“A great asset for my law firm. I never have to worry about missing a call from a current client, a potential client or an official call from a government or private interest. The employees of Answering Legal are not like an answering service rather they are an extension of our firm. Professional, diligent and thorough is the way I can describe the messages I get from the operators. And because they only answer for law firms it’s amazing how my clients often compliment that the person who answered my phone was great. They have no idea I am using a service. How cool Is that?”
“We are a busy two-lawyer criminal defense practice. Answering Legal has been great. Very professional and clients believe they are talking to local staff.
Support has been fantastic when we changed and added telephone numbers.. Highly recommend”
“Answering Legal has been my "go to" office answering service for years. They consistently deliver quality and reliability. Frankly, I had tried other services, but have been disappointed. In my business, I get lots of phone calls from all kinds of people, mostly in stressful situations, and at difficult times. The most important services for me are that the call is answered in a prompt and professional manner, and that message is immediately transferred to me. Answering Legal excels.”
“I have been with the company for a long time and have never had a problem. Although covid disrupted the traditional office setting, Answering legal made it easy to work remotely and easily adapt during the past year. I would further add that from the top on down customer service is a priority when dealing with this company.”
“I have been using Answering Legal for over 2 years now, and it's been a game-changer for my law practice. Clients are able to reach me 24/7 if needed and, better yet, things are documented in text and email so that I can always access the contact information quickly that's needed. Honestly, I think Answering Legal has proven more reliable than when we used to have someone answer our phones in-house, and costs a lot less. I highly recommend them!!”
“Received numerous complaints from clients about the bad customer service from the people who answered my phone. There was also a lot of noise in the background at times and then the company stopped answering my phones completely but still continued to charge me for over a month!”
“Answering Legal is inconsistent with how calls are handled by their employees. Many of them are great and friendly. However many times calls are not even attempted to be patched through.”
“I have had Answering Legal for more than a year, assisting my Solo Law Practice when I am unavailable to receive calls. The messages I get, both emailed and text, are prompt, accurate and thorough. My Clients and I are both very pleased with the service.”
“good service with two qualifications: (1) every few months they call back wanting to increase the rates and most recently claiming the right to bill for overages if I don't call back by a deadline; (2) calls are forwarded before I have a chance to answer.”
“The staff was very friendly and professional. The service was beneficial to my business as they always handled the calls with care and took accurate information. I would definitely recommend this service for attorneys. Thank you Answering Legal.”
“I have used there service for about 3 years. Highly recommend. They deliver messages directly to your phone and email. Receptionists are professional and answer calls - even from the jail - very important for me as I practice criminal defense.”
