“This product is not as described. We have tried to return it and get a refund, but they want us to pay the postage!
This company has no customer service, we just keep getting nonsense emails from them.”
“The instructions are a joke, no written instruction, some part numbers are not even listed in the directory at the back of the manual.
Took over a week to assemble as some screws were missing and I had to find replacements, then some pins in the connectors were bent.
Once assembled, on first use there was a sound like creaking floorboards - the unit is set on a flat tiled floor, the sound has got louder and louder with each use, and to add to the problem the right step has to be tightened after every use.
I gave one star because the delivery driver carried the heavy box into the kitchen and then helped me to move it to its designated area.”
“Bought this to groom my small breed. It's perfect size for the dog brushes comb and spray. It's not heavy and easy to put up and fold down in seconds. It top is non slip, giving the dog confidence.”
“Pergola is a great addition to my garden, and has already improved outdoor living. Easy to build too. Delivery took longer than usual, presumably down to the esater weekend. All in all a great experience.”
“I bought a bike cargo trailer from Aosom, which was average in design and slightly below average in quality but acceptable for the price. Some months later my bike was stolen and the hitch that connects the trailer along with it, rendering the trailer useless. I approached Aosom to BUY another and they just fobbed me off, leaving me with a heap of metal to chuck out. Unbelievably bad customer service – I'll never buy from them again and suggest you don't either.”
“Recently purchased these parasol holders they are a perfect addition to our garden easy to move around being on wheels no more heavy lifting when chasing the sun around the patio”
