“Excellent customer service with quick response! I received a damaged item and contacted them. They naturally asked for pictures and I sent them. They quickly responded and asked if I wanted a refund or replacement. I chose replacement as I loved the item. I had the replacement in a matter of days. I would highly recommend Antique Farmhouse!”
“Very pleased with all my purchases. Good quality products all destined as Christmas presents, and they arrived exactly as promised. Now that I've found Antique Farmhouse I will be buying again.”
“I've ordered a number of items from Antiquefarmhouse.com and have never been disappointed with the quality of the merchandise. Items have always arrived in perfect condition. I love their curated events and their daily email as well! Keep up the good work!”
“This company is a gem. I’ve ordered a bunch of things from them and have always been super please with not only the quality of product but that customer service which is so hard to come by these days.”
“I really love their products, but I really hate their shipping policies!! They have a statement that their products will ship within two weeks of order placement, but of the things I’ve ordered, products have not shopped until the 14th day-literally!! Given their shipping fees, I find this ridiculous!!! My last order still has not arrived and I made the purchase a month ago!! We do live in the 21st century; for what possible reason should it take a month for someone to revive a product shipped within the US?? Today is November 6, and one thing I can promise is that there is no way I would even consider, at this point, ordering Christmas decor or gifts!!! It doesn’t matter how cute their stuff is!! They really need to arrive at a better shipping policy!!!”
“Love this website! So many great items and the customer service is outstanding! I had a problem with an item and they made it right! Kim was very prompt in her responses to me and made me feel like they really care about their costomers! I have many of their items in my home and will continue to make this my go to place for unique and beautiful things ⚘
1 ”
“Love their unique and fun products. I can't help but see their daily events... I have bought several times from them, and have been pleased. They take some time to ship, but it's worth the wait for the good prices.”
“I ordered a towel rack. It arrived damaged back in July (it is now October). I’ve emailed several times. Still no answer. Horrible place to deal with!!”
“I ordered a dough bowl. After a week went by and no tracking email , I emailed the company to ask if my bowl had been shipped. The response was very rude and basically said it would ship from the vendor not from them and she let me know the website says it can take 15 days for my item to ship and that I’d be receiving a tracking number within another week. I then replied yes I did miss that and was hoping it didn’t take another whole week just to ship out something in the USA, and I asked who would send the tracking email, them or the vendor. I never heard back again and never got a tracking email and FINALLY the bowl arrived. When I opened the box I had no idea what it was because I never heard back and never got tracking. I hate that! I order a lot online and I always get tracking info. Very UNPROFESSIONAL COMPANY. Won’t order again!!!!!”
“I ordered 2 lamps & when they arrived, one had a crease in the shade. When I notified them, their first response was to give me credit to go find a shade myself. Finding an exact match was going to be hard, so I asked if I could just get the shade replaced. I was told they had contacted the manufacturer& a replacement would be shipped in 2-3 weeks. It has been 5 weeks and I still nothing.”
“AFH always responds asap to any of my
Questions The staff is super efficient and so polite I have never had any problems getting a reply From them A great place to shop with really nice people to help
Regards Adrienne”
“I have been waiting over two weeks for my order to be sent out. Anna sent a nice email saying it most likely would be sent out last week, but it wasn’t. After time to deliver it once sent out you could have waited a month to receive your order. That’s not acceptable to me. I won’t ever order from this company again.”
“Best decor company online! I love everything they offer. Great customer service as well. Thank you Anna for your help with my furniture delivery. My kitchen island looks great.”
“I finally found a porch swing I loved (Diamond back white wash swing) and it was on their website, but sold out. I contacted them to see if they would get it back in stock and they told their buyer I had inquired about it. They were able to get it back in stock and they even gave me a courtesy email when they were back in stock. I was able to order the swing! When my swing arrived, the chains broke out of the box they were in and left grey/black marks on the swing. I contacted them explaining I was so happy that my swing arrived, but there were marks due to shipping and they refunded me some of the cost. I’m a satisfied customer and will be ordering more items. There’s very few companies that go above and beyond the way they did for me. Greatly appreciative for their customer service!”
“Very responsive and pleasant customer service. Anna did a great job! She was patient and persevered with my issue until we found a solution. Good job!
Tried to leave a 5 below, but couldn’t get it to take it.”
“I am very delighted with Antique Farmhouse customer service employees. I had 2 items in my cart, which I didn't put there. I called to tell them and right away they were in motion to correct my problem. Everything is beautiful, very eye-candy. And, their shipping time and packaging cannot be beat!”
“I’ve ordered many items from Antique Farmhouse and have always been very pleased with the quality of the items. They carry unusual things I don’t see other places. Customer service was very helpful the one time I consulted them.”
