Appliance Central Reviews

Name: Appliance Central
Rating: 4.52

4.5 Rating 10,303 Reviews

88 %

of reviewers recommend Appliance Central

4.5

Based on 10,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Appliance Central 5 star review on 11th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The online purchase process for a Panasonic microwave was straight forward. They promptly shipped it to the courier. Since then the process and effort to receive the microwave was the worst I have ever experienced. Their courier tracking system was totally useless. After 2-3 days I get an email it eill be delivered today (Friday). I tried to get more information about approximate time window ie morning or evening as I need to move some commitments,but I received a generic email that their response will be within two to three days. About 4pm, still not delivered. Found a telephone number, probably overseas, they confirmed it will be delivered by 5pm. 6pm nothing yet, called the number again to hear that they are closed till Monday. The saga didn't stop there, after more confusions, I finally got it on Tuesday. Sadly the hopeless courier tarnished the supplier's reputation. Will never use them again.”

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Posted 6 months ago

“Ordered a free standing stove realised I ordered the wrong size rang up to cancel order, that was no problem however I was then told i needed to wait a week for the stove to be returned back to them even though it had not been delivered to me or left the courier as they had been injured which delayed the delivery in the first place and at a fee of $85 to me, no correspondence from appliance Central until I contacted them to see where it all was at, long story short I was lied to several times from several people on the phone about what was happening with the refund, its day 8 and still waiting after being told 24/48 hours ridiculous services would not recommend and would not order through them again! Do better appliance central”

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Posted 6 months ago

“The delivery experience was very poor. As is very common in modern laundries, our laundry requires an under-sink connection for the washing machine. The delivery team did not have a clamp to connect the hose. These clamps cost $1.50 at Bunnings, so should just be carried on the truck. The delivery team also thought it was too hard to connect the electricals (30 seconds to move a shelf) and that our pipes were "too loose" (30 seconds to tighten by hand). When I complained to Appliances Central about the poor delivery experience, I received an extraordinarily rude email from a member of the delivery team. Don't advertise delivery and install if you are not carrying clamps and willing to spend 2 minutes to problem solve to complete installations.”

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Posted 7 months ago

“Bad experience. After received the vacuum I realised the model I ordered was wrong. So I requested for a return. Got no answer. Then requested again after waiting for a week, but still no response. I won't do any more business with AC!”

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Posted 7 months ago

“Perched a tv Order ID 230346 on 03/11/24. Today is 15/11/24. The courier company you are using so called Aramex did not deliver the parcel when I was waiting till it arrived. The driver who came ro not says he could not find my house. I tried to get it re delivered and Aramex is sending me emails saying it will be delivered next day and again another 2 to 3 days. Not received up to know. I DO NOT WANT THIS TV ANY MORE. Please refund my money. First time buyer from Appliance Central. Very dissappointing.”

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Posted 7 months ago

“Customer service is woeful. Would not recommend.”

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Posted 7 months ago

“Don’t do it. I ordered a microwave over 2 weeks ago and I’m still waiting for it. Appliance central under declared the weight so Aramex now holding it until they pay the gap. Have messaged, emailed and called these people multiple times (they even asked me to give them the Aramex phone number) and still no response or resolution. You call and they ask you to email them then they don’t get back to you. After over a week of trying my microwave is still being held by Aramex.”

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Posted 7 months ago

“After one week, I still haven't received the product. Waited at home two day for microwave . But nobody came. I requested refund.but haven't received the refund either. Want refund.”

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Posted 7 months ago

“I did not receive it yer....”

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Posted 7 months ago

“Ordered an item online, and paid for it on the spot. Ws promised it would be here in 2 business days. It has now been 11 days and item not received. When I followed it up a few days ago I received a reponse stating they are out fo stovck and waiting for delivery. Another online company offered the same item at a better price, if I knew I was going to wait I would have purchased from them. I purchased from you because your website said item is in stock and will be delivered in 2 days. 11 days later I am still waiting witgh no ETA on delivery?”

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Posted 7 months ago

“Need to improve delivery partners”

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Posted 7 months ago

“Item not received”

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Posted 8 months ago

“Shop elsewhere - these warehouse sellers won't respond to emails after the sale. once they have your money, they are not interested - if you have a problem or enquiry you will be IGNORED”

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Posted 8 months ago

“Order is multiple weeks late. Called and email customer service to be told it is 2-3 business days late each time. Non confidence when my good will arrive. Will definitely not buy from you agaon”

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Posted 8 months ago

“Ordered item, when dispatching was notified that it wasn’t available which is ok, mistakes happen, was told I would be told a new estimate in 1-2 business days, that did not happen and I had to follow up. Then was told an even later date that you might get it in stock. If I knew it would take so long I would’ve ordered from elsewhere.”

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Posted 8 months ago

“Poor service, ordered a parcel on 6th September, was to be a birthday gift. Hasn't arrived yet, no communication re its whereabouts or expected delivery”

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Posted 9 months ago

“I’m surprised that I was even asked to leave a review since my order still hasn’t arrived yet. I was told that deliveries to “regional areas” might take a bit longer. Well - I’m living 25 minutes away from a major city and it’s been 10 days since I’ve ordered AND paid. So I can’t comment on the product but jeez their delivery service Aramex is certainly not good.”

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Posted 9 months ago

“Never got the item. Customer service doesn't reply to complaints. A nightmare to avoid.”

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Posted 9 months ago

“Service was wonderful. Item was delivered earlier. I’ll be using the Service again thank you very much.”

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Posted 9 months ago

“Left a message in the comments section to please leave at front door as I work 6 days a week. Was delivered but no one home to sign for it. Was then taken back to couriers base. Rang and asked to please re deliver with no signature and it then delivered to a news agent in Caddens, 25-30 minute drive despite numerous post offices/news agents within a 5 min drive. More of an issue with the couriers they use I guess. Should have just driven to JB HIFI in Penrith, 5 min away & only $10 more & not frustrating”

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Posted 9 months ago

Appliance Central is rated 4.5 based on 10,303 reviews