“The instructions are a joke, no written instruction, some part numbers are not even listed in the directory at the back of the manual.
Took over a week to assemble as some screws were missing and I had to find replacements, then some pins in the connectors were bent.
Once assembled, on first use there was a sound like creaking floorboards - the unit is set on a flat tiled floor, the sound has got louder and louder with each use, and to add to the problem the right step has to be tightened after every use.
I gave one star because the delivery driver carried the heavy box into the kitchen and then helped me to move it to its designated area.”
“Bought this to groom my small breed. It's perfect size for the dog brushes comb and spray. It's not heavy and easy to put up and fold down in seconds. It top is non slip, giving the dog confidence.”
“Pergola is a great addition to my garden, and has already improved outdoor living. Easy to build too. Delivery took longer than usual, presumably down to the esater weekend. All in all a great experience.”
“I bought a bike cargo trailer from Aosom, which was average in design and slightly below average in quality but acceptable for the price. Some months later my bike was stolen and the hitch that connects the trailer along with it, rendering the trailer useless. I approached Aosom to BUY another and they just fobbed me off, leaving me with a heap of metal to chuck out. Unbelievably bad customer service – I'll never buy from them again and suggest you don't either.”
“Recently purchased these parasol holders they are a perfect addition to our garden easy to move around being on wheels no more heavy lifting when chasing the sun around the patio”
“Really great item from Aosom, I’ve purchased over the years and will continue to use them for the best price online, best products and overall customer service thank you.”
“On assembly was found to not have the correct metalwork to assemble the arch shaped roof area resulting in a distorted polytunnel that looks awful and allows rain to form puddles on the roof,would like to be forwarded the correct roof arch metalwork.”
“I ordered a pool from Aosom UK, order #90500232952, worth £381.99.
When the item arrived, the packaging was visibly opened and the product was scratched and damaged.
I contacted Aosom immediately requesting a full refund, as is my right under the Consumer Rights Act 2015.
Instead, Aosom offered only £50 compensation and refused to issue a full refund, even though the item was clearly not “as described” and arrived defective.
This is unacceptable customer service and a clear breach of UK consumer protection law.
I am now forced to escalate the issue via Clearpay and Trading Standards.
I would strongly advise anyone to be extremely cautious when dealing with Aosom.
Customer service is poor, and they refuse to respect basic consumer rights.”
