Anstel Brands Reviews

Name: Anstel Brands
Address: 36 Sunline Drive, Truganina, Victoria
Rating: 4.76

4.8 Rating 416 Reviews

93 %

of reviewers recommend Anstel Brands

4.8

Based on 416 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Anstel Brands:

Here at Anstel we're parents too! So we get it that parenting is a big thing - huge in fact, and no one said it was going to be easy. But it doesn't need to be unnecessarily difficult.

We make it our job to help new mums & dads take joy in their parenting experience. We deliver this through smart, safe & innovative products, backed by first-class customer service.

Our hand-picked product range is sourced from all corners of the globe, but they focus on one thing: providing purposeful innovation and meaningful value to your new-found life as a young parent.

Find joy in the everyday.

#joyfulparenting

Visit Website

Phone:

+61 3 9131 6545

Email:

info@anstel.com.au

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Anstel Brands 5 star review on 25th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brad, I am writing to express my sincerest gratitude for the exceptional customer service you provided me during the purchase of our cybex. Your commitment to ensuring a positive customer experience truly stood out. From the moment I reached out with my query, you exhibited unwavering professionalism, patience, and genuine care. Your expertise in handling my concerns was impressive, and you went above and beyond to ensure my perfect pram existed. It is evident that you take pride in your work, and your dedication to delivering top-notch service is nothing short of remarkable. Your enthusiasm and willingness to assist made a significant difference, and it's clear that you genuinely value your customers. In today's fast-paced world, exceptional service like yours is hard to come by, and I wanted to take a moment to acknowledge the outstanding effort you put forth. Your actions reflect positively not only on you but also on the company - anstel brands. Once again, thank you, Brad, for your remarkable assistance and for making this experience memorable in the best way possible. Your dedication to your customers truly sets you apart, and I will undoubtedly recommend your company to my friends and family for the most memorable pram experience.”

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Posted 1 year ago

“great product and great services. Thanks.”

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Posted 1 year ago

“Question was answered promptly, thanks”

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Posted 1 year ago

“I absolutley love my Cybex Balios Lux and when I required some customer support with an enquiry, Cheryl & Brad's customer service was outstanding!!!! I would highly recomend the Cybex range of Prams and Anstel to others based on my experience.”

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Posted 1 year ago

“My experience has been amazing. My daughter lost her comforter and I only found a replacement at Anstel. Cheryl has been super nice and very helpful! Now “Kika” it’s on her way to Spain :)”

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Posted 1 year ago

“Customer service was amazing”

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Posted 1 year ago

“Quality items and Excellent Customer Service”

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Posted 1 year ago

“Still can't place order”

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Posted 1 year ago

“Amazing experience. Prompt response to a faulty pram. Very happy with the service and will continue to recommend my Cybex pram as we love it!”

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Posted 1 year ago

“Great company, easy to deal with. They went out of the way to get my product in time.”

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Posted 1 year ago

“Great choice of pram. Easy to set up, it’s light and delivery was so quick”

Anstel Brands 5 star review on 24th June 2023

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Posted 1 year ago

“Superb item”

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Posted 1 year ago

“very happy with service”

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Posted 1 year ago

“Fantastic after sales service! Due to an error likely on my part a piece of the pram broke- Brad at the service team was so great with problem solving and assistance- went above and beyond for someone with no idea (me!) Brad sorted the problem without fuss and with great communication- I highly recommend these guys- they back their products 100% Thank you!”

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Posted 1 year ago

“Fantastic product, super quick delivery”

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Posted 1 year ago

“Very happy with a customer service and products we bougt. We needed to replace parts of out Cybex pram. It’s not new model, so happy, they still have them! Our pram was Cybex Balios S”

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Posted 1 year ago

“Everything arrived and very quickly.”

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Posted 2 years ago

“I had cause to call Anstel on three occasions in the past two months (ordering replacement parts for Cybex). The customer service provided was exemplary and unexpected considering how large the Anstel company is. I do not recall who I spoke to in February but have recently been communicating with Hayden from the Anstel Web Team. With the steady decline in what is expected from customer service within large companies this was a welcome surprise. I'd encourage anyone who has a enquiry about a Anstel stocked item to give them a call and I'm sure they can help.”

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Posted 2 years ago

“Very good quality products and very lovely customer service.”

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Posted 2 years ago

“Brilliant customer service”

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Posted 2 years ago

Anstel Brands is rated 4.8 based on 416 reviews