Appliance Central Reviews

Name: Appliance Central
Rating: 4.53

4.5 Rating 10,944 Reviews

88 %

of reviewers recommend Appliance Central

4.5

Based on 10,944 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Appliance Central 5 star review on 7th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Heater arrived damaged. I phoned and was asked to send photos, did so and still didn't receive a reply. Called again and was told we would need to repackage it, a courier would collect it and then we would need to wait to receive a replacement heater. I asked if we could receive the replacement and organise pickup at the same time but this was denied, so we would be without the heater for at least 2 weeks. This is a disappointing result and has not been adequately resolved.”

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Posted 5 months ago

“LG Sound Bar arrived and had been opened. While the rear speakers where in unsealed packaging. The sound bar had been out, the HDMI port was slightly damaged but still worked, there where finger prints on the sound bar unit. I provided photos but they wanted more photos. Not a great service but a good sound bar.”

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Posted 5 months ago

“I had a terrible experience with the delivery of my new fridge, which was purchased with installation and packaging removal through Appliances Central. Unfortunately, they outsourced the delivery to DJT Logistics, and the service was appalling. The delivery staff were rude and completely unhelpful. They claimed the fridge couldn’t fit through my doorway because of the door, but I managed to remove the door myself in under five minutes. While I was doing that, they rushed back to the truck and left the fridge outside in the rain. I was left to move the fridge into the house by myself—a hazardous situation, especially since I had just mentioned that I was taking care of my newborn. The service I paid for—delivery, unpacking, and installation—was not provided at all. It’s unacceptable that DJT Logistics failed so completely, and even more concerning is that they showed no regard for basic professionalism or safety. I strongly urge Appliances Central to reconsider their partnership with DJT Logistics so no other customer has to go through what I did.”

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Posted 5 months ago

“Appalling service. Will write a response on email. Will never use them again.”

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Posted 6 months ago

“Product works excellent. The TV is what is expected it to be and price was very good compared to other competitors. But OH BOY, the after sales support is very shocking. I opted to the get TV using GemVisa Interest free and I got charged twice. After many emails, phone calls and over a week after, still no resulution.”

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Posted 6 months ago

“Ordered a washing machine, it was in stock. I get a call saying it is being delivered next day, they i get an email saying no stock. It will be delivered 3 to 5 days. Finally I get my order after 10 days, not happy”

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Posted 6 months ago

“I ordered a bar speaker and I got a gym weight plate. I’ve attached emails with photos and videos.I raised a complaint on this and they said they are investigating. I’m still waiting for a response. Someone please check on this and deliver me a new one or refund me my money. I need this for a function so please help me on this.”

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Posted 8 months ago

“No problem with the item however after sale service is non existence. Send them enquiry on the online form and no one bother to answer”

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Posted 8 months ago

“The courier service is absolutely atrocious. Aramex is a massive problem and the partnership that Appliance Central have with them will mean I won't shop with them ever again.”

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Posted 8 months ago

“Can't comment on the item, been 11 days so far and still haven't received it!!!”

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Posted 8 months ago

“Unable to review as I haven't received my order. Have waited 2 weeks, I received a text stating the TV had been sent to the delivery. They notified me that the goods hadn't been received. I contacted appliance central and was told that there was a delay because needed to receive from warehouse. I would have appreciated being updated re the delay. NOT satisfied.”

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Posted 8 months ago

“The box fan is a cheap and nasty copy of is made with”

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Posted 8 months ago

“My 65 inch Samsung Frame TV arrived with marks all over the screen. It has been a horror trying to speak to Appliance Central as they are pretty much saying that it is my fault. How can it be my fault when a brand new screen arrives with marks on it already??? They have really made me feel awful about it when it is obvious that the TV they sent me was not new.”

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Posted 8 months ago

“Worst shopping experience of my life. I will NEVER be shopping at Appliance Central ever again. Shop here at your own risk. If the item is delivered on time and in working order, all good. But if something doesn’t go exactly to plan, that’s where the nightmare begins as it did for me. Their customer service is absolutely useless. They cannot do anything to help other than say “sorry” and “we’ll try”. The people answering calls can’t even escalate the issue or put their customers onto a manager or supervisor. In short - go shop at Appliances Online or Winning Appliances. Far superior systems, processes and service from my experience.”

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Posted 8 months ago

“I have sent an email and haven’t received a response. I had a few issues regarding my order and attached photos for proof. This service is very poor.”

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Posted 8 months ago

“The item I ordered arrived in a damaged and crumpled box.”

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Posted 8 months ago

“Before sale service is ok but after sale is extremely terrible. They are done with you when you completed your purchase.”

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Posted 8 months ago

“Would appreciate my money back as still NO razor. Personally believe you need to find new courier company. This one totally unreliable.”

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Posted 9 months ago

“Delivery postponed and then threatened by delivery driver. order cancelled and will never order from you again”

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Posted 9 months ago

“Didn’t remove old appliance as promised. Delivery people asked for more money on delivery day. 😡”

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Posted 9 months ago

Appliance Central is rated 4.5 based on 10,944 reviews