“I ordered a light for my entryway and when I received it, I noticed the finish was a bit different from what I could see in the photo on the site. I sent an email with a photo of the finish and asked if it was supposed to look that way, explaining that the one photo posted on the website didn’t show that much detail. Jennifer emailed me back and confirmed that the finish was correct and acknowledged that they are working on the website platform to include more photos. I didn’t request a refund, but she refunded $25 off the original purchase price. I appreciate the great customer service because many other businesses would have simply told me the finish on the item was correct and left it at that. Jennifer made sure the customer was also happy. Thanks so much!”
“Couldn't be more impressed with their customer service. In October, I ordered from them for the first time. After ordering I realized that I would not be at home on day of delivery so I contacted them to delay shipping. I was contacted in less than 36 hours to acknowledge request and by next day, and Lisa was able to make sure I got the table when I needed it. I am so glad I found this site and would definitely order from them again. BTW table I ordered was exactly as pictured and as described.”
“Customer service was responsive when I had a question about my purchase. It was extremely to assemble(3 pieces only!). The mantel is well made and I just love how it looks. I never write reviews on purchases...but this was well warranted.”
“Great customer service! I order a small table from Antique Warehouse which never arrived on the estimated date. I reached out to this company and talked with Lisa. She was so responsive and helpful and resolved the delivery problem. She learned my product had been sent back to her warehouse. She planned on resending it once it arrived. She decided to check for damage before resending it and learned it was damaged. She contracted me and said she had to order another table. Long story short, it arrived ahead of schedule and in excellent shape. I would definitely buy from this company again!”
“I mistakenly purchased something that I thought came with another item. I sent customer service an email and they responded quickly with an answer and then with a follow up. Overall it was a good experience with customer service.”
“I love Antiquefarmhouse.com, what a great company with a great selection of home decor. I love farmhouse decor, and find everything that I need here.”
“I recently ordered and received a cabinet from Antique Farmhouse. It is one of several items I have ordered from them in the past 6 months. Unfortunately, the cabinet was damaged to the point of being unusable. I contacted customer service via email and found them to be prompt and professional in their response. My problem was resolved quickly and to my complete satisfaction.”
“Poor customer service! No tracking on orders. I have yet to understand when my Mother’s Birthday present will be arriving to her! 13 complaints to Better Business Bureau. I wish I would of read reviews before ordering from this company! I want my money back! Shady”
“Antique Farmhouse is a favvvv web for me! I fond buy lots of things I HAVE TO HAVE! I just got the most fragile Xmas ornaments delivered from their web.. I got 16 sets of 36 ornaments in a set.. Alllll were perfect , such beautiful ornaments & were absolutely packed soooo good! I Nver Worry about anything I buy from Antique Farmhouse! Great product great products & absolutely there best customer service to answer questions or concerns... ASAP! This is a great web to buy from!!!”
“I Always check Antique Farmhouse ads everyday! Love their products. Everything have ordered is a very good price & extremely well made.. Absolutely Excellent customer service.. Always are quick with replies to my questions! Love love love this website! Thanks! A Very Happy Customer!”
“I can’t say enough great things about this company and it’s Customer Service. In particular, Kim was so helpful and understanding when I contacted her regarding an issue that I had. She worked with me and was so concerned that she could find a solution that was most acceptable to me. I will definitely remain a long-term customer to such a quality conscious company. Their handling of my issue speaks highly to the quality of their merchandise and their superior attention to customer service and satisfaction.”
“Excellent customer service with quick response! I received a damaged item and contacted them. They naturally asked for pictures and I sent them. They quickly responded and asked if I wanted a refund or replacement. I chose replacement as I loved the item. I had the replacement in a matter of days. I would highly recommend Antique Farmhouse!”
“Very pleased with all my purchases. Good quality products all destined as Christmas presents, and they arrived exactly as promised. Now that I've found Antique Farmhouse I will be buying again.”
“I've ordered a number of items from Antiquefarmhouse.com and have never been disappointed with the quality of the merchandise. Items have always arrived in perfect condition. I love their curated events and their daily email as well! Keep up the good work!”
“This company is a gem. I’ve ordered a bunch of things from them and have always been super please with not only the quality of product but that customer service which is so hard to come by these days.”
“I really love their products, but I really hate their shipping policies!! They have a statement that their products will ship within two weeks of order placement, but of the things I’ve ordered, products have not shopped until the 14th day-literally!! Given their shipping fees, I find this ridiculous!!! My last order still has not arrived and I made the purchase a month ago!! We do live in the 21st century; for what possible reason should it take a month for someone to revive a product shipped within the US?? Today is November 6, and one thing I can promise is that there is no way I would even consider, at this point, ordering Christmas decor or gifts!!! It doesn’t matter how cute their stuff is!! They really need to arrive at a better shipping policy!!!”
