Appliance Giant Reviews

Name: Appliance Giant
Address: 10 Cavasinni Place, Wetherill Park
Rating: 4.44

4.4 Rating 1,065 Reviews

86 %

of reviewers recommend Appliance Giant

Company Reviews

Product Reviews

Metrics

4.4

Based on 1,065 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Appliance Giant 5 star review on 22nd August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Numerous emails with no response to a faulty appliance!”

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Posted 3 years ago

“Really bad service and inventory management, first ordered a fridge saying its in stock, then all of sudden saying that it won't be available till April. Changed my option and extended by delivery for another fridge on the delivery day they said it's damaged and tried to charge $60 extra for another fridge for a problem which is not mine . Ridiculous and unethical services . I already moved my hove and there is no fridge due to an irresponsible service”

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Posted 3 years ago

“Still have not received the completed order - ordered in October 2020 and it is now end of January 2021. Very poor communication.”

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Posted 3 years ago

“At this time I am confused and disappointed with my new TV There was no user manual included only a quick setup guide which was totally inadequate.your literature says “please refer to the troubleshooting guide at end of user manual” As I don’t have one my TV is only partially set up I don’t have all channels set up and am unable to connect both hdmi 1and 2 to my foxtel iq4 box What exactly is hdmi(arc) I thought this new TV. Had 4 hdmi Any assistance or a user manual would be appreciated by this 88 year old customer Kind regards”

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Posted 3 years ago

“Received fridge no worries and in good time, but from the word go the fridge wouldn’t get below 10* without a fan put inside. Product information said the range was from 0-10*. Took multiple emails and one failed no show to pick up fridge by transport company to finally get it sent back. Still haven’t heard when I am getting my replacement fridge but I certainly will be considering not using this company again when I want to buy any more appliances. Not impressed at all with the products and the customer service”

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Posted 3 years ago

“Purchased TV online during boxing day sale - order was accepted, money taken and they took 4 days to advise me that they had sold out and could not deliver for 1-2 months, by this stage all the good deals had sold out and I was unable to secure a good deal without waiting for months for delivery. They offered a refund, "to be processed in 1-3 days" - after taking days to let me know they could not fulfill order you would think they would process the refund immediately.”

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Posted 3 years ago

“Didn’t answer enquirers for weeks. Product was late, product is now faulty and I need a warranty claim.”

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Posted 3 years ago

“Ordered a frying pan over 2months ago which was 'in stock'. Been told every that we should see it next week, but howover 2months on still haven't received it. They display items as in stock just to get a sale.”

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Posted 3 years ago

“Initially paided for 2 , 16.00 dollars or there about and got 1 . Subsequently ordered 1 got 1 8 dollars or there about. Not a good business”

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Posted 3 years ago

“30 days later got my refund”

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Posted 3 years ago

“I give 1 star because this is the lowest. They sell things that the do not have and are not even sure they will have and try to put the blame on the courier company. I purchased a microwave that was listed on their page with the assurance that it will be delivered in a week. after two week of waiting I was told that Australia post has lost the package. I then ask for the tracking number but nothing was provided I then ask for my refund. I have been dealing with Australia post for a very long time they always deliver my parcels even on Saturdays. Trying to put the blame on someone else is very childish and unprofessional. I will never buy from them and I will never recommend anyone to buy from them. those who want can buy from them at their own risk.”

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Posted 3 years ago

“Sent me the wrong item I returned incorrect item but after 3 week's still waiting for the correct item Very disappointed”

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Posted 3 years ago

“Wrong communication and information. Irresponsible and careless.”

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Posted 3 years ago

“Very disappointing communication was extremely poor and we ending up cancelling our order after not receiving the item after 1 month”

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Posted 3 years ago

“It really wasn't clear there was a 10 week wait on the product I purchased so I had to cancel my order. They did process the refund quickly.”

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Posted 3 years ago

“I didn't find them very good they had offers online that weren't even available and that we're out of stock so I was excited to think I was getting their products only to be disappointed”

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Posted 3 years ago

“To take money for a product which was not available is unacceptable”

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Posted 3 years ago

“You can't sell what you don't have in stock.”

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Posted 3 years ago

“Horrible service, from being told my dryer would be delivered on 217, them 28 July, then 29 July, then 30 July...it finally arrived on 4 August!!!!! The extremely rude, untrained "customer service" - a very loose term for your staff - upset me every time I called and I recorded those calls from one staff member that said "don't you ever stop talking?" and another claiming to be a manager that told me "we don't care what you think and you will never be allowed to speak to the business owner". On 31 July I called at 11am to get the overnight answering machine message about calling out of hours and the same thing again at 2pm - your website says you are open 9am - 5pm. It's blatantly obvious from your poor choice of staff that you do not need or want good reviews and I didn't let you down there, from my friends, family, local and overseas colleagues and all my social media outlets I reviewed this performance getting many recommendations of "real" service orientated companies have been received in return.”

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Posted 3 years ago

“Waited 2 weeks to be told i have to wait 3 more weeks, just refunded.”

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Posted 3 years ago

Appliance Giant is rated 4.4 based on 1,065 reviews