“Answering legal has been phenomenal. I employed a similar service awhile back and was so disheartened by the experience that we swore off answering services forever. We gave answering legal a shot as they allowed a free trial period, and we were short staffed at the time. They handled all set up, we were up and running that afternoon. We didn't have to do anything. The quality of service was so good, I haven't given it a second thought since the service was implemented. We signed up as soon as our trial period was over. Could not more highly recommend this service.”
“Through and accurate. Skilled at screening our sometimes challenging clients (often with accents and little English). Reasonable price for high-quality service. I recommend this service. I haven't had any issues and have received compliments on their service.”
“In 5 years they f-ed up one call - an actual hurricane had hit their region and they had a hiccup. That's very very very excusable. Great service 24/7/365.”
“Answering Legal has been outstanding in their professionalism, phone etiquette, customer service, client relations and value. They have boosted my intake rate of new client significantly and taken significant pressure off my work time due to handling the phones for me.”
“Answering legal is like having a smart executive secretary round the clock. Callers feel like they are calling your office; messages are always accurate and complete; and Answering Legal reliably understands when a call is an emergency that should be patched through directly.”
“Excellent follow-up from customer service, always responds promptly and addresses any concerns I might have without delay. No technical problems, which is a great relief.”
“Service is very efficient, friendly and helpful. Many callers think they are talking directly to my personal secretary. Gives me the freedom to be away, on the road, etc. without worrying about missing calls, etc. The immediate text message is also a huge bonus. Callers are amazed how fast I respond to their calls. The only negative is that sometimes the phone number I receive is wrong and some callers complain later that no one picked up the phone.”
“Answering Legal has been fantastic providing beautiful, polite, engaging bilingual call support for new and existing clients. I especially love the way they take caller contact information and send it by text and email before patching in an attorney who can take a call while on the run knowing they will have all they need to return to that person later with follow up.”
“I'll be honest. I was more than a little skeptical about how this would benefit me and my practice. After using them for these past months, I'm convinced of the value of the service and highly recommend these guys to anyone considering such a service.”
“Answering Legal has solved all my law offices telephone needs by providing 24 hour exceptional customer care to my clients. I am especially impressed with their handling of my new case client calls which are all directly routed to me!”
