“Love everything this company has to offer. Their customer service is great (and located in the US!). I ordered a couple of times, and always received my order within the advertised timeframe.”
“I am absolutely amazed at the customer service Antique Farmhouse provided. We ordered a chandelier that didn’t come with everything some damage and the gal I was emailing back and forth with got a new one sent out to me very quickly!! I will definitely go through them again!!!”
“I received an item that was damaged. I sent an email addressing it and received confirmation of receiving my email immediately. On the same day, I received a resolution. Jennifer, the person who resolved the problem, was kind, professional and efficient. The service she provided matched the products offered: excellent.”
“Thanks, Kim.
You and Jennifer are so great. I always hate to have a problem as 99.9% of my deliveries have been perfect. You both have always been so understanding and helpful. I give you praise whenever I can.
Finally got the houses and just love them.
Stay safe and warm.
Lynn”
“Antique Farmhouse is my favorite place to shop for my home for now several years. I love the style so browse often for the daily event. I had a few issues with delays around Christmas 2020 during the pandemic and found the customer support staff to be what you would hope fo ri.e. responsive, helpful and pleasant. Great company!”
“This company has the best customer service in the industry. I've never had a better experience. I want thank Jennifer for her prompt and kind help. Antiquefarmhouse.com, has the best products as well. Very well made, and their collection is amazing.”
“First, the products are beautiful and different. They add love and character with make your house a home.
Second, the detailed follow up on a missing item was done quickly, efficiently and with courtesy (not offend found in these times.
They have good quality items and great service. I will come back as a happy repeat customer. Thanks Kim in Customer Service and the whole organization.
Padi”
“I have ordered several things from this company and I’m thoroughly satisfied with all my purchases. One of my items was damaged and they promptly sent me a replacement immediately.”
“I want to thank Antique Farmhouse for great customer service I ordered merchandise unfortunately is arrived broken I reached out thru email received a response the same day my credit card has already been credited kudos to Jennifer and her great team and I will definitely be ordering again !!”
“Jennifer was beyond helpful and professional in assisting me with a manufacturing issue on my pendant lighting. She was prompt to respond and followed up as promised. So refreshing to deal with a real, caring individual.
I will continue to shop Antique Farmhouse because of her assistance.
Thanks again Jennifer!”
“I have been a shopper with Antique Farm House for several years and they are fabulous.
They are quick to answer when you have a question.
Wish I had more homes so I could keep buying”
“I absolutely love this wonderful shop! It's so exciting every time they release a new sales event. I have ordered several items over the last couple of years and have been extremely happy with my purchases. Antique Farmhouse not only offers beautiful and unique items but they care about their customers too! Recently, I did have an issue with an item I purchased. My package arrived undamaged but the content appeared to have been shipped from the factory with damage. I reached out to Antique Farmhouse and not only received an immediate response but a great solution! I rate them 5 stars - as a shop with amazing offerings and for their exceptional customer service! I look forward to many future purchases!”
“BEST customer service I've found anywhere! I'd scoured online sources & fell in love with a particular ceiling light ...Pinterest showed Antique Farmhouse as carrying it.... But it was SOLD OUT long before I stumbled across it. YET, customer service responded to my inquiry, saying they would keep an eye out, and IF they got any more in stock, they would reach out. Months later, when they DID get more in stock, they emailed me!. I was thoroughly impressed by them! Truly wonderful, above and beyond, customer service!”
“My commendation to Anna for excellent customer service. Her responsiveness and willingness to correct the problem was outstanding. Others should take a page out of her book!
With much appreciation!”
“I am so excited to have found Antique Farmhouse! Not only do they carry the most beautiful items, but the customer service I have received is incomparable! It is so nice to support small business' during this time, and to find this little gem has been an extra bonus!
The items are high quality and thoughtfully put together!
I had one tiny issue with an order, and after e-mailing customer service, I received a response immediately and a resolution even quicker. I feel this is worth mentioning, because anyone can sell something amazing, but not everyone will help with a resolution so promptly and kindly! Can't wait for my next item to arrive!!!”
“I purchased a table lamp and needed to return it as it was a very different color than the picture on the website. Jennifer, the customer service person, responded quickly and so courteously. They allowed me to return the lamp. The return shipping was very expensive, so I asked if they would send a return shipping label and deduct it from my refund. Jennifer responded quickly and emailed a shipping label. I have purchased another lamp from this site which I really love. I will be ordering from this site again. The customer service was so exceptional!”
