Appliance Central Reviews

Name: Appliance Central
Rating: 4.52

4.5 Rating 10,593 Reviews

88 %

of reviewers recommend Appliance Central

4.5

Based on 10,593 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Appliance Central 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst shopping experience of my life. I will NEVER be shopping at Appliance Central ever again. Shop here at your own risk. If the item is delivered on time and in working order, all good. But if something doesn’t go exactly to plan, that’s where the nightmare begins as it did for me. Their customer service is absolutely useless. They cannot do anything to help other than say “sorry” and “we’ll try”. The people answering calls can’t even escalate the issue or put their customers onto a manager or supervisor. In short - go shop at Appliances Online or Winning Appliances. Far superior systems, processes and service from my experience.”

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Posted 5 months ago

“I have sent an email and haven’t received a response. I had a few issues regarding my order and attached photos for proof. This service is very poor.”

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Posted 5 months ago

“The item I ordered arrived in a damaged and crumpled box.”

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Posted 5 months ago

“Before sale service is ok but after sale is extremely terrible. They are done with you when you completed your purchase.”

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Posted 5 months ago

“Would appreciate my money back as still NO razor. Personally believe you need to find new courier company. This one totally unreliable.”

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Posted 5 months ago

“Delivery postponed and then threatened by delivery driver. order cancelled and will never order from you again”

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Posted 6 months ago

“Didn’t remove old appliance as promised. Delivery people asked for more money on delivery day. 😡”

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Posted 6 months ago

“Advised our dishwasher was loaded for distribution. Then advised not in stock. Then advised delivery between 8 and 9am. Then another message advising no delivery will happen and to contact store. After following up I have been advised stock of our dishwasher was not available And we have to wait over a month for delivery.”

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Posted 6 months ago

“Appliance Central could not care less once a sale is processed. I never received my TV after 10 days of trying to get someone to help find it or deliver it. I cancelled the order. At no point did anyone even apologise for the inconvenience or my horrible experience. No refund yet either, or any indication of when that might occur. Don't touch them with a 10 foot pole.”

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Posted 6 months ago

“I purchased an Electrolux vacuum which is faulty and I would like it replaced. All I'm getting is the run around between Appliance Central and Electrolux. Very poor customer service.”

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Posted 7 months ago

“This is the worst online company I have had to deal with. Do not buy from them. They have zero customer service. They did not tell me at the beginning that they don't deliver to a post office box. After a week of not receiving anything I emailed them to ask where my item was and only then did they tell me they don't deliver to a PO Box. If I hadn't emailed them I would still be waiting. My house is under renovations and I asked if they could ring me when they arrived so I could come out and get it. They couldn't do that. They suggested I get the item delivered after the renovations were completed. They were going to take 6mths. I advised them I was a shift worker and could they deliver the item before 12md when I went sleep. They could not do anything to help me and just sent the item to me anyway. The delivery company sent me a text saying they would send me a text on the day of delivery. I rang the delivery company asking them to ring me when they arrived and they said they would. I didn't get the text or a phone call and they left the item at my rear door in the rain. DO NOT BUY FROM THIS COMPANY.”

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Posted 7 months ago

“Very bad delivery experience followed by me asking for Appliance Centrals help, they did nothing. I lost a $76 deposit to trades for TV wall installation and both Appliance Central and Allied Express have not responded to my messages.”

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Posted 7 months ago

“Promised call back never occurred. Delivery said to be tried twice but driver observed to just drop cards without trying to deliver.no accountability from either delivery company nor appliance central. Appliance central phone support did not do what it undertook to do. Couldn’t be more enraged by the pretending to help but really just doing whatever it takes to just get the customer off the line and avoid accountability”

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Posted 7 months ago

“Carpet Steam cleaner is not suitable for wool carpet,want to return it unopened for credit, after two emails sent,no reply, dissapointing”

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Posted 7 months ago

“Still haven’t received my item- it’s been 8 days now. No reply to my email”

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Posted 7 months ago

“10/12/2024 - purchased LG Fridge for $3,679 24/12/2024 - emailed Appliance Central to request adjustment to purchase as price down to $3,590 - NO RESPONSE 06/01/2025 - emailed Appliance Online to request adjustment to purchase as price down to $3,520 - NO RESPONSE 10/01/2025 - fridge delivered - NO RESPONSE TO MY 2 PRIOR EMAILS FRONT DOOR DAMAGED BRINGING IN FRIDGE AND REMOVING OLD FRIDGE”

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Posted 7 months ago

“Never will I deal with this company. They are useless 🤬”

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Posted 7 months ago

“still have not recieved the item purchased”

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Posted 7 months ago

“Sent in a claim for a refund or store credit have not heard back from anyone in four days”

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Posted 7 months ago

“I have not received the item, in fact it has not been taken to the transport companies' depot in Sydney yet! It has been 9 days since the purchase was made. Get a PROFESSIONAL courier service!”

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Posted 7 months ago

Appliance Central is rated 4.5 based on 10,593 reviews