Anstel Brands Reviews

Name: Anstel Brands
Address: 36 Sunline Drive, Truganina, Victoria
Rating: 4.76

4.8 Rating 431 Reviews

93 %

of reviewers recommend Anstel Brands

4.8

Based on 431 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

+61 3 9131 6545

Email:

info@anstel.com.au

Location:

36 Sunline Drive,
Truganina
Victoria
3029

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Anstel Brands 5 star review on 25th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortundately we did not yet receive a fitting replacement part. But Cheryl has been of great help!”

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Posted 2 years ago

“Products are great quality and the customer service is fantastic”

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Posted 2 years ago

“One of a few provider of European high end brands always quick to respond and interstate delivery done under 24h.”

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Posted 2 years ago

“Excellent service couldn’t fault it or the quality”

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Posted 2 years ago

“No problems with delivery, well packaged. Looks great. Love the plastic carry bag it came in. Haven’t used it yet as it is a present for my grandson’s upcoming birthday.”

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Posted 2 years ago

“Cheryl once again was very helpful. Thank you”

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Posted 2 years ago

“Good quick service”

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Posted 2 years ago

“Very helpful team, I was actually dreading having to have my pram fixed/part replaced but the team made it so easy which is very much appreciated when have a baby & am back at work. Thank you!”

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Posted 2 years ago

“Very poor experience. I have had emails go back and forth from a fault that could have resulted in a serious injury. It has been fobed off and ive asked for a call from a manager - No call but instead days later i have received a generic email noting my "query is closed". For a company that prides themselves on safety and quality i am appauled with this service received. I would never purchase from your brands again.”

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Posted 2 years ago

Dear Niamh, Thanks for taking the time to leave your feedback. I have taken a look through your warranty claim with us and I can see that it was outside the Manufacturer's warranty period of 2 years therefore Cybex wasn't able to issue a replacement under warranty. I can also see our team did offer a significant discount on a replacement stroller as a way of compensating for the unfortunate situation. We do still uphold that offer if you do wish to take advantage of it. Thanks again for your review, we'll use this to help us improve in the future. Regards Anstel Brands

Posted 2 years ago

“Cheryl from Anstel support has been extremely helpful and supportive throughout my issue. Whilst it has taken sometime to resolve it, it has been at no fault of hers. Exceptional customer service!”

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Posted 2 years ago

“Thank you for your prompt attention.”

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Posted 2 years ago

“Cheryl is the best”

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Posted 2 years ago

“Cheryl was so helpful and deliveries were quick and easy”

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Posted 2 years ago

“Very prompt and attentive service Appreciated the response”

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Posted 2 years ago

“Great service, efficient and prompt delivery. Easy and got me out of a bind.”

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Posted 2 years ago

“Fantastic Products, better service!”

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Posted 2 years ago

“Cheryl was so helpful with my epriam issues. She responded quickly to my emails and the issue has been resolved. Great customer service”

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Posted 2 years ago

“Quick delivery, prompt on response customer service”

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Posted 2 years ago

“Attentive and quick to resolve”

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Posted 2 years ago

“Really happy with the customer service I received for a replacement handle (wear and tear) outside of the warranty period. I was offered a replacement part for a nominal price, it arrived quickly and my query was handled promptly.”

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Posted 2 years ago

Anstel Brands is rated 4.8 based on 431 reviews