“I love Antique Farmhouse! Their products are beautiful and well made. I received one of my items and it was slightly damaged. Customer service (Kim) was great! What a breath of fresh air :) thank you for taking care of me, and for your great products.”
“Three weeks later and still do not have my order or a tracking number...could have bought my item somewhere else and had it in time for Mothers Day. Will not ever order from this company again.”
“I am very pleased with the chandelier I purchased. Delivery was as stated, communication was excellent and price was the best I found. I love my chandelier and am very happy with my experience.”
“I purchased a birdcage a month ago. Finally got an email three weeks after they took my money out of my account and said it was on its way. FedEx said it would arrive last Tuesday. Waited all day Tuesday, but no birdcage. Contacted the company and they said they would look into it and get back to me. Waited two days with no response. So I contacted them again. Now they are saying that they have none in stock. They offered to refund my money or ask the manufacturer if they have anymore. Wouldn't you think they would have asked the manufacturer immediately upon realizing their error?? They have my money, they’ve wasted a month of my time and they aren’t being proactive to save their reputation. As you can see by many other reviews, this is something they regularly do. Beware and shop elsewhere.
Update: they didn’t even try to contact the manufacturer and just issued me a refund even though I did not request that at this point. Despicable company.”
“I love antique farmhouse!! My new favorite place to shop. I have ordered numerous things for myself and as gifts and I have loved it all. The 2 times I have had problems with my orders I got a reply in less than 24 hrs, and they were able to rectify the situation quickly. I get compliments all the time. They offer many beautiful pieces I don’t see anywhere else, at reasonable prices. I accidentally stumbled upon their website about a year ago and I’ve been hooked ever since!!”
“Don’t waste your time and money with this company. Items are NOT good quality. Their product descriptions are vague. The shipments don’t arrive as stated in the 15 business days. Customer service is horrible!”
“Do not order from this company Inordered two light fixtures they were supposed to send a confirmation and tracking number I didnt get anything and now I cannot even get into my account and they send a generic email with the same reaponse over amd over terrible service very Shady Business I hope its not a a fictitious company!!!!!!”
“The time and detail that they put into every event just blows my mind. I love themed events. Every day I wake up and grab my laptop, excited to see what the theme will be that day. SO MUCH FUN to shop with them.”
“I love Antique Farmhouse!! They always have the most unique vintage-style items!! I get compliments on every item I buy - recently bought a housewarming gift for a friend of mine, who just built their dream farm-style house!! It was perfect!”
Thank you for your inquiry and interest in our products. We are a small company and do not have a manned phone, but you are welcome to leave a message and we will return your call. We are located in EST. 904 677 2927.
Our corporate headquarters is in Florida and most of our items ship from Tennessee. Some ship directly from our vendors located around the USA.
Let us know if you need anything else and enjoy your day.
Laura
customer service
“Totally disappointing experience. After waiting two weeks longer than advertised ship date, I reach out to company for an update. They responded that they had just been notified the item/items were out of stock and couldn't be supplied for four months. Either their super unorganized or totally careless. I assume they'll refund my CC, but they can't refund the wasted time.”
Hi Dave,
I am sorry that your experience with our company was so disappointing. As we are an event site, when we advertise our products they are still on the way to our facility. It is why we have such great prices, as we do not pay to keep the items stored and waiting to be sold. On rare occasions, the items do not arrive as expected and we reach out to our supplier for information as to when it will arrive. On this occasion, they informed us that the item was not available to ship. It is certainly not our desired business practice to ship late and even less to have to cancel and refund. I do see that your order was refunded in full and we sincerely apologize for this disappointment.
Thank you for allowing us the opportunity to apologize.
Your Friends at Antique Farmhouse.
