australia. They kept us informed whilst we waited, providing outstanding service. Also, I must mention the fantastic Valentina. She made dealing with Anstel Brands seamlessly easy and professional at all times. But also, she went above and beyond to help us by arranging to send our Cloud Q Capsule to us (early, whilst awaiting the ePriam to arrive in Australia) when our baby arrived very prematurely, putting us in a real pickle when traveling interstate. We were not residents of the state but with Valentina's help, we were able to get out and about and get mobile to have a bit of life normality. It made all the difference to us until we could get approval for our baby to fly home with us. First-class products, first-class service!”

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Posted 2 years ago

“Simply amazing customer service! I needed a replacement clip on my pram, Val was fantastic and went above and beyond to find me the correct clip for my pram even when we both thought there was no hope!! She was extreamly professional and kind with corresponding with me. I love my GB pram, and to have a new clip to extend the use, is perfect!! Would highly recomend.”

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Posted 2 years ago

“Amazing experience. Anstel is my go to for baby products (Cybex). The fastest delivery ever too.”

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Posted 2 years ago

“The mattress I purchased was custom made to size and it is absolutely perfect, thank you!!!”

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Posted 2 years ago

“Great service fantastic products”

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Posted 2 years ago

“Excellent customer service. Very happy with who handled my issue. Friendly and professional.”

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Posted 2 years ago

Anstel Brands is rated 4.8 based on 417 reviews