Dear Customer,
We are truly sorry to hear about your negative experience with our greenhouse and the missing instructions. We are investigating with the relevant departments why the instruction manual wasn't sent initially and why you didn't receive the email containing it. We are committed to improving our processes to ensure this doesn't happen again.
We understand your frustration about the greenhouse collapse but no previous communications can be retrieved regarding this issue. If the collapse was due to a defect in the product, please send us pictures of the faulty parts. This will help us investigate the issue and provide you with the best possible solution.
We sincerely apologise for the inconvenience caused
Kind regards
The After-Sales Team
“PawHut Indoor Dog Kennel w/ Soft Cushion, Double Door for Large Dogs, 106 x 74 x 81.5cm, Grey? i purchase two of these dog kennels well worth the money easy to put together dogs settle in no bother i would recommend them”
“Well pleased with my mimi greenhouses I have bought 3of these. The quality and the prices of these are amazing . From ordering them to the delivery everything was excellent Thankyou Aosom.co.uk”
“More sturdy than it looked out of the box. Waiting to see the longevity of the velour type fabric as doesn't feel as sturdy as the fabric on my last cat tower
Cats like it”
“It's ok. It's good for prices but only downfall be careful of what you are purchasing as if you decide after receiving your order that the product is not right for you then you will be responsible for the return costs of the product. Should really offer free returns especially if the product is causing discomfort to the customer, we cannot know what the product will be like in person from a picture.”
Dear Glennis
We are sorry to hear of your disappointment with the dog kennel purchased from our company
As we cannot retrieve previous communications about the issue with your product we will contact you to assist with a suitable resolution.
We sincerely apologise for the inconvenience caused.
Kind regards
The After-Sales Team
