“Avoid this company!!! There customer service is absolutely awful. I ordered 2 items. Received one okay (even though it's awful quality) but I havent received the other.
They do not reply to messages, emails and do not pick up the phone.
I've had to put a PayPal claim in but they have added the tracking for item that has been delivered.
Not impressed!
😡”
“Ordered an Outsunny Pergola which arrived quite quickly. The box was damaged but, as far as I could tell, the internal contents were ok. However, after opening the box and inspecting the items it became apparent that one part was badly dented. As a consequence I filled out their damage report form online and sent photos - no response. Did it again two days later - no response. Tried to phone - no response. Tried their chat line - no response. After four days I get a response from their chat line (not sure how that works) saying I haven't sent photos!!!! Respond saying I have twice - no response. Fill out their on line damage report form again and attach photos again - awaiting response? Received request from Aosom asking me to review their service - unbelievable! Give them 1 star (grudgingly - should be 0) on their website and Trustpilot. Complained on their FaceBook page - no response. THIS COMPANY JUST DO NOT CARE ABOUT CUSTOMER SERVICE. ORDER FROM THEM AT YOUR PERIL.”
“Bad bad bad!!!! Damaged goods received. Have tried all week to contact them. Sent emails, completed their on line forms - twice, sent photos. Their "chat" is off line. Tried calling and being on hold for hours with just automated recording, tried leaving a message but their mail box was full and I was cut off the call. Spent £250 on a polytunnel - now want a full refund. Poor quality, non existent customer service. Going to Trading Standards. Think its a scam. DO NOT BUY FROM THIS COMPANY”
“First time ordering garden furniture prices were good compared with garden centres and delivery was free and amazing two days delivered . Putting together was OK everything marked up so just a matter of thinking it out first then it all came together”
“Have spent all day trying to speak to someone at Aosom and nothing. My goods have not been delivered by Yodel ( who say they've sacked the driver) and Aosom need to resolve. So I have paid hundreds of pounds for furniture that I have not received and they shoukd resolve this with Yodel and send replacement goods. But nothing”
“I had bought a fitness stepper from your website and the item in question was dangerous and faulty. While using said equipment the bottom metal plate snapped which could have led to having an injury. The customer service team you employ are awful and uncaring. I am still waiting for this item to be picked up by your delivery team and i am furious that a customer like myself has been treated so awfully. Lie after lie is all i hear from your customer service team disgraceful and will never be buying anything else from your website.”
“8 march ordered one sun lounger to make sure i liked it. I did. Tried to reorder 12 march, price had gone up by £30. Customer service....waited 18 minutes fir phone to be answered. No flexibility on price of reordering the same item and charge me to return the one I have. So now stuck with one lounger. Disgusting way to do business. Will never use again.”
“I would like to say that after a few unfortunate problems Aosom
have come up trumps and i am dismayed to see so many negative statements. Delivery was quick and so was the solution.
Thank you”
“Dishonest and unhelpful. I bought a chair from them that on a picture looks like a luxury purchase. I took it over a month to arrive, but I get it - no one was ready for brexit, not even the government of the UK. So I waited, then when it arrived and I put it together... I was shocked how uncomfortable it was. The massager was digging into my body, the seat was too long, back support too short and unergonomic, armrests so far apart you can't really work and rest your arms. I tried to adjust the height of the back support to make it slightly more comfortable, but then the whole chair was super wobbly and the moment I put some pressure on armrests - it went right back down.
But ok, bad product is not the end of the world, I usually manage to figure it out with the customer service. In this case I waited 8 days for an answer, which I only received, because I posted a negative review. A review that was not posted at the end and what I found out was that they added about 7 more fake 4/5 reviews to up an already bad rating of this chair.
So I'd say stay away. Buying with big selling platforms is better than those guys, at least they always try to resolve the problem and they do not fiddle with their reviews - that one thing you can use to make up your mind when online shopping. I am seriously appalled by their conduct...”
“Bought a greenhouse, only the base was delivered, after constantly trying to contact them I wrote a negative review on them. They responded almost instantly, and within 5 days I had my greenhouse.....no, not quite some essential fittings were missing, so they offered 20% refund and no more contact, I said no I want a full refund and they can collect the greenhouse....I havn't heard from them since. I have requested a chargeback on my creditcard.”
“Damaged item arrived at an exceptionally fast rate. To be fair I think it was Yodel. The box was squashed and damaged on one side. The product suffered due to mishandling. I feel this reflects really bad on Aosom as they have many item go out in good to pristine condition only to be treated like junk by the chosen courier.”
“I had never heard of Aosom and had not seen these poor reviews before ordering, or I would not have bought from them at all. However, I have absoutely no complaints. Price was competitive, ordered Mon afternoon and delivered by courier (tracked) Wed morning, item in pristine condition. Obviously, I can't comment on their customer complaints service or returns/refunds system, but to accuse the company of being bankrupt and corrupt is probably libellous.”
“Ordered a reclining office chair and stool from Aosom.. delivery took 2 working days even with the recent bad weather.. Great solid chair and very easy to assemble”
“DO NOT PLACE ORDERS THE COMPANY IS BANKRUPT! THEY DO NOT ANSWER CALLS AND ACCEPT NO RETURNS! DO NOT WASTE YOUR MONEY AND TIME! FILE A DISPUTE WITH YOUR BANK OR PAYPAL WHILE YOU STILL CAN TO GET YOUR MONEY BACK! I AM MYSELF IN THE MIDDLE OF THE DISPUTE ON PAYPAL AND THE MERCHANT DOES NOT RESPOND, SO I GUESS I WILL HAVE TO ESCALATE IT TO PAYPAL TO DEAL WITH THIS CORRUPT COMPANY!”
“Do not buy! avoid!
No customer service, does not answer calls or reply to emails.
Impossible to return items as they just ignore all calls and emails.
Never received a reply at all after 3 weeks.”
“We don't advise anyone to buy products from aosom. A lots of unreal reviews on their website, we purchased a battery operated Ride on backhoe for him for Christmas. The brand new item the battery would not charge.
To make a long story short, they would not give me a new battery or refund the moneny. This company is impossible to deal with with no help in resolving your problems. Customer service are very rude, and in my opinion incompetent. Anyone thinking about buying any of their products, DO NOT BUY FROM AOSOM! TRY AMAZON OR ORTHERS!!!”
“My order arrived damaged. However, delivery was quick within 48hrs and Aosom rectified the issue straight away. Aosom customer service representatives were extremely polite and helpful. Communication was prompt and clear. The damaged item was resolved without a fuss. Overall outstanding customer service provided throughout. Would confidently recommend to others.”
